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Honda North - Service Center

Danvers, MA

4.7
828 Reviews

828 Reviews of Honda North - Service Center

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May 08, 2015

Efficient and Courteous I was greeted by Kyle who asked about the reason for my visit. The service department quicky checked the car out, found the problem, and completed rep More

by cg67
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn, Ed Dake, David, Bryan
May 13, 2015 -

Honda North responded

Dear cg67, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your vehicle was repaired quickly and that the repair was covered under warranty. At Honda North we understand that car repairs can often times be costly. We are always happy to tell our customers when their repair is covered under warranty as it is not always the case. I am glad that a Sales Consultant was able to show you the new CR-V while your vehicle was being repaired. It is a great way to pass the time. Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 07, 2015

wonderful service What an enjoyable experience. The service was very quick and i was so impressed with the caring involved. I brought my 15 year old son and wr were b More

by coco123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Bouchie.
May 13, 2015 -

Honda North responded

Dear coco123, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you received excellent customer service during your recent visit. As an Employee Owned Company, your satisfaction is always our number one priority. At Honda North we believe that the small things such as a complimentary beverage and a comfortable waiting area make a big difference. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 06, 2015

always pleased always a delight to take my car in for service or anything else it may need. Everyone is always very friendly Thanks everyone for taking care of my More

by Katrinawill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember, sorry
May 07, 2015 -

Honda North responded

Dear Katrinawill, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that everyone was friendly and attentive to your needs. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 07, 2015 -

Honda North responded

Dear Katrinawill, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that everyone was friendly and attentive to your needs. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 06, 2015

Swift and thorough in and out Took my 2014 Honda CR-V in yesterday for its 5000 mile oil change - its first since I purchased it. I was surprised when I called for an appointment More

by NancyK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm sorry, I forgot to get his name!
May 06, 2015 -

Honda North responded

Dear Nancy, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your oil change was completed quickly through our Express Service Lane and that you enjoyed a complimentary beverage while you waited. Our Express Service Lane handles every day tasks such as oil changes, light bulb replacement, wiper inserts etc. This allows us to be more efficient and results in a shorter wait time for our customers. As an Employee Owned Company your satisfaction is our number one priority. Thank you for your business Nancy. We look forward to seeing you and your 2014 CR-V at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 06, 2015

Completely satisfied. I was totally satisfied with your staff, service and timeliness that was received at Honda North. I was taken immediately in the express lane and re More

by joeb1949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know employees name.
May 07, 2015 -

Honda North responded

Dear joeb1949, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you were completely satisfied with the service and timeliness of the Honda North Service Department. We understand how valuable our customer's time is. Our goal is complete your service as quickly and accurately as possible as to eliminate any inconvenience. Thank you for your business Joe and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 04, 2015

Quick & easy, friendly staff too! We went to have our first oil change service. The process was very easy and efficient. Staff is super friendly and accommodating. Had us in and out More

by mcculloughw@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
May 05, 2015 -

Honda North responded

Dear mcculloughw, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your first oil change was completed quickly and that you found our staff to be friendly and accommodating. As an Employee Owned Company we understand how valuable your time is. We strive for quick, complete, and accurate service each and every time as to limit any inconvenience. Thank you for your business and for taking the time to leave us a review on DealerRater. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 03, 2015

Service Department Review I'm very impressed with the Service Department's customer service skills and how hard everyone there seems to be working. While I only just purchased More

by AlisonM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sorry I don't have the names! It was about four I've interacted with and they were all very attentive.
May 04, 2015 -

Honda North responded

Dear Alison, Thank you for taking the time to share this fantastic review with us. I am happy to hear that you were impressed with the level of customer service, amenities and work ethic of our employees. As an Employee Owned Company, your satisfaction is our number one priority. Being Employee Owned also means that each employee has a vested interest in your level of service. Being open 7 days a week is something that sets Honda North apart and customers seem to love it. Thank you for your business and welcome to the Honda North family. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 02, 2015

Quick inspection and duplicate key made Excellent service, the Team keeps you informed about your wait. Very happy with my overall experience! I came in for a followup from a purchase earlie More

by TripleM1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vice Gillespie
May 04, 2015 -

Honda North responded

Dear TripleM1978, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your experience with the service department was excellent and that the wait time was only half of what was expected. At Honda North we understand how valuable our customer's time is. We do everything in our power to get your vehicle serviced quickly and accurately as to limit any inconvenience to you. Thank you for your business and for sharing this review with us. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 02, 2015

Service Brought my car in for a left wheel clicking sound. Picked the car up and the sound was still there. Mentioned the sound and they fixed the problem pro More

by Del123
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Assistant service manager
April 30, 2015

Went in for an express oil change This dealership is truly one of the best I have been to. I come from California and wanted to make sure I had a place to continue to maintain my care. More

by poofyy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky
Apr 30, 2015 -

Honda North responded

Dear poofyy, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you find Honda North to be one of the best! At Honda North we take customer service very seriously. As an Employee Owned Company, every member of our staff has a vested interest in your satisfaction. We believe that a complimentary wash and vacuum of your vehicle is very important. It is our way of saying thank you. Thank you for your business and we look forward to doing business with you in the future. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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