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Honda North - Service Center

Danvers, MA

4.7
828 Reviews

828 Reviews of Honda North - Service Center

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April 18, 2015

Air bag recall Always receive excellent care and service. Keep you informed as to what is going on and explain thoroughly in language you can understand... Everyone More

by Maniata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic. Joe
Apr 22, 2015 -

Honda North responded

Dear Maniata, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you always receive excellent service and care during your Honda North visits. As an Employee Owned Company, your satisfaction is our number one priority. Part of providing excellent service is explaining the service in a way in which everyone can understand. Our Service Advisors explain what was completed and what can be expected so that you may plan ahead. Thank you for your business and for being an advocate of Honda North. We look forward to seeing you at future service appointments! Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 18, 2015

Oil Change I was in a rush and they were able to get me in and out of there in 20 minutes which was great for me. More

by dealerrater666
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Zollo
Apr 23, 2015 -

Honda North responded

Dear Customer, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that we were able to complete your oil change quickly as to not cause you any inconvenience. At Honda North we strive to complete each service as quickly and accurately as possible. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 17, 2015

Better than expected Needed some warranty repairs done on the Odyssey. Easy to schedule an appointment (love the online set up of appointments). I like the fact that I can More

by YMC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Collibee
Apr 22, 2015 -

Honda North responded

Dear YMC, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you take advantage of our online scheduling service. We find that this makes the process much easier as there is no confusion on times, service details, etc. Keeping you updated throughout the day of your service is very important. Providing updates on price and time ensures that everyone is on the same page. When the vehicle is picked up, explaining what was done and what can be expected allows customers to plan ahead. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 16, 2015

Diagnosed problem quickly Engine light came on, and I brought it in for a diagnosis. This was done at no charge. After many, many miles of faithful service (nearly 200k), I'v More

by jthaskell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 22, 2015 -

Honda North responded

Dear jthaskell, Thank you for taking the time to share your recent Honda North experience with us. I am glad that our Service Department was able to quickly diagnose the problem with your Civic at no charge. Despite the diagnosis, I am sorry to hear that after 200,000 miles, it was time to retire your Civic. At some point, the cost of repair is just not worth it. Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 15, 2015

Express means EXPRESS This visit was my first through Express Service. I was amazed at how quickly the team changed my Honda's oil, inspected it for other repair recommenda More

by Glosta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did not get names of the Express Service Team on duty yesterday.
Apr 22, 2015 -

Honda North responded

Dear Glosta, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you had a positive experience with our Service Department and that you were impressed with the time and efficiency of our process. At Honda North we strive for continuous improvement; making each visit better than the next. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 15, 2015

Excellent service Although I purchased my car elsewhere, I always use Honda North for service. Their performance is excellent, they communicate very effectively and cl More

by Pellavon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Apr 22, 2015 -

Honda North responded

Dear Pellavon, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you find the service at Honda North to be excellent. As an Employee Owned Dealership your satisfaction is always our number one priority. Our goal is to exceed each customer's expectations and provide them with the best service possible. Everyone at Honda North takes great pride in their work as each employee has a vested interest in the success of the dealership. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 14, 2015

Nothing but positive experiences I've puchased two vehicle from Honda North and have recommended them many times. I've also found the service department to be courteous, reliable and More

by AMLuster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Giacometti
Apr 15, 2015 -

Honda North responded

Dear AMLuster, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your two car buying experiences at our dealership have been positive and that you have also found the Service Department to be reliable. At Honda North we strive for perfection in every department. Whether it be a fast and stress-free car buying experience or a relaxing wait while your car is being serviced; your satisfaction is our number one priority. Thank you for your business and for being an advocate of Honda North. We truly appreciate your recommendations. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 12, 2015

Recent maintanence Great experience and service. The service department is very busy on Saturdays but they do a great job managing expectations and working on a persona More

by hondaowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 13, 2015 -

Honda North responded

Dear hondaowner, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that despite Saturdays being very busy, you still felt that you were treated on a personal level. At Honda North we take great pride in the way we treat our customers. We believe that customers should always be treated with courtesy and respect rather than just a number. As an Employee Owned Company, we are always looking for new ways to exceed our customers expectations. Thank you for your business, we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 12, 2015

Good people! I had my accord serviced here in Saturday. The people were very courteous despite there being a few warranty issues. I was told with my oil change the More

by davidcorle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Apr 13, 2015 -

Honda North responded

Dear David, Thank you for taking the time to share your recent Honda North experience with us. We take these reviews very seriously as we use them to make improvements to our dealership. I would like to apologize for your vehicle not being washed and vacuumed. This is something that we expect to be done on every vehicle. If and when it is convenient for you, we would love for you to return so that we can vacuum and wash your vehicle. I am glad that your overall service experience was a good one. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 12, 2015

Service Very friendly staff and the technician is excellent. The cost of the service is a concern. However, all other aspects of the service were excellent. More

by david47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
v. Gillespie
Apr 13, 2015 -

Honda North responded

Dear david47, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you found our staff to be friendly and knowledgeable. In terms of cost, there are several reasons why our prices may be higher than a regular repair shop. By servicing your vehicle at Honda North, Honda factory parts are used. These parts carry a 12 month warranty on top of the 12 month warranty on labor. This ensures double the coverage on your vehicle. If you have any questions or concerns regarding pricing we would be happy to speak with you in more detail. Thank you for your business David, we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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