Honda North - Service Center

Honda North - Excellent As usual, Honda North did a good job with the oil change. Their staff are friendly, and once the work is done go through a summary of what was comple As usual, Honda North did a good job with the oil change. Their staff are friendly, and once the work is done go through a summary of what was completed. More

Fast, friendly and detail oriented service The express lane option was exactly as expected! full service at 7AM and on my way, with a car wash in no time! Answered all my questions. The express lane option was exactly as expected! full service at 7AM and on my way, with a car wash in no time! Answered all my questions. More

Service Manager helped to solve my problem My can was brought into Honda North 2 weeks ago because my battery kept draining and I had to jump start the car whenever it did not run for a few hou My can was brought into Honda North 2 weeks ago because my battery kept draining and I had to jump start the car whenever it did not run for a few hours. I was told I needed to replace the battery cables, cost approx $700.00. The cables were replaced. I left town for a week and when I got back the car had to be jumped again. I brought it back in and involved the Service Manager this time. It was found that a relay that controlled the fan for AC or Heat was getting stuck on and it was draining the battery. Although I received a tiny discount it still cost me almost an additional $200 to fix the problem. I am still wondering if the cables really needed to be replaced on my initial visit. I do realize they were in bad shape but I do not think it was the problem. I didn't mind paying for parts, but when I brought the car in for a second time I feel I should not have been charged any labor because of the miss diagnosis and high price paid on the first visit. The service manager was helpful. I just wish he had said "hey we made a mistake" instead of making me feel like it was all necessary work. I was also comped a car. I was made to feel like that was a favor too. But it wasn't a favor at all. It was something that should have been done after the miss diagnoses. I also bought a set of tires from you. Come on, give me a brake! Treat me with respect. I'm not an idiot. Times are tough and money is tight. If I didn't have to replace the cables immediately I could still have the $700. Everyone warns me about having my service done at a dealer. I expect it to be more expensive but I used to have the confidence that if the dealer was doing it, it was done right. Now I am not so sure. I am a pretty laid back person, but this kind of ticked me off. More

Satisfied Service rep was extremely helpful, professional, and responsive. Service was completed on time as promised. The use of a loaner was very appreciated, Service rep was extremely helpful, professional, and responsive. Service was completed on time as promised. The use of a loaner was very appreciated, however did not like the car given. More

Very prompt and courteous Kyle was very helpful in explaining my car's distress. Also in pointing out my other problems that were occurring on my car that I was unaware of. L Kyle was very helpful in explaining my car's distress. Also in pointing out my other problems that were occurring on my car that I was unaware of. Love the valet service More

Happy It was fast and efficient which allowed me to plan my day after that appt. I've always been treated very well at every visit I've made for service. It was fast and efficient which allowed me to plan my day after that appt. I've always been treated very well at every visit I've made for service. Great bunch of service reps! More

Perfectly easy experience. Courteous, efficient and thorough Vic Gillespie set up my appt for 90,000 mile check up, kept in touch with me during the day and helpfully explained what was being done. My loaner car Vic Gillespie set up my appt for 90,000 mile check up, kept in touch with me during the day and helpfully explained what was being done. My loaner car was really nice. Overall smooth performance from the whole team in service. As always. Thank you. More

Aweome service in and out quickly Went to Honda for an oil change that was part of my maintenance program. Came up to the car right away and I was out of there in less than 30 minutes Went to Honda for an oil change that was part of my maintenance program. Came up to the car right away and I was out of there in less than 30 minutes. Gentleman who took care of me was very pleasant and helpful. He even put a smiley face on my sticker telling me when to come back. Love the service, thank you!! More

Couldn't be happier There was some mix up with my appointment. It did not show up on my schedule. Vic Gillespie accepted my car anyway despite being a very busy day. There was some mix up with my appointment. It did not show up on my schedule. Vic Gillespie accepted my car anyway despite being a very busy day. I had originally planned to wait but when it became obvious that it would take longer because they were overbooked, Vic offered a free rental car which I gratefully accepted. My car's problems were fixed and surprisingly my airbag was replaced. Thank you. More

regular scheduled maint. service is always excellent .I feel I am always treated fairly .No surprises when I pay my bill.Courteous employees. comfortable and clean waiting service is always excellent .I feel I am always treated fairly .No surprises when I pay my bill.Courteous employees. comfortable and clean waiting area More