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Honda City Chicago
Chicago, IL
235 Reviews
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235 Reviews of Honda City Chicago
March 24, 2012
Thanks for the prompt apology. I wasnt expecting any follow-up. Management is welcome to contact me at yt851128@gmail.com or 18154191177. Again, thanks for caring. follow-up. Management is welcome to contact me at yt851128@gmail.com or 18154191177. Again, thanks for caring. More
by yt851128
Employees Worked With
Andy
March 22, 2012
I had a wonderful sales lady named marina . She was awesome I gave her 5 stars. She not only found the car I wanted but was willing to bring out to where I live. Another very important factor was she awesome I gave her 5 stars. She not only found the car I wanted but was willing to bring out to where I live. Another very important factor was she did not try and change the price like many other dealers do. I would highly recommend this car dealer but especially this sales person. More
by Madisongirl25
Employees Worked With
Marina arreguin
March 13, 2012
I felt the salesman was very accomodating as wells as very informative on the questions I had with regards to the difference of a hybrid vs. conventional, Accord vs. Civic and ultimately making me feel t very informative on the questions I had with regards to the difference of a hybrid vs. conventional, Accord vs. Civic and ultimately making me feel that I made a good decision with the CR-V. I didn't feel rushed although it was the end of the day (night actually) and so he took his time with all my questions. I felt he was very professional and friendly. I would definitely recommend him in fact I have already referred an associate at work to this particular dealer. I was particularly impressed by the General Manager who was also very accomodating to my questions and concerns about financing. This was a good decision, I would highly recommend this dealership to anyone, it was a good experience. thank you More
by HONDAEXP
Employees Worked With
JC PRATTS, TOMMY SIMPSON
March 01, 2012
JC was superp, he treated me with highest priority. That was very encouraging, especially with my less than perfect credit. JC was understanding of my situation and diligently persued a loan that will ulti was very encouraging, especially with my less than perfect credit. JC was understanding of my situation and diligently persued a loan that will ultimately help me repair my credit. I really appreciated the personal effort he put in to make a purchase happen, he made it quick and easy. Jesus greeted me upon entering the dealership, he was helpful and informative. More
by oamure
Employees Worked With
JC Prats and Jesus Jauregui
January 08, 2012
Excellent customer service. Pete was with us the entire time (even when we brought in two kids!). He made sure he kept the process moving along as he knew we didn't have a lot of time. The pricing was very time (even when we brought in two kids!). He made sure he kept the process moving along as he knew we didn't have a lot of time. The pricing was very competitive and he gave us a fair trade in amount for our Toyota. Best of all, he helped us really decide which features weren't even necessary, saving us money. Pete was a genuine, honest guy who I would recommend to anyone buying a car. More
by Jenniferbaird
Employees Worked With
Pete "Moose" Mattison
January 02, 2012
I found these guys through TrueCar - I live in MN, but these guys had a great price - Pete gave me a price over the phone and there were no surprises when I went to pick up the car. I would heartily recom these guys had a great price - Pete gave me a price over the phone and there were no surprises when I went to pick up the car. I would heartily recommend them for a new car purchase - do your homework - they are professional to deal with. More
by kurla70
Employees Worked With
Pete Moose Mattison
December 06, 2011
Everyone we dealt with at the dealership was very accommodating. No pressure to sell us things we did not want. All our questions were answered and our purchase and financing were completed in no t accommodating. No pressure to sell us things we did not want. All our questions were answered and our purchase and financing were completed in no time. More
by rmrizek
Employees Worked With
Anthony Mikus
September 30, 2011
Hello, I normally would not take the time to leave Hello, I normally would not take the time to leave this review, but I stumbled across this website while killing time at work,read a couple of anon Hello, I normally would not take the time to leave this review, but I stumbled across this website while killing time at work,read a couple of anonymous negative reviews, and I had such a great experiemce at Honda City, that I decided to leave them some positive feedback. Number one, one of the ladies that complained clearly went there with preconceived notion about car dealers(and understandably so), but she had no valid complaints against Honda City at all. If she was that unhappy why did she buy the car? I'll tell you why. She got the best price. I feel very comfortable making that statement because I traveled 125 miles each way to buy my Odyssey and Accord there, because they made the best deal and gave me a very fair trade-in value for my two trades. The other person that complained used the words "bait and switch" several times in her complaint, but described no such thing. If you have any clue about whats going on in the world, you know that these guys aren't getting their regular supply of cars, and the demand for that new Odyssey is high. I know this because I wanted a specific EXL Odyssey with the DVD package, and there were literally only 3 available in 5 states. Still, they went and got the vehicle for me, and gave me the same outstanding price.. I would be careful using harsh and borderline libelous words like bait and switch. The internet is written in ink, not pencil, and you cannot legally tell lies on a site like this, especially without having the courage to put your name to it. That makes you either a coward, a liar, or both in my opinion. Anyway, my experience at Honda City was really great. Matt Milla, the General Manager spoke to me initially, and took care of the pricing and made me feel very comfortable. The next day Chad, the guy who handles getting cars from other dealerships called me and said that i could pick up the Odyssey on Saturday at 9:00 a.m., which I did. The sales guy Pete(his nickname is Moose, although I couldn't figure out why) showed us all of the features on the Odyssey, we did our paperwork, and we were on our way home by 10:30. I was so satisfied that I purchased an Accord LX for my daughter less than a month later. I would suggest going right to Matt the GM or Chad or Pete the other managers. They also knew all about finance so there was no up and down and running back and forth. Highest possibe reccomendation. More
by Pick6
Employees Worked With
Matt Milla, Pete "Moose" Mattison, Chad Grivetti
September 20, 2011
It is the ABSOLUTELY WORST dealership I have EVER SEEN. I took my wife's car to get the camber adjusted. The service adviser Juan Aviles "interrogated" me why I visited there and on what ground I think my ca took my wife's car to get the camber adjusted. The service adviser Juan Aviles "interrogated" me why I visited there and on what ground I think my car need camber adjustment. Well, even he was not nice but at least he asked thoroughly, right? I presented their coupon and sign the paperwork. One hour later, he came back and asked me to make payment. Once I paid $80 by credit card he gave me the alignment report clearly showing the camber NEVER BEEN ADJUSTED!!! I immediately complained to his service manager and 2 weeks later someone claim to be the service manager "Ali" called me upon my complaint. "Ali" said it was Juan's fault that he didn't inform me that they cannot adjust camber but he refused to take any action to reimburse my loss. Even more, "Ali" said "it is not making any business sense by telling customer that there are things THEY CANNOT DO" before they charge it. JUST STAY AWAY this dealership, they are not afraid of Best Business Bureau, City of Chicago nor your credit card company. Because they just don't reply any of investigation from any of those. Learn some from my lesson, IF YOU GO THERE YOU WILL BE THE NEXT VICTIM. I am looking for lawyer taking class action against these outrageous scams, if you know someone are doing it or you are interested in doing it, please reply my comment. I have documented all the evidence and if you want to take your chance with this dealer, I advise you do the same. More
by kobemib
Employees Worked With
Juan Aviles and Aamer Ali
September 10, 2011
BAIT AND SWITCH! I priced a new Odyssey through amex/zag and this dealership came up with the lowest price. The other two dealerships emailed me almost immediately but I did not receive the initial email f and this dealership came up with the lowest price. The other two dealerships emailed me almost immediately but I did not receive the initial email from Jackie until a few days later. Nonetheless, she confirmed that they would honor that price and was very patient with my back and forth questions. She said they only had one in stock but since it was not in my preferred color she said they had one coming in in the color I wanted and that if I wanted that car I should come in and put down a $500 deposit since most of the odysseys were being pre-sold. She said they would honor the zag price even though the car wasn't in stock, which I thought was great since zag only guarantees the price if the vehicle is in stock. This is where the fun and games begin. In the meantime I called a few other dealers to see if they would match the price from Honda City on a car that was actually in stock and I did get a pretty good quote on my second choice color from another dealer - it was $400 more than Honda City's but Honda City quoted much higher prices on the options I wanted so it worked out to be almost the same (beware this little trick). The sales person at that dealer told me that the quote Honda City gave me was very low and that what they would do is tell me to come in and put down a deposit on a car that I would be waiting for forever or try to sell me a different car that they actually had in stock. He looked in the system and said he didn't see the car I wanted in stock or in production in the system for Honda City but that it was possible it was on order but not produced yet in which case he couldn't see it. OK, that concerned me a little bit because they HAD asked me to come in and put down a deposit on a car that wasn't in stock, but Jackie seemed pretty honest and hey, this guy's a salesperson too who wants to sell me a car sitting in his lot so I'll take that with a grain of salt. So I drove down to Honda City and met with Pete, who immediately tried to sell me a car he had in stock in the color I wanted but a different trim level than what I wanted. No, thanks, that's not what I wanted. OK, well, maybe I would want a different trim level of the odyssey which is coming in soon. No, thanks, that's not what I want. So then he starts talking about putting down a deposit on the car I want but it hasn't been built yet so he can't tell me when it will come in. I ask to see evidence that the car actually is on order and he tells me he'll be back. So eventually he does come back with a paper that shows they do have the car on order - but it's a 2012 so that's going to be a different price. But Jackie had told me they would honor the zag price on the car I wanted?? At this point I am mentally done with this transaction because I figure I am about to get scammed one way or another. He says they will honor the zag price but there's no point in my putting down a deposit today because he can't sell me the car until he has a VIN number and unless I come in and pay in full up front once he has a vin number for the car they could sell the car to someone else anyway if they were to offer him msrp for the car. I have no doubt that they would offer to sell me the car at the zag price that is in effect on the 2012's when it's available which will likely be much higher than what they quoted me on the 2011. But I will never know because I will not be back and will actually warn others (like you) to STAY AWAY from this place. Honda should not allow this dealer to carry it's name because it really tarnishes their image. What did I do? Went home, emailed a bunch of dealers in the area, and ended up with the exact car I wanted for $500 more in the brand new 2012 version from Honda of Lisle with no haggling, no BS, no games - well worth a little extra money as far as I'm concerned. More
by 2011hondabuyer
Employees Worked With
Jackie, Pete Mattison
