Holmes Honda

Sales "Professional" Not "Professional" at all This was without a doubt one of my worst buying experiences ever. Had I gotten a different sales "professional", I'm sure it would have been a much be This was without a doubt one of my worst buying experiences ever. Had I gotten a different sales "professional", I'm sure it would have been a much better outcome. In my opinion, a "professional" does not touch his customers. He does not make remarks that could be taken in a negative way and he does not try to demean you and make you look as though you have no idea of what is going on. I did not want a vehicle with leather seats for my own personal reasons. I sat in a vehicle with leather interior because it was the only ones of that model that they had according to Ronnie Adams. He sat on the passenger side and rubbed the arm of my leather jacket and said you don't like leather seats but you like leather jackets. Then he proceeded to ask me if I didn't like the leather seats because I wear shorts and skirts. I said yes I don't like having to cover the seats and then I got out of the vehicle because at this point I was feeling very uncomfortable. When he was giving me his "good" deal on the vehicle and my trade, I was totally set back by his lack of respect of me and in thinking that I would not know any better than to accept what he was trying to present to me. My vehicle is not by any means ragged out, yet he was offering me the trade price of a vehicle that would not be considered as even in good condition. I can understand that they can only allow so much on a new vehicle but his offer was in no way appealing or even decent enough to be considered and the way he talked to me was humiliating. I told him I was going to be shopping other dealerships as well and he proceeded to talk down the vehicles that I had planned to look at. I told him they were not the only dealership out there and I would be looking elsewhere. I had to ask him to get my keys 3 times before he got them for me. I will not be going back to this dealership. I did receive a call from customer service asking about my experience there and I told her about it. She had the General Sales Manager to call me and I explained to him that this was in no way a pleasant experience. Also, I'm wondering why the other reviews that were less than favorable are no longer on the site. I know personally of one review that was apparently removed. These reviews will be posted in other places. People read the reviews for a reason and they want to see the bad as well as the good. More

Great Service, Knowledgeable Employees who I purchased my 2016 Honda Civic last year and have loved it! I had the best salesman, Ronnie Adams, whom was very professional and knowledgeable of th I purchased my 2016 Honda Civic last year and have loved it! I had the best salesman, Ronnie Adams, whom was very professional and knowledgeable of the Honda models and features. After purchasing my car, Ronnie checked in on me from time to time to make sure I was still enjoying my vehicle as well as further discussions of making a purchase for another vehicle for my fiance. Unfortunately, I recently was involved in a car accident in my Civic and Ronnie even took time out of his day to make sure I was ok and offer any help he could during my situation. That is absolutely what you call 100% customer satisfaction. Holmes is filled with many great people and I continuously send people to Ronnie and the dealership for all their vehicle purchase and service needs. More

Beyond Excellent!!! I was referred to Salesman John Young by a good friend of mine. I contacted Mr. Young by telephone. It was just ten minutes before closing on a Frid I was referred to Salesman John Young by a good friend of mine. I contacted Mr. Young by telephone. It was just ten minutes before closing on a Friday and Mr. Young told me to come and see him anyway. Upon my arrival, he greeted me as if he had already known me. The business itself was fabulous. Mr. Young listened to my wants and needs and took my information to get the process started. Although, it was near closing time, Mr. Young still took care of me and build that rapport. He was extremely knowledgable of the product I was particularly interested in. I was able to take the vehicle home for the weekend and fell in love with it. By Monday before close of business, I left with my new Honda Accord Sport. Mr. Young and the financial team were very professional with me and I truly thank them for making me feel like a real customer and not just trying to sale. More

Excellent Experiance! I absolutely LOVED working with John Young and all of the other employees at Holmes Honda. John was personable but professional, and helpful but not p I absolutely LOVED working with John Young and all of the other employees at Holmes Honda. John was personable but professional, and helpful but not pushy. I felt like he truly had my best interest in getting me a dependable car that I liked and he worked hard with me to get a payment I could afford. I would reccomend him and Holmes Honda to anyone! More

Great experience Karen Barnes was my sales person..she is such a great person..good personality...I got a good deal on my HRV..red at that..I was treated right.....tol Karen Barnes was my sales person..she is such a great person..good personality...I got a good deal on my HRV..red at that..I was treated right.....told them up front what kind of note I needed and I got it!! Karen was very thorough with the few cars I drove..pointed out everything before we left the parking spot..I love my Honda and I would refer my friends to visit Homes Honda!!! I love my RED HRV!!! More

Trade In Trading in my car at Holmes Honda was a great experience! AJ Miller helped me out so much, breaking everything down in detail. He had answers to ALL o Trading in my car at Holmes Honda was a great experience! AJ Miller helped me out so much, breaking everything down in detail. He had answers to ALL of my questions. Made me feel comfortable throughout the process and has even checked in with me after to be sure I'm still happy! He was extremely helpful. Ali, the lady who handles the insurance, also made things so easy on me. Christopher handled the finance part nicely, I am just thankful for Holmes Honda and all of the customer service they provided me. AJ is very thorough, I would highly suggest going to him for all of your car questions and concerns! More

All around great! Everyone was so super friendly. We drove from out of town, where we have a Honda dealership because Holmes had a much better deal on the car that we w Everyone was so super friendly. We drove from out of town, where we have a Honda dealership because Holmes had a much better deal on the car that we wanted. Their service was excellent. I couldn't be happier. More

Looking for a good used Car. I went in loooking for a 2007 Acura. Jason Porterfield told me there was too many miles on it. i said okay, so he said hey Kim come check this car out I went in loooking for a 2007 Acura. Jason Porterfield told me there was too many miles on it. i said okay, so he said hey Kim come check this car out and it was a 2014 Civic with 38,000 miles on it, it was perfect and i love my new car. More

Greatest experience I just leased a 2016 Honda Fit from Holmes Honda in Shreveport,LA I have never meet such a wonderful, helpful group of sales people. I just leased a 2016 Honda Fit from Holmes Honda in Shreveport,LA I have never meet such a wonderful, helpful group of sales people. More

Great car buying experience My wife and I were in the market for new cars . I always knew Hondas were a great product . So, I started out searching . My first encounter came with My wife and I were in the market for new cars . I always knew Hondas were a great product . So, I started out searching . My first encounter came with Page McKinney, their Custumer Relations Manager. (Who contacted me back right away.) She then referred me to a very professional but yet friendly and personal saleswoman by the name of Karen Barnes. Can't say enough about her professionalism. She introduced us to the manager Mr. Kane who was also very upbeat and professional. They listened as we hammered out our wants and needs. Holmes was fair with our trades. The buying experience was smooth and we were able to laugh and cut up along the way. I would highly recommend seeing Ms. Karen Barnes for your car needs. Thanks y'all ! More