Hollywood Kia - Service Center

Staff were polite and respectful. Wait was a bit but manageable I will be coming back for the recommendations giving by the advisor and mechanic. Wait was a bit but manageable I will be coming back for the recommendations giving by the advisor and mechanic. More

I am disappointed because I feel I was overcharged for a simple tune up. Very disappointed They charged me $1,200 simple tune up. Very disappointed They charged me $1,200 More

The service department is awesome at all that they do and Tom in sales is Great!! Tom in sales is Great!! More

This is my third trip to the dealership because my car has problem, after it for for 45 minutes or more and then turn it off, it won’t start again. I wait about 15 minutes then the car starts fine. . has problem, after it for for 45 minutes or more and then turn it off, it won’t start again. I wait about 15 minutes then the car starts fine. . More

Long wait with an appointment KIA is preferred dealership because of my purchase and auto care because of my purchase and auto care More

Great attention and fast service Uber was helpful and prices were cost effective Thank you prices were cost effective Thank you More

The sales people are good I dealt with Tom and their service department are Excellent!! service department are Excellent!! More

I honestly just don't like the customer service. It's unorganized and the Kia employees from the service center. Can be unwelcoming and lack urgency in helping certain customers. I notice when certa It's unorganized and the Kia employees from the service center. Can be unwelcoming and lack urgency in helping certain customers. I notice when certain people walk in. Certain people get picked as if who is going to be the one to help them. I'm not going to get into that today. My visit is always mediocre and I try not to have to much work for my car do to the fact of certain workers work ethic. For months I've been telling them the brain needs to be reset in my car from them doing the oil. Do they do it! NEVER! I went to get my battery replaced. I walked in, no one ever greats you. You stand by the door until somebody acknowledges you. That's if they do! So I decided to stand behind the gentleman who Yitzhakc Ramirez was helping. The gentleman walked off and now I'm waiting for him to acknowledge me with a hello! How may I help you today He continues to stare down at his computer. So, I decided to approach him. He helped me with what I needed assistance with. He was efficient and prompt I'll give him that! However usually after you drop off your car. The clerk usually ask you if you need a Uber. He didn't ask me and I had to ask him. Then he sends me a video of my car update. With a mechanic who is speaking Spanish. Which I don't speak.I had to get someone to translate it for me. Which I'm sure is a minor hiccup. However that should be known especially the fact I had to get that translated. The mechanic said I needed a new air filter when in the video I see two filters. On the final report Mr. Ramirez said that there were More

It took a full 3 days to diagnose the car, after asking multiple times. After taking the car I found out that they misdiagnosed the car. It was a loose connection and that is why the car wasn't starting. K multiple times. After taking the car I found out that they misdiagnosed the car. It was a loose connection and that is why the car wasn't starting. Kia of Hollywood wanted to charge me over $2,000 to replace 2 items which dis not need replacements. Kia charged me over $300 just to diagnose the problem. It was fixed in 15 minutes for $100 by another mechanic. I have video if you would like me to send it. Thank you, Iris More

Waiting 3 hours for an oil change it's unsane. . 0 customer service, 3 hours for an oil change.. . 0 customer service, 3 hours for an oil change.. More