Honda North - Service Center

making an appointment I made an appointment online for an oil change to be done on my car, as my schedule is very busy. When I got there and said I had an appointment, I w I made an appointment online for an oil change to be done on my car, as my schedule is very busy. When I got there and said I had an appointment, I was told they don't take appointments. When I explained I made one online at the Honda North website and asked if they wanted to see my confirmation email, the man said that they take people first come first served and "no one looks at the appointments". I felt that was really rude and my time wasn't valued as a customer. Luckily I was able to get in at the time I made my appointment or I would have been more upset. Why have it so that I can make an appointment online if "no one looks at them". I don't think that was something appropriate to say from a customer service perspective. Luckily I only have one more oil change on my service plan, as I will be taking my future oil changes somewhere that I can make an appointment and my time is viewed as valuable. More

Oil change Thank you for being so helpful and quick with my oil change.I was in a rush and my car was in and out in no time. I appreciate it more than you know. Thank you for being so helpful and quick with my oil change.I was in a rush and my car was in and out in no time. I appreciate it more than you know. More

Typical Oil change I went in for a routine oil change. Overall I was pleased with the service. However I was not pleased that I scheduled my appointment for 8:30 and I w I went in for a routine oil change. Overall I was pleased with the service. However I was not pleased that I scheduled my appointment for 8:30 and I was there early. But was met with close to a 2 hour wait time. Looked like they took a bunch of walk-ins before me. So what was the point of scheduling a appointment? If it wasn't for the overall quality of customer service, I wouldn't of taken my car there, or agreed to that wait time. More

A quick easy visit for service. Stopped in for oil change & tire rotation and I was out in about 20 minutes! Lucky was very professional and made sure I was comfortable. Stopped in for oil change & tire rotation and I was out in about 20 minutes! Lucky was very professional and made sure I was comfortable. More

Inspection sticker I only had to wait 10 minutes for the state inspection to be done, they gave me a coupon for a free beverage, plus they vacuumed and washed my Fit for I only had to wait 10 minutes for the state inspection to be done, they gave me a coupon for a free beverage, plus they vacuumed and washed my Fit for free! Very happy with my service! More

First service of my CRV I did not realize that it was for free.The service was quick and seem to be done right. I was also able to buy touch up paint for my car. I did not realize that it was for free.The service was quick and seem to be done right. I was also able to buy touch up paint for my car. More

The Service Department needs work I visited the service department for scheduled maintenance on my 2014 Civic. It was a very unpleasant experience. Both the gentleman who appeared to I visited the service department for scheduled maintenance on my 2014 Civic. It was a very unpleasant experience. Both the gentleman who appeared to be running the service department and the cashier made it clear they had other priorities and could not be bothered with answering questions or any sort of customer service. The gentleman quoted a price of $41, and on my receipt it says "Customer hereby acknowledges receiving an original estimate of $49.89 + tax." My appointment time was for 10 am, and I left there close to 11 am for what ended up being a simple oil change. The technician who worked on my car and handed me the receipt was professional and I wished I could have spoken to him before my car was completed and left outside for me. I will have the additional services I had requested online and all future service performed at Kelly Honda. More

Efficient It was a good experience. Comfortable surroundings, good coffee and interesting conversation with other customers. Sorry all the buttons on this surve It was a good experience. Comfortable surroundings, good coffee and interesting conversation with other customers. Sorry all the buttons on this survey don't work. More

15,000 mi. service Brought vehicle in for oil change, tire rotation and 15,000 mi. service. Everyone I dealt with was wonderful, from the greeters to the service reps. Brought vehicle in for oil change, tire rotation and 15,000 mi. service. Everyone I dealt with was wonderful, from the greeters to the service reps. ( & the techs behind the scenes ), the enterprise rep. and the cashier. All around friendly staff, Always a pleasure to bring my Pilot in for service! More

Airbag system alert/on Very tactful in dealing w my car problem . Billing is factful. People are pleasant every time I visit . Service they provide was great. Timing and wai Very tactful in dealing w my car problem . Billing is factful. People are pleasant every time I visit . Service they provide was great. Timing and waiting was just perfect. Customers waiting area was good enough to accommodate patrons . More