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Honda North - Service Center

Danvers, MA

4.7
828 Reviews

828 Reviews of Honda North - Service Center

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June 11, 2015

Recent service My recent experience of service at Honda North was very positive Dave was very considerate and helpful. Past experiences haven't all been so positive More

by HondaOwner15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Jun 29, 2015 -

Honda North responded

Dear HondaOwner15, Thank you for taking the time to share your recent Honda North experience with us. I am glad that Dave provided you with an excellent service experience. As an Employee Owned Company, each employee has a vested interest in your satisfaction. I am also happy to hear that your recent visit was better than others in the past. At Honda North we strive for continuous improvement; making each visit better than the last. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 11, 2015

Excellent Service !! I like to have the service for my new car done at the dealership where I purchase it from. Honda North has earned my loyalty and repeat business (thi More

by BunniesMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Howell
Jun 29, 2015 -

Honda North responded

Dear BunniesMom, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that we have earned your business and we welcome you to the Honda North family. As an Employee Owned Company each employee has a vested interest in your satisfaction. At Honda North we strive to provide the highest level of customer service possible. From Sales to Service to the café and lounge, we want your experience to be flawless. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 11, 2015

Great service The staff at Honda north are very pleasant and informative. It's never fun to wait for service but they make it as painless as possible. More

by Cazbah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Jun 29, 2015 -

Honda North responded

Dear Cazbah, Thank you for taking the time to share your recent Honda North experience with us. As an Employee Owned Company, we understand that servicing your vehicle can be burdensome and time consuming. We strive for quick and accurate service each time as to limit any inconvenience. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 10, 2015

Great service Service Department is friendly, prompt and professional. Our car was ready earlier than we expected. We've been bringing our car to Honda North for s More

by Pilot03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Jun 29, 2015 -

Honda North responded

Dear Pilot03, Thank you for taking the time to share your recent Honda North experience with us. I am glad that your service visit went well and that your vehicle was completed quicker than expected. At Honda North strive for quick and accurate service each and every time. We understand that your time is valuable and we want to complete the service as quick as possible as to limit any inconvenience. Thank you for your business over the past 13 years, we truly appreciate it. We look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 10, 2015

Rear brake issue I was very satisfied with all aspects of the service. I booked on line and found an appointment that day. My service rep was very nice and helpful. T More

by carguylarry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Jun 29, 2015 -

Honda North responded

Dear carguylarry, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your service appointment went well and that all the parts needed for the repair were in stock. At Honda North we try our very best to keep all Honda parts in stock. This makes our service department more efficient resulting in shorter wait times for our customers. We find that our customers really enjoy the online booking system. You are able to see exactly what dates are available and make sure it works with you schedule. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 09, 2015

Excellent "express" service on my recent oil change I came prepared for a wait, but was happy that your records showed that all I needed was a "routine" oil change so my car was immediately referred to More

by Fit fan
Recommend Dealer
Yes
Employees Worked With
Several
Jun 29, 2015 -

Honda North responded

Dear Fit fan, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your oil change was completed quickly and that you were able to enjoy a cup of tea during your wait. As an Employee Owned Company, we understand that servicing your vehicle can often times be burdensome. Our goal is to provided fast and accurate service and make sure you are as comfortable as possible while you wait. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 09, 2015

Always a great experience I needed an oil change and I did not have a long time to wait. I was told at time I brought car in it would be 20 minutes and I would be on my way and More

by PJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Entire service department
Jun 22, 2015 -

Honda North responded

Dear PJ, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your oil change was completed quickly as you were under time constraints. At Honda North we understand your time is valuable and we will do anything in our power to satisfy your needs. Being an Employee Owned Company, each member of our staff truly cares about you and the safety of your vehicle. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 09, 2015

Not to buy a car but to fix a car yes. Mike was the service coordinator for me and he was terrific. I have never had a bad experience as far as having my car fixed. They are fast, keep yo More

by CRHK58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike (do not know last name) he was a service coordinator
Jun 29, 2015 -

Honda North responded

Dear CRHK58, Thank you for taking the time to share your recent Honda North experience with us. We take these reviews very seriously as we use them to make internal improvements to our dealership. I am glad that Mike took good care of you during your service appointment but am concerned with the level of communication you received. We do our very best to answer all questions and concerns in a timely manner. I apologize for no one getting back to you sooner. This has been addressed and we hope to make improvements in this area. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 09, 2015

Excellent Service Vic was incredibly helpful, efficient and communicative throughout the entire service experience. I was updated on the status of my car multiple times More

by KateHonda07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gilliseppie
Jun 29, 2015 -

Honda North responded

Dear KateHonda07, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Vic provided you with an excellent experience and that she kept you updated on the status of your vehicle throughout the day. At Honda North we believe that communication between employee and customer is critical. By providing updates throughout the day, you are able to plan ahead so that servicing your vehicle becomes less of a burden. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

June 08, 2015

service visit Was really great. Quick and efficient. in and out in no time at all. Chris the service rep. was excellent: a very good representative of Honda North More

by TDevlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 22, 2015 -

Honda North responded

Dear TDevlin, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your service was completed quickly and that you were in and out in no time. Our goal at Honda North is to provide fast and accurate service to each and every customer. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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