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Honda North - Service Center

Danvers, MA

4.7
828 Reviews

828 Reviews of Honda North - Service Center

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May 16, 2015

Good experience Overall I went in to have an inspection sticker done and and Oil change. I like that I can go without an appointment. I waited for a reasonable amount of tim More

by ritadel15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky Chin
May 19, 2015 -

Honda North responded

Dear ritadel15, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you enjoy the convenience of our Express Service Lane and that you were able to get your inspection sticker and oil change done is a timely manner. After each service, your Service Advisor will explain what was completed and what services can be expected in the near future. This gives you the ability to plan ahead so that there are no unexpected services needed. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 15, 2015

2008 Honda CRV Service This service was for 94,000 miles and cost about $450. Joe was courteous with full explanations and follow up by phone. The car had been vacuumed and More

by xxxxx
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Giacometti
May 19, 2015 -

Honda North responded

Dear xxxxxxx, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your service appointment went well and that Joe explained the service in detail. At Honda North we believe that the most important part of each service is the explanation. By explaining what was done and what can be expected in the near future, you have the ability to plan ahead. An explanation also provides our customers with a sense of comfort as they know exactly what they are paying for. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 15, 2015

Employees helpful during service Employees very helpful and customer friendly during request for service which included the need to re-connect (pair) a Bluetooth device and routine oi More

by Pilot Jim 2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben, Lucky
May 19, 2015 -

Honda North responded

Dear Pilot Jim 2012, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you found our employees to be friendly and helpful during your service visit. As an Employee Owned Company, each employee has a vested interest in your experience and satisfaction. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 15, 2015

Good Job! Just had my car inspected and got an oil change. Appreciated the man who took my car in telling me they were very busy and that it would take about More

by fixit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky
May 19, 2015 -

Honda North responded

Dear fixit, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Lucky provided you with an accurate time frame in which your vehicle would be done and that you found our staff to be friendly and efficient. Unfortunately some days at our dealership can be very buys and simple tasks such as an oil change can take longer than usual. I apologize for the wait but I am happy to hear that you were satisfied with your service. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 14, 2015

Tire repair I was in a terrible rush for my for daughters field trip at school and I noticed a large bolt in my tire. The Honda team managed to take the bolt out, More

by Asdelafano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm sorry I don't know
May 14, 2015 -

Honda North responded

Dear Asdelafano, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that the Service Department was able to repair your tire and wash your vehicle in a timely manner. At Honda North we understand that unexpected issues can arise at the worst times. We do our very best to accommodate these situations as to limit any inconvenience. I am glad that you were able to make it to your daughter field trip and hope you had a good time at the zoo! Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 14, 2015

Excellent service, felt I could get my car in good shape Able to work with the garage and sales to figure out what I needed to do and how I could that cost effectively. Ultimately ended up doing brake pads More

by cdowd100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
May 19, 2015 -

Honda North responded

Dear cdowd100, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you were able to get input from both our Sales Department and Technicians in order to make the most cost efficient decision. As an Employee Owned Company, our employees take great pride in providing our customers with honest feedback. We will recommend what is right for you, not what is most expensive. I am glad that we were able to replace your brake pads and that your car is now in better driving condition. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 14, 2015

First Major Service (60K) This service involved just about all running aspects of the car, particularly the brakes which needed significant upgrading. Since the car would be at More

by rcouture
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Collibee
May 19, 2015 -

Honda North responded

Dear rcouture, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your first major service went well and that our detailing team was able to restore your vehicle to brand new condition. With a 60,000 mile service, every customer is given a complimentary loaner car. We understand your time is valuable and being without a car for the whole day is not practical for many people. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 13, 2015

Service Department and Sales This service department is second to none. Besides have great hours seven days a week and drive up service with no appointment required for smaller ta More

by jm18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department: Lucky / Sales: Dominic
May 14, 2015 -

Honda North responded

Dear jm18, Thank you for sharing this fantastic review with us via Dealer Rater. We truly appreciate the time you took to do so. I am happy to hear that despite it being a busy day, your oil change and repair to your tire was completed quickly and efficiently. Many customers that come in for service spend time talking with the Sales Consultant that sold them the vehicle. One thing that separates Honda North from other dealers is that our staff truly cares about you long after the initial purchase of the vehicle. Our Sales Consultants like Dominic genuinely care about you how you like your new vehicle. As an Employee Owned Company your satisfaction is our top priority. Thank you for your business and customer loyalty. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 13, 2015

Service My car stalled and was towed to Honda north where it was found that another dealership had been negligent with my vehicle. The service team at Honda n More

by Melissa Christoforo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike collibee
May 14, 2015 -

Honda North responded

Dear Ms. Christoforo, Thank you for taking the time to share your recent Honda North experience with us. I am sorry to hear that your car was not treated properly at another dealership causing it to stall. I am glad however that our service team at Honda North was able to repair this issue and get you on your way. At Honda North we understand that unexpected car issues do arise and we do our very best to accommodate this. Thank you for your business Ms. Christoforo, we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 13, 2015

Service 12May15 Honda North always treats me with the outmost in courtesy along with great service. I received a friendly email reminder that my Accord needed its sta More

by Johngogolos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim O'Keefe
May 14, 2015 -

Honda North responded

Dear Johngogolos, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you received a reminder email regarding your state inspection sticker and that you were able to get your sticker without a wait. At Honda North we understand how valuable your time is. No matter how busy the Service Department may be, our goal is to complete your service quickly and accurately as to eliminate any inconvenience. Having flexible hours of operation and being open on Sunday for Express Service is something our customers really enjoy and many take advantage of. As an Employee Owned Company your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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