Honda North

We had made an appointment for 9 amand were told it would take about an hour and a half. It wasn't ready until after 4 pm. We spoke to the service person several times during the day and each time it was i take about an hour and a half. It wasn't ready until after 4 pm. We spoke to the service person several times during the day and each time it was indicated they took the walkins first and would be getting to the appointments soon. Why make an appointment then?? Don't get me wrong - we love Honda North and have had wonderful experiences so far but please be honest as to how long something will take! It was the weekend before Christmas and like everyone else had many things to do that day including getting ready to attend an event that night - had we known it would take all day we would have been able to plan accordingly. Thank you! More

We had ongoing problems with our 2013 Honda Accord radio/CD system. Mike was proactive in resolving the problem and made sure we were completely satisfied. So far we are. Thank you Mike, and thank you radio/CD system. Mike was proactive in resolving the problem and made sure we were completely satisfied. So far we are. Thank you Mike, and thank you Honda service staff!! More

Honda north service department is very professional and knowledgeable. Getting my 06 odyssey ready for a long road trip; Dennis and the service techs helped me maximize safety and performance. knowledgeable. Getting my 06 odyssey ready for a long road trip; Dennis and the service techs helped me maximize safety and performance. More

I am a repeat Honda North buyer, and this time I was trading in a Civic with 11 years and 115K miles. I received a good value on the trade in, and I knew which car I likely wanted to buy. One test drive trading in a Civic with 11 years and 115K miles. I received a good value on the trade in, and I knew which car I likely wanted to buy. One test drive, and we were ready to buy. The whole process was fun, working with Peter Andersen as our sales rep. He's a natural teacher, and really wanted to be sure he answered ALL my questions about the car, before AND after the sale. He wouldn't let me drive off the lot til I knew what every item on the dashboard was for. I've been driving the car a week now, with no hesitation or difficulty with the usual tasks. Thanks, Peter! More

Made a 9am appointment. Waited over 10 minutes before anyone helped me. Did not recieve a word about my car until almost 10:30. At that point I was informed it would be at least another hour for the wor anyone helped me. Did not recieve a word about my car until almost 10:30. At that point I was informed it would be at least another hour for the work to get done. Why was the problem not diagnosed within a half hour of my visit? The problem I had was a cracked dipstick. The only place I've ever had my oil changed was Homda North. How did it get cracked? I've never touched it in the 5 years I've owned the car (bought new at Honda North). At the end of the day, I had to pay 2 hours labor for them to get the dipstick out (it was stuck). They gave me the part for free, but I can't believe I sat there for almost 90 minutes to find out they needed more time (and then had to pay for that time). More

I have given these ratings because I had such a positive experience on my first service visit for my CRV that I bought in July. Kyle was very helpful, polite,and patient in answering all of my questions. I experience on my first service visit for my CRV that I bought in July. Kyle was very helpful, polite,and patient in answering all of my questions. I did not understand how the mileage approximator worked and I could not figure out why the numbers fluctuated so much. Kyle explained it three times to me, until I finally understood how it worked. Jeannette tried to help program my cell phone with my bluetooth so that I would not have to accept it every time I entered the vehicle. The problem turned out to be with my phone, and not the bluetooth. She carefully explained the details of the situation for me and also told me what phones worked well with the system. Honda North should be proud of the customer service provided by these two employees. More

Susan came out to my car, realized I couldn't walk well, therefore brought me right in and helped me then and there. I went and waited and when my car was done, she came in with the paperwork and the well, therefore brought me right in and helped me then and there. I went and waited and when my car was done, she came in with the paperwork and then offered to go to the receptionist and pay my bill so I wouldn't have to walk that far.... Your staff is exceptional and I would recommend you highly. Thank you for a great experience. More

Lots of repairs done in very timely manner. Great communication had recal and service bulletin completed as we'll as timing belt and major service communication had recal and service bulletin completed as we'll as timing belt and major service More

I found Dave Moran to be very knowledgeable and helpful throughout the sales process. He had more than one suggestion to help me secure financing on a schedule that worked well for me during a trying time throughout the sales process. He had more than one suggestion to help me secure financing on a schedule that worked well for me during a trying time. I feel the dealership as a whole went above and beyond. barbara More

Service department is always pleasant and helpful. The wait time was very short and the waiting area is pleasant. I have never used any other service department to service this vehicle wait time was very short and the waiting area is pleasant. I have never used any other service department to service this vehicle More