Honda Lancaster

I recently picked up a new 2023 Honda CRV EX-L from Honda Lancaster. I worked out the numbers on the new car and my trade-in upfront with great customer service from the General Manager (Angel Ascencio) and Lancaster. I worked out the numbers on the new car and my trade-in upfront with great customer service from the General Manager (Angel Ascencio) and salesperson (Leo Gak). I live in Northridge so it was important to get the majority of details resolved before making the one hour commute to Lancaster. Everything was delivered upon as promised and I am completely satisfied. Thanks Angel and Leo for making the entire process smooth from start to finish. More

I had a scheduled appointment with Leo Gak. I must say going into a dealership as a single gal I was dreading going into the dealership. I felt Leo and Jack were truly looking out for my best i I must say going into a dealership as a single gal I was dreading going into the dealership. I felt Leo and Jack were truly looking out for my best interest. Leo and Jack truly did a great job by working with me to get the payment I needed. . I want to thank Leo, Jack and finance manager Noe Ramos for making this experience a positive experience. More

No experience with sales but their service lane has a terrible process in place. I hate that this is the only dealer close enough for routine maintenance and warranty work. The staff seem nice enough but terrible process in place. I hate that this is the only dealer close enough for routine maintenance and warranty work. The staff seem nice enough but the efficiency is abysmal. My co-worker has also had a similar experience. When she arrived with a scheduled appointment she was told it would take 5 hours for an oil change. I think this completely unacceptable. I have a Toyota also and get it serviced at the dealer just down the street. They do things how it should be done. I likely wouldn’t buy a Honda from this dealer just because of they extremely bad service lane. More

Sept 15, 2021 I had appointment 9:15 (arrived before 9 am) for 1st oil change and service. 12:15 the service was completed. No one informed me my vehicle was completed. Appointments are meaningless, engin am) for 1st oil change and service. 12:15 the service was completed. No one informed me my vehicle was completed. Appointments are meaningless, engine oil was over serviced. I bought this vehicle new at this dealership and very likely will not return. More

I would like to compliment salesman Le’Mark D. Hollenshed for being so professional, respectful, kind, and helpful!! for being so professional, respectful, kind, and helpful!! More

Another bad experience with this dealer Attending a Recall for my Honda Insight last week, I dared to make an appointment again with this Dealer to maintenance for reasons of time since it i Attending a Recall for my Honda Insight last week, I dared to make an appointment again with this Dealer to maintenance for reasons of time since it is close to my house; I received the confirmation of my appointment on Tuesday 16-20 for Wednesday 17-20, my wife lost her morning work to take the vehicle to maintenance and when she arrived at the agreed time, this person Gabriela Hufragio attended her and told her that they did not give maintenance to the vehicle because they did not have the part of change. What happens to those people, what is the way to serve Honda customers, I can't believe it, and I don't know if it's my luck but again my vehicle is received by this same person who treated me so poorly on my previous visit. Hopefully someone responsible will read this comment and take action. More

NEW service experience Thank you for allowing me to express my opinion again. At this time I want to say that I went back to look for the service option for my vehicle in th Thank you for allowing me to express my opinion again. At this time I want to say that I went back to look for the service option for my vehicle in this dealer and was attended by Francisco Gomez, Honda service consultant and I want to share my excellent service experience with this person, I think he is very professional and I recommend it to him. More

Horrible "SERVICE" experience I bought a car in this Dealer a few months ago, and having completed the time for this first service revision, I made an appointment in advance on int I bought a car in this Dealer a few months ago, and having completed the time for this first service revision, I made an appointment in advance on internet. I arrived at my appointment 10 minutes before my stipulated time and I was not attended by the service agent that had been assigned to me in my previous reservation. I brought the car for its first oil change and general check, the "SERVICE" agent Gabriela Hufrag / R403, received and told me that I would have to wait two hours for this process, which I had to agree. 45 minutes had passed when I saw that someone took to the parking lot a car very similar to mine, after an hour I decided to get closer to see and in fact it was my car; Until that moment nobody had warned me that it was ready and until the "SERVICE" agent realized that I was next to the vehicle she told me that it was ready. This is my third Honda car and is the first buyer in this Dealer and I have never received such a bad "SERVICE", it is evident that there is a total ignorance of the value of time and customer satisfaction. In fact they just did the oil change and nothing else, I guess it was because it was the first revision, it was free. More

Great Customer Service! Stacia Delaney was very professional. However, I also perceived a genuine interest in helping me with my vehicle needs. I would definitely return to Stacia Delaney was very professional. However, I also perceived a genuine interest in helping me with my vehicle needs. I would definitely return to Lancaster Honda for my regular vehicle maintenance. Thank you again Stacia Delaney for a great overall experience. More

Flawless, and easy This was hands down the easiest car buying experience I’ve ever had. They were super competitive with pricing and made me really change my mind about This was hands down the easiest car buying experience I’ve ever had. They were super competitive with pricing and made me really change my mind about buying a car locally. When I bought new cars before i would drive far for the best pricing, but this dealer helped me more then i could ever ask for. Tony Crispin is the man to ask for! More