Honda North

Me & my wife DREAD buying cars. The pricing games, bait & switch advertisements & the wasted weekends spent shopping around have all been huge negative factors over the years. We bought our other car @ Lexus switch advertisements & the wasted weekends spent shopping around have all been huge negative factors over the years. We bought our other car @ Lexus of Watertown to break this trend & it worked. Looking back to yesterdays Honda North experience, I'm realizing that it was pretty much the same. Honda North gives you their best price right from the start & the negotiation turns into a conversation. Shopping around proves this price to be slightly lower than the price after lengthy negotiations @ other dealers. They throw in free inspection stickers & oil changes which is all nice but I appreciated them trying to build a relationship rather than them pushing a one time deal very DESIRABLE. Respect & understanding are qualities easily found here which cannot be said about a place like Boch. I ended up talking to 4 or 5 sales guys who were all good guys & then the finance guy Paul was great. He laid out several payment options & then found me a lower rate than I was hoping for from a credit union. I will tell friend & family to use Honda North in the future without question. More

just bought a brand new CRV yesterday from Honda North in just bought a brand new CRV yesterday from Honda North in Danvers. I narrowed it down to three dealerships based on reviews and customer satisfaction just bought a brand new CRV yesterday from Honda North in Danvers. I narrowed it down to three dealerships based on reviews and customer satisfaction scores: Prime Honda in Boston, Rockingham Honda in Salem, NH, and this one. I started at this one because it was closest (technically Boston is closest but it's a pain to get to). I worked with Tim and originally took a glacier blue EX for a test drive. He was great to work with, no pressure at all. We talked about different car options, he asked what else I was considering and we discussed the RAV4. He didn't bash Toyota whatsoever, said they were both excellent choices and I wouldn't be sorry with either, and that people have a couple of personal preferences that either make them RAV4 customers or CRV customers. He was exactly right and I was truly torn until I walked out of the Ira Danvers dealership so disgusted I wanted nothing to do with Toyota whatsoever. I ended up going back and taking another test drive, and from there my decision was made. There was minimal haggling, I knew what I could put down and what I could afford for a monthly payment. The finance manager Paul got my APR down from 8.24% to 5.99% to keep my payment in the range I needed. All was well for me to pick up the car until I woke up this morning feeling dissatisfied with my monthly payment and my extended warranty. I originally accepted Portfolio (First Extended Services Corp) but after reading reviews when I got home yesterday I definitely made a mistake. Tim told me to come on down and they would take care of it no problem, and he was true to his word. They honored the Honda Care warranty competitive pricing at $850 for 7 years/100k miles comprehensive with zero deductible. I saved almost $800 and it lowered my payment $12/month. My finance manager was off today so another manager named Dave handled the contract changes. He wasn't very friendly and seemed slightly annoyed, but I don't really blame him. The dealership also does your first three oil changes for free and then every third oil change is free from there on out. They also extend the powertrain warranty to 7 years/100k miles standard for free if you do all your maintenance at their dealership on time. Their service pricing is also competitive. A remote starter including labor is $400 less there than from Herb Chambers of Boston. The only thing I would say is be careful to ask all questions before you sign. Tim asked me to sign the P&S and initial the deposit box before we negotiated on price, which I refused, and he accepted that without an argument. The finance manager did not tell me everything up front about the extended services such as price and what's covered. I should've asked more details about the warranty and asked to see brochures, but that was my own fault. Everyone I interacted with was respectful and responsivle, and the staff truly seemed to enjoy working there. Lots of interaction and joking/laughing. Overall, I would rate it a 4.7/5 and if all goes well I hope to buy again in four years or so. More

My wife and I went here to buy a new CRV. Honda North insulted us by offering $5,000 less on our 2008 Toyota thats listed in KBB.We went to another dealership (Rockingham Honda) and made the deal work. I insulted us by offering $5,000 less on our 2008 Toyota thats listed in KBB.We went to another dealership (Rockingham Honda) and made the deal work. I have never had such a bad experience dealing with a Honda dealership. Word to the wise...STAY AWAY FROM HONDA NORTH.I even had the MANAGER INVOLVED (Devon Sullivan) and he was useless. What really irked me was that three weeks later i recieved a leter from Devon congrat me on my car at another delaership and welcomed me to try the service. NO THANKS-BEEN THERE DONE THAT GOOD BYE HONDA NORTH! More

Let the buyer beware!!!!!! I have to say my last service at Honda North was not the worst dealer experience but a very close second. I will tell you that I have been a Honda North customer for many years a at Honda North was not the worst dealer experience but a very close second. I will tell you that I have been a Honda North customer for many years and purchased 7 different cars since 1985. Something has changed at Honda North and not for the better. My car was damaged by a service tech trying to load tires in my trunk. They completely blow me off saying" we don't damage cars." Now, I tried to talk with them and basically was called a lier. I have had a number of very good experiences at Honda North in the past, the last one three years ago when I made my last purchase. I can tell you that the service department has taken a dramatic down turn. The staff is unfriendly, unprofessional and full of attitude. I have been in business for many years and things like this always come from the top down. By that I will bet a months salary it is systemic. I am going to buy a car in the next six months. I will need to find another dealership. I never write these things so believe me when I say (STAY AWAY FROM HONDA NORTH.) You will save yourself a lot of trouble. PS. I brought my complaint to American Honda yet another first for me and was treated like a criminal. They said it was between me and the dealer. I am currently looking at Toyota. I hear they are still treating people with respect. What happened to Honda customer service? More

AVOID THIS DEALER AT ALL COSTS! I bought a car and a warantee from Honda North and while the car is ok, the service has been nothing but a MAJOR thorn in my side, to say the very least. When I bought my warantee from Honda North and while the car is ok, the service has been nothing but a MAJOR thorn in my side, to say the very least. When I bought my car it had a small mark on it that I was told would be fixed by the time I went to pick it up. It was not but I took the car anyway because I had to. (I had no other vehicle to take to work.) When I tried to call the dealer to get it fixed he told me to call sales and set it up. Sales had no idea what I was talking about when I called. I called him [the dealer] for 2 MONTHS before I got a response, and that was from his boss who told me I wasn't covered to have the mark fixed but that they'd try to buff it out. The excuse for it taking 2 months was that the dealer "sells a lot of cars so he's really busy." (Like I cared.) I was also told (when I spent over $1,000 for my warantee) that everything would be covered and then later told it was not. In a nutshell, they could not care less about helping the customer and unfortunately I'm at their mercy because I already paid for the warranty. I was told this morning that my service would be completed by the end of the day. It's now 5:00 p.m. and I've been told that I have to wait because it's not done yet. (Shocking.) I realize this has been a bit of a rant but like I said before, Honda North has been a thorn in my side. More

Honda North was recommended by our very dear friends and as we were planning to buy a Honda and Honda North was near our home we stopped in to shop. The facility itself is second to none, and Tim was a ver as we were planning to buy a Honda and Honda North was near our home we stopped in to shop. The facility itself is second to none, and Tim was a very pleasant young man. However, when it came time to trade in our car...we were insulted and asked why we were bringing our car to them. We were offered a price that was $5,000 less than the lowest Kelly Blue Book price and $4,000 less than the lowest trade-in value listed on Honda North's website. Not only that, but we were asked to come in twice before our trade could be assessed. After being talked "down' to and made to feel like our trade-in was junk, we left, never to return and we sold our car within 1 day of leaving for $6,000 more than they offered. Not only that, but we had 3 similar offers that same day. If Honda North was not interested in the trade, they should have not listed a price on their website, and they should train sales people to be more polite and respectful. They were rude and condescending and completely wasted our time. As we further shopped for our new Honda, we found that the no haggle no hassle approach at Honda North was only true if you were not trading in a vehicle. And, their prices were about $500 higher than the prices for the same vehicle at other dealers. We got a fabulous deal at Bernardi and it is well worth the drive to met such honorable people. Thanks for letting me vent. More

My wife and I had an outstanding experience at Honda North. Joe, our sales associate, was amazing. He was the one who made shopping for our Honda certified Pilot very easy. Originally we were not North. Joe, our sales associate, was amazing. He was the one who made shopping for our Honda certified Pilot very easy. Originally we were not thinking of buying a vehicle at Honda North until we met Joe, and he very expertly found just the perfect vehicle for us at a price which was within our range. He was very competent, incredibly accomodating coming in on his day off to help us close the deal, and he worked very hard to make sure we got the best dollar for our trade, as well as the most competitive interest rate. I hate shopping for cars, and being able to walk into a dealership and feel you can trust someone, and that you feel the vehicle you are purchasing was serviced properly, was a must. I am willing to even pay a little more to have that peace of mind. I feel very good about our purchase, and would highly recommend this dealership to anyone in search of good value and excellent customer service. I also recommend Joe as the best sales associate I have met to date. Great work Honda North. We are very happy with our purchase, our overall experience, and would confidently recommend you to anyone who is looking to purchase a Honda product. More

They make it simple Zack was awesome i went to few other dealerships in the area and they could'nt even come close to their price but the best part is the way i was treated dealerships in the area and they could'nt even come close to their price but the best part is the way i was treated More

One of the best car buying experiences I have ever had. They give you one price which is a no argue price. This price was slightly lower than one I spent arguing down for almost two hours at another dealer They give you one price which is a no argue price. This price was slightly lower than one I spent arguing down for almost two hours at another dealer. There are other perks like free inspection stickers for life and every third oil change is free. buying a car is never fun but they make it a lot more pleasant. If you are in the market for a Honda check them out. More

One of the best car buying experiences I have ever had. They give you one price which is a no argue price. This price was slightly lower than one I spent arguing down for almost two hours at another dealer They give you one price which is a no argue price. This price was slightly lower than one I spent arguing down for almost two hours at another dealer. There are other perks like free inspection stickers for life and every third oil change is free. buying a car is never fun but they make it a lot more pleasant. If you are in the market for a Honda check them out. More