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Honda North - Service Center

Danvers, MA

4.7
826 Reviews

826 Reviews of Honda North - Service Center

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February 27, 2014

Dennis was extremely accommodating and helpful...from my first phone call to schedule, to the end. Also very friendly, and the service was done in under the anticipated time. More

by pamelalsj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Torres
Feb 27, 2014 -

Honda North responded

Dear Pamelalsj, Dennis will be thrilled to hear the compliments! Thank you for taking the time to tell others about the service you received during your visit to Honda North. We are happy to learn you are pleased and look forward to the opportunity to service your vehicle during your next appointment. Pamela, thank you again for your business, kind words and compliments. We appreciate it. Sincerely, Honda North Danvers, MA

February 26, 2014

While this service visit was for a simple oil change, I was very pleased with the prompt service and courteous staff. The entire service took less than 30 minutes, and included a comprehensive multi-point More

by DlrRvw01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Howell, Susan Madden
Feb 26, 2014 -

Honda North responded

Hi DIrRvw01, Thank you so much for your kind words and review on DealerRater. We are glad to hear that you have been a longstanding customer of Honda North, specifically in our service department! We appreciate you sharing your experiences here on DealerRater. As an employee owned company, our entire staff takes great pride in building lasting relationships with our customers. We look forward to seeing you at your next scheduled service appointment! Thank You! Honda North Danvers, MA

February 25, 2014

Great customer service as always. Pleasant experience on a Sunday morning. Would like it to be a little quicker, but I can't complain. Apparently everyone had the same idea for a sunday. More

by Jrment
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky chan
Feb 25, 2014 -

Honda North responded

Hi Jrment, We are happy to learn you were pleased with the service you received during your Honda North appointment and look forward to giving Lucky Chan your compliments. You're right- sunny skies on a Sunday morning often equals car service time! Thank you again for your time-we appreciate your business and feedback. See you at your next appointment! Honda North Danvers, MA

February 24, 2014

Worst customer service. Made my car WORSE than when I brought it in. Really, really, really incompetent repair shop. Top top it all off, they have really poor records management and make recommend More

by HondaRJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager - Steven B
February 20, 2014

Quick oil change in and out with two kids in tow. Nice that they have a place for kids to play, my daughter wanted to stay longer. More

by toddmaca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky Chan
Feb 20, 2014 -

Honda North responded

Dear Toddmaca, Thank you for taking the time to leave feedback about your recent service experience with Lucky Chan at Honda North. We are happy to learn your kids enjoyed the play area! We appreciate your business and look forward to providing you with superb speedy service at your next car appointment. Thank you again. Honda North, Danvers, MA

February 17, 2014

Went to resign some paperwork because vehicle vin# number was incorrect on our new vehicle purchase and to obtain an inspection sticker. We were there for about 1 1/2 hrs. Paperwork was ready and only took a More

by marisnchz08
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
Feb 18, 2014 -

Honda North responded

Dear Marianchz08, Thank you for your comments and feedback regarding your recent service at Honda North. At our dealership, customer service is always number one priority. When you get a free moment, we'd like to speak with you further about your most recent service appointment. When you can, please call Steve Bouchie, Honda North's Service Manager, at 978-539-5039. We sincerely appreciate you taking the time to contact Steve. Thanks again for your comments and your business. We look forward to speaking with you soon. Honda North Danvers, MA

February 16, 2014

My wife was concerned when the cigarette power plug stopped working on her new crv. The tech was very helpful. When it was fixed he called and said that it was a loose connection that probably happened More

by rayi99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy O Keefe
Feb 17, 2014 -

Honda North responded

Hi Rayi99, Thank you for your nice comments and positive review regarding your recent service appointment at Honda North. Customer service is always number one goal at our dealership. We're excited to hear that you were happy with our service. Please don’t hesitate to contact us again if there is anything else that you need with you vehicle. Thanks again for your comments and feedback. We look forward to seeing you again soon. Honda North Danvers, MA

February 13, 2014

I only gave 2 stars for price b/c replacing 2 headlight bulbs cost over $60!!! It seems like there is a huge markup on parts and labor More

by Paradisealoha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Feb 13, 2014 -

Honda North responded

Dear Paradisealoha, Thank you for taking time share feedback on Dealerrater.com. We are thrilled to hear you enjoyed the service you received when working with Kyle at your recent Honda North appointment! As an employee owned company we understand how important price is and make every effort to provide the best value for our customers and their cars. One way we do this is by servicing our vehicles with certified manufacturer parts specific to that vehicle. This allows Honda North to ensure our customers will get the longevity they desire. We thank you for your business and look forward to seeing you at your next service appointment. Honda North Danvers, MA

February 11, 2014

I was greeted by a service person when arriving for my 5000 mile service. He took the vehicle in and the service time was short. When done and the car washed he brought the paperwork to me and quickly w More

by jhieber378
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Howell
Feb 11, 2014 -

Honda North responded

HI jhieber378, Thank you for taking the time to share your recent service experience at Honda North here on dealerrater.com. We are thrilled you found service to be both easy and friendly. We look forward to seeing you at your next service appointment and will tell Denis Howell how pleased you were with the service you received. Thank you again. Honda North Danvers, MA

February 11, 2014

Service was great. Had blue tooth installed, However, I'm not too happy. The sound is not very good, lots of static. I need to play with it a bit more but will probably be back to have it looked at. More

by TMM0220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Feb 11, 2014 -

Honda North responded

Hi TMM0220, Thank you for your nice comments and positive review regarding your recent service visit to Honda North; We'll be sure to give Dave the compliment! We would love to invite you back into Honda North to take a look at the blue tooth once more. Please don’t hesitate to call Steve Bouchie, Honda North's Service Manager at 978-539-5039. Thanks again for your comments and feedback. We look forward to seeing you soon. Honda North Danvers, MA

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