Honda North - Service Center

Very good service, but way too expensive. I question the $$$ per hour. Way too overpriced. The actual work done was of good quality; I don't know if I can afford to come back to Honda North at your prices $$$ per hour. Way too overpriced. The actual work done was of good quality; I don't know if I can afford to come back to Honda North at your prices! More

My 2007 Honda CRV was due for a level "C" service. I was told that they needed the car for the day so they reserved a rental car for me. I also elected to have an interior detail done. During service. I was told that they needed the car for the day so they reserved a rental car for me. I also elected to have an interior detail done. During the morning, the Service Advisor, Tim O'Keefe called me to go over what they had found. He said the battery had failed inspection and that a new one would cost me $151 so I agreed to have a new one installed. I also needed a state safety inspection which they performed. During the inspection, they discovered I needed a new light bulb over the rear license plate which they installed for $3.43 no labor charged. Tim also advised me about future recommendations: by next oil change I will need new spark plugs for $165, coolant fluid service $140 and brake fluid for $126. This service should be in 5,000 miles. He also advised that by next Fall/early Winter I will need 4 new tires. I found this to be very helpful because I can plan for these expenses. My total bill came to $785.37. They had estimated the level "C" service at $489 and they charged $475 when I didn't need new wiper blades. I was impressed that they seem to take every detail into consideration. I was especially impressed with the interior detailing for $99.95. The car was really dirty from the winter salts and it came back looking like new. I also appreciated that I wasn't charged for the rental car. I drove it less than 5 miles because I work near the Honda dealership but I did need to drive a short distance so again, I was impressed that they made a loaner available to me at no cost. They seem genuinely interested in pleasing their customers. I would say that they run a great business model. More

I just needed an inspection sticker, but I made the trip from Gloucester anyway. I really like your service center and I appreciate having the car vacuumed when I bring it in. As I get older, these things from Gloucester anyway. I really like your service center and I appreciate having the car vacuumed when I bring it in. As I get older, these things are harder for me to do. It was too cold for the car wash, but hopefully when I bring my car in for the 10,000 mile service, the car wash will be running. Thanks again. More

Susan was very helpful, friendly and informative. Great experience. The service was quick, I did not even get a chance to finish my free cup of tea. experience. The service was quick, I did not even get a chance to finish my free cup of tea. More

The required service was explained to me in detail. I was kept informed of progress by telephone as well as being told of problems or other concerns. kept informed of progress by telephone as well as being told of problems or other concerns. More

Went in with code B123 showing on dashboard. Service writer sold me a 75,000 mile service instead of addressing the service codes. That won't happen again. Did not change the cabin filter per code requi writer sold me a 75,000 mile service instead of addressing the service codes. That won't happen again. Did not change the cabin filter per code requirement. Told by service writer that the brakes were pulsating. They are NOT pulsating. Tried to sell me a new battery. No thanks! I can only imagine what happens to some customers. More

I emailed Honda North in the morning and got an afternoon appointment for routine service.My appointment was for 2:50pm my CRV was returned to me at 3:20pm with service complete, my CRV washed and vacuumed! appointment for routine service.My appointment was for 2:50pm my CRV was returned to me at 3:20pm with service complete, my CRV washed and vacuumed! All I needed to do was watch tv and have a nice cup of FREE coffee! Excellent!! More

Kim called me to keep me informed of every issue with the car. I explained how long I wanted the car and she recommended the service ideal. car. I explained how long I wanted the car and she recommended the service ideal. More

FAST, COURTEOUS SERVICE IN A PLEASANT ENVIROMENT. ALL EMPLOYEES THAT I ENCOUNTERED WERE FRIENDLY AND HELPFUL. THE WAITING AREA WAS VERY COMFORTABLE. BEVERAGES AND FOOD WAS AVAILABLE FOR THOSE WHO DESIRED EMPLOYEES THAT I ENCOUNTERED WERE FRIENDLY AND HELPFUL. THE WAITING AREA WAS VERY COMFORTABLE. BEVERAGES AND FOOD WAS AVAILABLE FOR THOSE WHO DESIRED. More

Very happy with Honda North sales and service. Have recommended several people to purchase vehicles at Honda North. Purchased (2) cars from Dominic Robino. My mom, Diana Sweeney-Darcy has also purcha recommended several people to purchase vehicles at Honda North. Purchased (2) cars from Dominic Robino. My mom, Diana Sweeney-Darcy has also purchased car and friend, Kathy Carnevale. Very happy with Honda North. More