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827 Reviews of Honda North - Service Center
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July 12, 2014
As always, unbelievable service I have been going to Honda North since I bought my CR-V in 2009. The service has always been done asap. The service reps go out of of their way to be I have been going to Honda North since I bought my CR-V in 2009. The service has always been done asap. The service reps go out of of their way to be friendly, courteous, and helpful. I would like to give a shout out for the service manager, Tim O'Keefe. He is one of the best customer service people I have ever dealt with. Honda North is very lucky to have him as an employee More
by JoanneMG
Employees Worked With
Tim O'Keefe
July 12, 2014
First oil change (free) Overall everything was fine except I kind of got lost in the shuffle, it was noon, maybe lunch time? My car was ready and sitting out in the lot for Overall everything was fine except I kind of got lost in the shuffle, it was noon, maybe lunch time? My car was ready and sitting out in the lot for some time, when I asked how much longer, that's when they realized it. However, they were very courteous and apologetic. More
by Davemortellite
Employees Worked With
Don't know
July 11, 2014
Early Morning Inspection Sticker This was my first visit to the service department at Honda North since I purchased my 2014 EX-L V-6 Accord and I was very pleased. Although the shop w This was my first visit to the service department at Honda North since I purchased my 2014 EX-L V-6 Accord and I was very pleased. Although the shop was already busy, I was greeted by a smile and directed where to bring my paperwork. The service was performed quickly and when the person in the service department came to tell me that the work was complete he also gave me information about what to expect with next scheduled maintenance visit. The service waiting area was also cleaner and better equipped than my local breakfast restaurant. Nice extra! Overall, painless, fast service. More
by jb3147
Employees Worked With
Stephen Bouchie
July 10, 2014
See recview info I am very happy with the service rec'd, but I think you should honor other dealer coupons. I did not realize you did not and I have disc coupons from I am very happy with the service rec'd, but I think you should honor other dealer coupons. I did not realize you did not and I have disc coupons from Camb Hondo where I purchased the car. The reason I came there was this dealership was recommended as excellent service to me - but because of the cost and no reward program I will be going back to Camb Hondo in the future. More
by Chubba43
Employees Worked With
Vic
July 09, 2014
Outstanding Service Department I have been dealing with Honda North since buying my first Honda from them in 2001. The Service Department has always been top-notch and helpful. Th I have been dealing with Honda North since buying my first Honda from them in 2001. The Service Department has always been top-notch and helpful. They never seem bothered by my endless questions! My experiences at Honda North have led the members of my family to lease/purchase seven Hondas in the past 13 years! Keep up the good work. More
by cahills4
Employees Worked With
Vic
July 09, 2014
Emergency Service Service dept. did a nice job communicating scope of the problem and completed the repairs in a timely manner at a price consistent with the original c Service dept. did a nice job communicating scope of the problem and completed the repairs in a timely manner at a price consistent with the original cost estimate. More
by vince65
Employees Worked With
Vic Gillespie
June 30, 2014
Periodic Service This was a15K mileage service with an alignment adjustment made based on test results. I used the shuttle service this time. The service was effective This was a15K mileage service with an alignment adjustment made based on test results. I used the shuttle service this time. The service was effective and timely with no significant issues. Joe the shuttle driver was very congenial and we discovered some commonality with respect to one of his relatives. More
by rcouture
Employees Worked With
Dennis Torres
June 29, 2014
unhappy with "scheduling" Everyone was very nice at the dealership but when I schedule an appointment for service I expect it to be followed. When I arrived at the dealership a Everyone was very nice at the dealership but when I schedule an appointment for service I expect it to be followed. When I arrived at the dealership about 10 minutes before my scheduled appointment I was told it was going to be an hour and a half or two hours wait. I waited because I needed the service but I normally wouldn't have. I scheduled an appointment thinking I would be taken on or even a little past my scheduled time. Instead I had to wait over an hour before my car even got the garage. I had arranged child care and had to call to extend it which not only put them out but cost me more money. I am also a nursing mother and I had not planned to be there that long so I did not being my pump. I will return to the dealership only because I have a paid maintenance plan. But I probably will not schedule another appointment since it doesn't seem to matter and those who show up randomly are taken at the same rate as those of us with appointments I am pretty disappointed with the way the scheduling our lack there of was handled. I believe if you want to keep the scheduling part you should either make of the street customers wait or schedule less appointments. More
by lisa8833
Employees Worked With
unknown
June 25, 2014
Great service An unfortunate road hazard ruined one of the tires on my two week old Accord. This happened on a Saturday evening so Sunday afternoon I limped into th An unfortunate road hazard ruined one of the tires on my two week old Accord. This happened on a Saturday evening so Sunday afternoon I limped into the service bay and spoke with both a service coordinator as well as a shop manager. They were very helpful and explained that the tire could not be repaired with any assurance for safety. I took their suggestion and replaced the tire with a new one. They did not have the tire in their stock but went to a supplier and had the new tire on the car and in less than an hour I was on my way. I feel the service was first rate and the price of the tire more than fair. A great experience but I expected nothing less as this is our third vehicle from this dealership. John R. Cascio More
by cascio49
Employees Worked With
Vic Gillespie and shop technicians working on Sunday June 22
June 23, 2014
Routine Oil change / 10,000 mile service Dennis was very direct, courteous, and helpful, the car was completed when promised. I called the service center the next day about the fule cap warni Dennis was very direct, courteous, and helpful, the car was completed when promised. I called the service center the next day about the fule cap warning light, the lady helped me through this saying the system needed time to reset...all is well...see at the next service call More
by jimfay202
Employees Worked With
Dennis
