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Honda North - Service Center

Danvers, MA

4.7
828 Reviews

828 Reviews of Honda North - Service Center

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June 03, 2015

Air conditioner problem Spent a lot of time diagnosing problem;hopefully they resolved it. Waiting area is pleasant. Blah blah forcing the word count here. Just 3 more words. More

by Why
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Jun 05, 2015 -

Honda North responded

Dear Why, Thank you for taking the time to share your recent Honda North experience with us. I am glad that our technicians were able to diagnose and repair the issue with your vehicle. If for any reason you believe that the problem is not 100% fixed, please contact the service department as we would take care of this immediately. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 03, 2015

Service Review Rating based on high level of Customer Service and great communication. Never any pressure ...provided options. Access to service contact made the p More

by Food.Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Jun 05, 2015 -

Honda North responded

Dear Food.Guy, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you had a great experience with our Service Department. At Honda North our focus has always been and always will be customer service. We believe that keeping an open line of communication with our customers as well as being honest and upfront is the only way to do business. As an Employee Owned Company, we do not believe in pressuring customers into decisions. We want our customers to make their own informed decision with our help. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 03, 2015

30K service + No complaints ... Your Service Advisor VIC was a pleasure to work with and followed up all promised calls. We Love Honda and our Element "Ellie". Hope More

by Ellie181
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Jun 05, 2015 -

Honda North responded

Dear Ellie181, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Vic took excellent care of you and “Ellie” during your recent service appointment. At Honda North we believe that keeping an open line of communication with our customers is very important. We take pride in updating customers with the progress that is being made with the service and of any unexpected issues that may arise. Thank you for your business and we look forward to seeing you and Ellie at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 01, 2015

Scratches on my car from car wash went in for a oil change Honestly when I went in first time the man helping me had an addititude already then when I noticed scratches marks on my car after getting it back af More

by Adames
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
May 31, 2015

Very Happy with my new dealership. Excellent customer service. Nice to have a trustworthy place to both purchase and service my vehicles. My buying experience was great. No pressure, f More

by bradybunch-1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Awful with names, can't remember
Jun 05, 2015 -

Honda North responded

Dear bradybunch-1, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you have found Honda North to be a dealership you can trust in terms of both sales and service. At Honda North we take great pride in the way we treat our customers. We believe that treating customers with respect, honesty and professionalism is the proper way to do business. Thank you for being an advocate of Honda North and thank you for your business. We look forward to doing business with you in the future. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 30, 2015

express service with a hot coffee during a very short wait. quick service, nice place to wait and very helpful during the review of the Multi-Point Inspection. friendly service reps and I drove away with a was More

by marineguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Petro
Jun 05, 2015 -

Honda North responded

Dear marineguy, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that the service on your vehicle was completed quickly and that the Service Advisor took the time to go over the Multi-Point Inspection with you. At Honda North we believe that the Multi-Point Inspection is a critical part of every service. This gives you a brief summary of the wellbeing of your vehicle and can also make you aware of some things that may need to be done in the future. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 30, 2015

Oil Change Pulled into the express lane to get an oil change and was met by a technician. My car was done in less than 30 minutes. More

by davidcorle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Jun 05, 2015 -

Honda North responded

Dear davidcorle, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you were greeted promptly upon arrival and that your oil change was completed quickly. At Honda North we understand that your time is valuable. We strive for fast and complete service as to eliminate any inconvenience. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 30, 2015

Excellent Service The service was a pleasant experience because the service advisor , Timothy O'Keefe, was very complete in his review of the service and what the techn More

by neighbor11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy O'Keefe
Jun 05, 2015 -

Honda North responded

Dear neighbor11, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Tim provided you with a complete recap of your service. At Honda North we believe that the explanation is the most important part of any service. By providing an explanation, you are aware of what was completed and what services can be expected in the future. This also gives you the ability to plan ahead for the next service. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 29, 2015

service on my honda fit It was done in reasonable time and a pleasure working with Vic Gillespie! She kept well informed about my service as well as what would need to be do More

by cvburd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Jun 03, 2015 -

Honda North responded

Dear cvburd, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that the service to your Honda Fit was completed in a reasonable time frame and that Vic kept you up to date throughout the day. At Honda North we believe that keeping you updated is the most important part of any service. By keeping an open line of communication we are able to relay an estimated cost and time of completion. Thank you for your business and we look forward to seeing you at future service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 28, 2015

Service Operation I am a new customer. I was very impressed watching the service operation for the first time. The Service Department at Honda North runs like a well- More

by kdspm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Bouchie
Jun 03, 2015 -

Honda North responded

Dear kdspm, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you found the Service Department to be running like a well-oiled machine. That is quite a compliment! At Honda North we understand that your time is valuable. We are always looking for ways to improve our process and increase productivity in hopes of eliminating any inconvenience to our customers. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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