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Hoffman Nissan

Canton, CT

4.8
495 Reviews

46 Albany Turnpike

Canton, CT

06019

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495 Reviews of Hoffman Nissan

July 11, 2016

Unacceptable I brought my car in for regular maintenance service and nothing was performed. I was lied to by one of the service managers. I feel taken advantage of More

by Anonymous
Recommend Dealer
No
Employees Worked With
David Cyr
Aug 02, 2016 -

Hoffman Nissan responded

Hello Anonymous, Thank you for choosing Hoffman Nissan and sharing your feedback on your recent experience. Our service team is dedicated to ensuring your every visit is excellent. We cannot determine who you are by your DealerRater screen name, and we would like the opportunity to speak with you. When it is convenient for would you please give us a call at (860) 658-3349? We look forward to hearing from you soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 08, 2016

David Cyr provided excellent Service David went out of his way. He provided excellent customer service and kept me informed of the status of my vehicle. I will request to David again on More

by IRENE.MUENCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Cyr
Oct 20, 2016 -

Hoffman Nissan responded

Hi IRENE.MUENCH, Thank you for trusting Hoffman Nissan for your vehicle service needs. We are happy to hear that David and the team provided you with excellent customer service and kept you updated every step of the way. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 08, 2016

Efficiency at its best Very professional time was taken to explain all the details . Service was quick car was washed a pleasant surprise. I highly recommend the service a More

by englimey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Derench
Oct 20, 2016 -

Hoffman Nissan responded

Hello englimey, Thank you for trusting Hoffman Nissan with your vehicle service needs. We are pleased to hear that our team was professional and explained all the details. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 06, 2016

Awesome emoloyees My second time with Hoffman service. So helpful, friendly, and responsive. And thanks for the loaner car. Nice job! I'll buy my next car at hoffman. More

by PAULFERRERI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Derench, David Cyr, Rocky Subramani
Oct 20, 2016 -

Hoffman Nissan responded

Hello PAULFERRERI, Thank you for trusting Hoffman Nissan with your vehicle service needs. We are pleased to hear that our service team was friendly, helpful and responsive to your needs, and that you enjoyed our loaner vehicle. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 04, 2016

CUSTOMER SERVICE Recalls are always worrisome, but the customer service here is fantastic, prompt, very little wait time, and pleasant!!! More

by Chazzy
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Derench, David Cyr, Rocky Subramani
Oct 20, 2016 -

Hoffman Nissan responded

Hello Chazzy, Thank you for trusting Hoffman Nissan with your vehicle service needs. We are pleased to hear that our team was able to address the recall on your vehicle in a prompt and pleasant manner in order to get you back out on the road again as soon as possible. We appreciate you and look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 30, 2016

Price change I had been watching a used car on internet and had asked to be informed of price drops. I was$ informed the was dropped to $21000.I called set up a ap More

by Dennis A Reynolds
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wendy, Kevin Rurka
Jul 14, 2016 -

Hoffman Nissan responded

Hello Dennis, Thank you for choosing Hoffman Nissan and sharing your feedback about your most recent experience. We truly apologize for the frustration you experienced. I have been informed by our Nissan sales team that you made an appointment with Wendy on Tuesday for 2pm to look at the Genesis. After you missed your appointment you left a message with our brand specialist Kevin expressing your dissatisfaction with the pricing. Kevin left you a voicemail to discuss your concerns as we always honor the original price that was presented to you. When you have a moment would you please return Kevin’s call at (860) 658-3334? We look forward to speaking with you soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 28, 2016

I am a repeat customer . Paul is always professional and and treats his customers in a polite professional manner. He also respects the fact that people have budgets to work More

by CPJOHNS100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Coates, Paul Moxam
Oct 19, 2016 -

Hoffman Nissan responded

Hello CPJOHNS100, Thank you for choosing Hoffman Nissan. We are pleased to hear that Paul and the sales team were able to match you with a vehicle that suits all your needs and was within your price range. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Nissan is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 24, 2016

Dependable The service is quick and efficient. All of the employees are friendly, accommodating and helpful. We have leased seven vehicles through Hoffman Nissa More

by DouglasFamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Coates, Paul Moxam, Justin Derench
Oct 19, 2016 -

Hoffman Nissan responded

Hi DouglasFamily, Thank you for choosing Hoffman Nissan for your recent purchase. We are pleased to hear that you have leased 7 vehicles with us and that we have been accommodating and helpful every time. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Nissan is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 24, 2016

One of the better Nissan service centers out there I've had my 2008 Nissan Sentra serviced at 4 Nissan service centers (Balise Nissan in RI, Central Ave Nissan in NY and Harte Nissan and Hoffman Nissan More

by ALEXA.TZANOVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Derench, David Cyr
Oct 19, 2016 -

Hoffman Nissan responded

Hello ALEXA.TZANOVA, Thank you for choosing Hoffman Nissan for your vehicle service needs. Our team is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 23, 2016

Motor Fan Malfunction The motor fan for our Hybrid Nissan Altima was malfunctioning. The Hoffman team was able to get us an appointment in a reasonable time frame and make More

by ERIKALNAIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Derench
Oct 19, 2016 -

Hoffman Nissan responded

Hi ERIKALNAIR, Thank you for trusting Hoffman Nissan with your vehicle service needs. We are happy to hear that our team was able to address the motor fan malfunction in your Hybrid Altima in a timely manner and for the price quoted to you. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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