Honda North

I received an advisory notice from Honda about a peeling and cracking paint issue which included my car. I called to get info on what was going to be done. Got in for the pictures to be taken the same day and cracking paint issue which included my car. I called to get info on what was going to be done. Got in for the pictures to be taken the same day and the service was scheduled for two weeks. Since Honda North does not have a body shop (I don't think many dealers do but I could be wrong) the car was taken to Auto Body Clinic. I have used this body shop before and feel they do excellent work and was confident my car would be well taken care of. Dennis called me several times to let me know how the work was progressing and I had my car back a day earlier than planned. He called to let me know I could come pick up my car. He was also the person who gave me the bad news that Honda would not pay to replace the plastic protective film that had to be removed to deal with the paint in that area. Not happy about that and I chose not to replace it. Never owned a car with it before so I feel that it will be fine; if not it was my decision. Bought the car new at Honda North and have had the service work done at this facility and have always been pleased with all work done. Thanks for taking care of my car and to the great people you have working there. More

The customer service was great!Everything was explained in a precise and friendly way. I felt like my concerns for the car were heard and fixed. The price was exactly what I expected! in a precise and friendly way. I felt like my concerns for the car were heard and fixed. The price was exactly what I expected! More

As always, the staff at Honda North service were very professional and friendly - and performed all requested service very well... My only unfortunate experience was that upon agreeing to have additiona professional and friendly - and performed all requested service very well... My only unfortunate experience was that upon agreeing to have additional work done (brake pads) I was given an estimate of 1 - 1 1/2 extra hours (which was fine). However when I asked again at nearly 2 hours I was told it would be at least another hour - which really was not acceptable... Tim, to his credit, responded quickly and well, arranging a loaner (I by then had to meet certain other engagements) and also providing a discount on the bill (that I had not requested). So I will come back again, but this is unfortunately not the first time I had had this experience of being told one time only to hear it would be a lot longer (it had happened with other service reps, so am not sure this is their problem but rather getting clearer estimates from the mechanics). Thanks! Dan More

After a number of year of being a loyal customer and having a relationship with the same salesperson I visited the dealership to lease a new Pilot only to find out "my" salesman had moved. I was introdu having a relationship with the same salesperson I visited the dealership to lease a new Pilot only to find out "my" salesman had moved. I was introduced to Dominic who was very professional and made sure to take time to research the right vehicle, help us to get a great deal and made sure my car was ready the same day! Thanks to his excellent service I returned to lease another Pilot and have referred a number of my friends to Dominic as well. Honda North is a great dealership overall and they continue to treat us fairly. More

I would recommend your dealership based on excellent customer service and auto repair. Vic Gillespie is a very helpful, attentive Service Advisor. She kept me informed in a timely manner about the wor customer service and auto repair. Vic Gillespie is a very helpful, attentive Service Advisor. She kept me informed in a timely manner about the work needed on my car. She was well versed in the details of the repair work, and able to answer all my questions. More

Very good deals! Excellent Experience with all team and especially Dominic Rubino, Tom and Zach! Others excellent reasons .... They still continue taking care about your car after the deal/sale... the onli especially Dominic Rubino, Tom and Zach! Others excellent reasons .... They still continue taking care about your car after the deal/sale... the online "chat", the welcome, the free first oil change and control.... Women (especially)... can run over there! Be sure also to get a "trendy" but safe car (I have experienced the "security"!!)! More

Dominic was the best car salesman I've ever done business with. He was professional, polite, and extremely knowledgeable. If you're looking to buy a car, I would definitely recommend going to see Do business with. He was professional, polite, and extremely knowledgeable. If you're looking to buy a car, I would definitely recommend going to see Dominic at Honda North. He made us feel comfortable and never pressured us in any way. He was a pleasure to do business with. More

Dominic was thorough when describing my options for a new civic lease. He did not rush me or try to get me into a lease payment that I wasn't comfortable with. I gave Dominic an excellent rating because of civic lease. He did not rush me or try to get me into a lease payment that I wasn't comfortable with. I gave Dominic an excellent rating because of his fantastic customer service skills; friendliness, patience, thorough explanations and enthusiasm for his work. More