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Honda North - Service Center

Danvers, MA

4.7
828 Reviews

828 Reviews of Honda North - Service Center

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December 30, 2014

Emergency service call I was met at the door, had a problem with a screw in my tire and was taken care of quickly and professionally. Much appreciated!!!!!! More

by bobbruno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky Chan
Dec 31, 2014 -

Honda North responded

Dear bobbruno, I am happy to hear that our staff was able to fix your tire quickly during your unexpected visit. Unfortunately unforeseen circumstances like this do happen. At Honda North we understand this and do our very best to get you back on the road as soon as possible. Thank you for taking the time to share this story with us. We look forward to seeing you again soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 30, 2014

Routine oil change I took my CRV for an oil change and they did the work for free because I had recently had a major service appointment. What a pleasant surprise! More

by barbaraikes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky Chan
Dec 31, 2014 -

Honda North responded

Dear barbaraikes, Thank you for taking the time to share your Honda North experience with us! It is always nice to save a little money. I am glad Lucky realized that you just had a major service done to your vehicle and that the oil change would be done at no charge. Thank you for your business and we look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 30, 2014

Great service! My family has 2 Odysseys and 2 Accords and we always take them to Honda North for servicing. Everyone there is very friendly and knowledgeable (esp. V More

by corinne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Dec 31, 2014 -

Honda North responded

Dear Corinne, Thank you for sharing your Honda North experience with us! I am glad that you find our staff to be kind and knowledgeable. I will be sure to make Vic aware of this review and let her know that her hard work has not gone unnoticed. When it comes time for a new vehicle, we will gladly help you in the car buying process! Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 28, 2014

Oil change and vehicle inspection Lucky greeted me at my car--very professional and friendly. He told me he'd get my car in right away and asked me to go in the customer lounge. After More

by dpost
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucky
Dec 29, 2014 -

Honda North responded

Dear dpost, Thank your for sharing your Honda North experience with us. I am happy to hear that Lucky greeted you courteously and got your CR-V right into the shop. After each service, we believe that you should be informed of what was done on your vehicle. This ensures that both the customer and staff are on the same page and that you know exactly what you are paying for. Thank you for your business and we look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 26, 2014

fall service I had a fall service done on my 2008 Honda Ridgeline. It was done in a timely manner as always at Honda North. Good job. More

by Johnsm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Dec 29, 2014 -

Honda North responded

Dear Johnsm, I am glad that the service to your 2008 Ridgeline was done quickly and efficiently. Servicing your vehicle is necessary although it can be an inconvenience. We strive for fast and complete service as to limit the inconvenience to our customers. As an employee owned dealership, your satisfaction is our number one priority. Thank you for your business and for taking the time to share this review with us. We look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 22, 2014

Fall Service Package I dropped the car off for a fall service package, and was called shortly after to say the car needed an alignment-Vic was very helpful when I dropped More

by Shishie Fiffy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vic
December 21, 2014

Tim O'Keefe -- great service adviser Tim O'Keefe set me up for a same day appointment to fix rear brakes. He explained everything, gave me quote and estimate on time to fix. Everything More

by mbrine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim O'Keefe
Dec 22, 2014 -

Honda North responded

Dear mbrine, Thank you for taking the time to share your recent Honda North experience with us! I am glad that Tim was able to get you in for a same day service to repair your breaks. Breaks are an important piece of any vehicle and I am glad that we were able to make the repair quickly. Explaining the services done on your vehicle is something we strongly believe in at Honda North. We want our customers to know exactly what they are paying for. We feel that accurate time and cost estimates are very important as well. Thank you for your business. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 20, 2014

Excellent customer care and quality workmanship Having the Honda North team care for my 2010 Accord EX-L over the last two years has been a great experience. Everyone I've worked with, for routine More

by Mabalis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James H. (service writer), Joe (shuttle driver)
Dec 22, 2014 -

Honda North responded

Dear Mabalis, Thank you for taking the time to share this fantastic review with us! I am happy to hear that you are comfortable with both our staff and service. At Honda North we strive to keep an upbeat and friendly atmosphere within our dealership. We feel that this gives our customers the best possible service. As an Employee Owned Company customer satisfaction has been and always will be our number one focus. Thank you for your business and we look forward to seeing you and your 2010 Accord at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 19, 2014

Eric Marcello is the best! I must say that my service experience was over and above anything I have ever experienced. Eric was so kind in explaining each detail of the work don More

by nbeirne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Marcello
Dec 19, 2014 -

Honda North responded

Dear nbeirne, Thank you for your glowing review on Dealer Rater. I appreciate the time you took to share your Honda North experience with us. I am glad that Eric took great care of you during your recent visit. We strive for complete customer satisfaction every time you visit our dealership. I will be sure to show Eric this review and let him know that his hard work is not going unnoticed. Thank you for your business nbeirne. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 16, 2014

Excellent service dept. Brought car in on Monday for Level I service. Several other things needed to be done. Was given the cost and I agreed to have additional work done. More

by ehhurd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James ?
Dec 17, 2014 -

Honda North responded

Dear ehhurd, Thank you for sharing your Honda North experience with us! I am happy to hear that all of the work was completed on your vehicle before you got out of work as to limit any inconvenience. I also believe that it is a good idea to take care of a minor car issue before it turns into a more costly one. It is great to hear that you took advantage of the courtesy shuttle that we provide for our customers. At Honda North we value our customer’s time and try to limit any inconvenience. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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