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Honda North - Service Center

Danvers, MA

4.7
828 Reviews

828 Reviews of Honda North - Service Center

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April 11, 2015

Service The other day I brought my cr-v in to have its routine oil change. Everyone is always happy to help. I didn't catch the man who greated me in the car More

by Ebee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Addonizio & lucky chan
Apr 13, 2015 -

Honda North responded

Dear Ebee, Thank you for taking the time to share your recent Honda North experience with us. I am glad that your found everyone in the Service Department to be helpful and welcoming. At Honda North we take great pride in the way our staff treats and interacts with our customers. Providing exceptional customer service with a friendly attitude can go a long way. Thank you for your business Ebee, we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 11, 2015

Another excellent performance From Vanessa to Kyle to the technicians, everyone was great. And Steve B remembered a conversation we had (he takes good notes/has a great memory) an More

by PIman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa, Kyle + others
Apr 13, 2015 -

Honda North responded

Dear PIman, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you had an exceptional experience from start to finish. As an Employee Owned Company, your satisfaction is our number one priority. I will be sure to make Vanessa, Kyle and Steve aware of this review as i'm sure it will make their day. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 11, 2015

Always dependable service I have been a customer since 2002 and have been very pleased with the service dept at Honda North. Fortunately my Honda CRV has been very dependable, More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Apr 13, 2015 -

Honda North responded

Dear Kathy, Thank you for taking the time to share your recent Honda North experience with us. The Honda North Team would like to thank you for your business over the past 13 years. We truly value loyal customers such as yourself. I am happy to hear that you have been pleased with the service at Honda North over the years. Our goal is to make each visit better than your last. As an Employee Owned Company we are always looking for new ways to exceed our customers expectations. Thank you again for your business Kathy. We look forward to seeing you at your future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 10, 2015

Great service I needed an oil change and had to get a check engine light looked at. Some parts and additional service were needed and Kyle was extremely helpful in More

by kmarkow05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Apr 13, 2015 -

Honda North responded

Dear kmarkow05, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Kyle was able to order the parts needed for your service and that he kept you informed of the service. We believe that keeping customers informed is a very important part of every service. I am glad that your overall experience was excellent as that is what we strive for each and every time. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 09, 2015

Service Tim was polite, professional and had amazing customer service skills! Will certainly recommend him and the dealership! He made sure I was kept infor More

by Honda2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 13, 2015 -

Honda North responded

Dear Honda2003, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Tim provided you with excellent customer service and kept you informed throughout the service. At Honda North we strongly believe in keeping our customers informed throughout their service. This ensures that everyone is on the same page. I will be sure to make Tim aware of this review and assure him that his hard work has been recognized. Thank you for your business and for being an advocate of Honda North. We look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 08, 2015

Always a great experience at Honda North Always a great experience when I get service at Honda North. The team is helpful, prompt and friendly. They always provide updates during the serv More

by aligal
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 13, 2015 -

Honda North responded

Dear aligal, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you find our team to be helpful, prompt and friendly and that you always have a great experience with our Service Department. At Honda North we strongly believe in keeping customer up to date in terms of price, time and progress of their service. This allows our customer to plan out their day as to minimize any inconvenience. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 06, 2015

Recall on Airbags The recall service had to be rescheduled a number of times due to the winter weather. There was never a problem to change the appointment. Tim in serv More

by bcaron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 13, 2015 -

Honda North responded

Dear bcaron, Thank you for taking the time to share your recent Honda North experience with us. Unfortunately this winter was not very kind and many customer like yourself had to reschedule appointments. I am happy to hear that Tim kept in contact with you to ensure that everyone was on the same page in terms of the date and time of your appointment. At Honda North we believe that it is important to keep in touch with our customers to ensure that everything goes smoothly. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 04, 2015

Excellent service and experience Jason ( I think?) Nice job, small hitch at first-- very nice service from start to finish. even walked me to the car at the end More

by Danvers David
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jason
Apr 13, 2015 -

Honda North responded

Dear Danvers David, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you enjoyed your experience and that you received very nice customer service from start to finish. I am also glad that Jason walked you to your vehicle after your service was complete. As an Employee Owned Company customer satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 04, 2015

Awesome service awesome service at Honda north. Vic is very accommodating and cares about your experience. It was a good choice purchasing from this dealership. Wil More

by Honda dude 101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Apr 13, 2015 -

Honda North responded

Dear Honda dude 101, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Vic provided you with excellent service during your visit. Vic is highly recommended at Honda North and we are fortunate to have her on our team. At Honda North we take great pride in following up with our customers well after their initial purchase. Buying a car from Honda North is just the beginning of what we hope is a long term relationship with our customers. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 04, 2015

Service From start to finish the service is spot on. It's nice that a dealership recognizes there is more to vehicle ownership than just the purchase. More

by Di
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Apr 13, 2015 -

Honda North responded

Dear Di, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your experience with our Service Department was excellent and that the "service is spot on". At Honda North we strongly believe in creating long term relationships with our customers. As an Employee Owned Company, our goal is to make you a customer for life. When you buy a car from Honda North it is just the beginning of a relationship. Following up with you on the service of the vehicle and providing excellent customer service in our Service Department is something we take great pride in. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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