Honda North - Service Center

Superb Truthfully some of the best customer service I have ever received. I work almost 6 days a week and live about 45 minutes away, but I'll wait to make t Truthfully some of the best customer service I have ever received. I work almost 6 days a week and live about 45 minutes away, but I'll wait to make the trip to Honda North because I know they'll take care of me there. Never pushy on what service needs to get done, consistently ahead of schedule, remarkably friendly, and very quick to give free consultations on my vehicle (I've asked dozens of questions before and the technician working with me was able to answer all of them without hesitation). I have nothing but praise for everyone on the team there. Please keep it up! **Side note: This review process was ridiculously hard to finish...it kept making me re-enter stuff...may wanna fix that More

Maintenance Mr. O'Keefe provided excellent service. He explained maintenance performed and recommendations for additional worked needed. I thought interior vac Mr. O'Keefe provided excellent service. He explained maintenance performed and recommendations for additional worked needed. I thought interior vacuuming was standard with service appointment, however it was not performed during my last 2 visits. It's not a big deal but a little bonus I appreciate. More

2002 Honda Civic Made an appointment for my daughter's car for service on Saturday 6/14 at 9am. Arrived at 8:55 and got right in and wanted to wait for a diagnosis. Th Made an appointment for my daughter's car for service on Saturday 6/14 at 9am. Arrived at 8:55 and got right in and wanted to wait for a diagnosis. The car had a problem with the A/C. They told me it would take a couple of hours to get a determination. When they came out at 11am, I was told it was the compressor and the estimate was around $1,080.00. and would not be ready until around 4pm. I arranged a ride from my wife and left to wait for an update. Received a call from Vic around 2pm stating they were having an additional problem getting the alternator out to replace the compressor and would need to replace the alternator as well for an additional $350.00 and would not be ready to hopefully 5-5:30pm. I had no choice and had them proceed. The car was finished at 5:30pm and because of Vic the total was capped at $1,200.00. Overall she was very compassionate about the cost and explained everything throughout the process. More

Air conditioner repair Brand new car, no A/C. Was a faulty part from factory. Fixed in two days. Hope this is the last issue with new car! Brand new car, no A/C. Was a faulty part from factory. Fixed in two days. Hope this is the last issue with new car! More

Excellent Service Excellent service! Great working with Susan Madden. She was VERY friendly and VERY helpful. A+++ Truck looked perfect, very clean when I got it b Excellent service! Great working with Susan Madden. She was VERY friendly and VERY helpful. A+++ Truck looked perfect, very clean when I got it back ;) More

Service Versus Price: The Old Conundrum I received great service on my Honda Fit, when I recently had my catalytic converter heat shield replaced -- a victim of salt on our New England roads I received great service on my Honda Fit, when I recently had my catalytic converter heat shield replaced -- a victim of salt on our New England roads? ...but $250+ to replace it in a one hour procedure? -- Ouch! More

We bought here because of the service. We moved to MA owning an Odyssey and a Pilot and came to Honda North for service because it was close to Ipswich. We purchased our current Odyssey a We moved to MA owning an Odyssey and a Pilot and came to Honda North for service because it was close to Ipswich. We purchased our current Odyssey at Honda North primarily because of the excellent service. I came in for an oil change recently and added an alignment and 15,000 mile check up and it all got done the same day, with a free loaner rental car! All without an appointment ahead of time. Everyone was polite and accommodating. More

Oil change service and brake question The service was excellent and everyone was very pleasant to deal with. There was a young woman, I think her name was Vic, who was very helpful in ans The service was excellent and everyone was very pleasant to deal with. There was a young woman, I think her name was Vic, who was very helpful in answering questions that I had about a brake situation, and setting up an appointment to take care of it. She has a very pleasant way of dealing with customers. More

Service Fast and friendly service. Every employee is very helpful with explaining all service performed that day and what service is due with the next visit. Fast and friendly service. Every employee is very helpful with explaining all service performed that day and what service is due with the next visit. More

Honda Service I was greeted at the service doors by a very friendly woman who asked my service needs and directed my car into the center. At the welcome desk I was I was greeted at the service doors by a very friendly woman who asked my service needs and directed my car into the center. At the welcome desk I was informed of the approximate time of my wait and was offered a hot coffee or cold drink. As I waited, I watched and listened to the young woman call owners when their cars were ready. She was extremely knowledgeable and read the suggestions that the technicians had for the care of their cars. Many people had questions and she handled everyone with care and friendliness. My car was serviced in almost exactly the time I was told. It was a routine new car inspection (I lost my front plate) so I didn't need the quick consultation. I was escorted to my car by one of the service technicians and wished a great day. More