Hoffman Honda

My visit was for a recall. I was expecting to be there a minimum of 3 hrs based on the conversation that I had when scheduling the appointment because I was scheduling it for a Saturday. Instead I was there minimum of 3 hrs based on the conversation that I had when scheduling the appointment because I was scheduling it for a Saturday. Instead I was there for only an hour and a half which was a very pleasant surprise. More

I always ask for Rocky when I need to bring my Honda in for service. As usual, he has given me excellent customer service. He is always punctual, pleasant and fair. for service. As usual, he has given me excellent customer service. He is always punctual, pleasant and fair. More

I was immediately greeted when I drove into the garage for service and I was waited on very quickly. Everyone was very friendly and professional. Juan Olivo, my service rep, was also very helpful, frie for service and I was waited on very quickly. Everyone was very friendly and professional. Juan Olivo, my service rep, was also very helpful, friendly and professional. He kept me apprised of the timing for completion of service and he answered all of my questions at the end of service. I would definitely recommend Hoffman Honda service. Sincerely, Donna Gesualdi Honda CRV More

Hello Dwight, Great to hear from you. My service Hello Dwight, Great to hear from you. My service experience was good your new guy is very pleasent and I enjoyed working with him. I feel he is a Hello Dwight, Great to hear from you. My service experience was good your new guy is very pleasent and I enjoyed working with him. I feel he is a great assett to the company as his personality is great. Thank you for reaching out to me. Sincerely Harlene More

Always friendly and honest, I trust Rocky to always be truthful and fair with me. Wouldn't willingly go anywhere but Hoffman! Thanks for the service. (Also, I really wish it wasn't necessary to write the truthful and fair with me. Wouldn't willingly go anywhere but Hoffman! Thanks for the service. (Also, I really wish it wasn't necessary to write the narrative piece to these reviews to have the review accepted. You might want to consider making it optional.) More

Rocky took excellent care of my service needs. Excellent Rocky took excellent care of my service needs. Excellent customer service! I appreciate the consistent service and quality at this dealership. I Rocky took excellent care of my service needs. Excellent customer service! I appreciate the consistent service and quality at this dealership. I will continue to return. More

Always take care of problem/service I have. Everyone is very courteous and helpful. Rocky sees that I'm in and out with minimum wait time. This is the 3rd or 4th car I've purchased at Hoffmans. I would very courteous and helpful. Rocky sees that I'm in and out with minimum wait time. This is the 3rd or 4th car I've purchased at Hoffmans. I would not be going back if it wasn't for the service. More

Everything was great. The place was clean.The staff was very friendly and helpful. I did not have appointment but they took me right in. My car was done right on time. I have always had great sevice at very friendly and helpful. I did not have appointment but they took me right in. My car was done right on time. I have always had great sevice at Hoffman in Avon, CT. More

I went in with an issue of a noise which turned out to be a heat shield. I did not want to replace them because it was too expensive and the similar labor would have to be completed to replace catalytic con a heat shield. I did not want to replace them because it was too expensive and the similar labor would have to be completed to replace catalytic converter. I liked the Know Your Vehicle pamphlet given to me after the visit but wish someone spoke to me about the timing belt change during the visit. It is difficult for me to be able to leave the car for an extended period of time and I probably would've had that done instead. Now i have to find a good time to have the car worked on again. ADDENDUM: Hoffman Honda called me Feb 21 to explain that the timing belt change was not needed since it was done at 76000 miles. The service center manager said that he could make accommodations for giving me alternative transportation to have something else worked on. I liked the follow up call. I also change my customer service rating to 5 because of the extra effort from the Hoffman Honda. More

Excellent service , I was absolutely overwhelmed . Attention to detail beyond belief. I have been driving Hondas since 1990 , and have dealt with many different dealers. Your dealership was so impre Attention to detail beyond belief. I have been driving Hondas since 1990 , and have dealt with many different dealers. Your dealership was so impressive with the level of service I received , while I was there I ordered a brand new Accord 2014 Coupe six speed manual , I currently drive a 2012 Accord Coupe six speed manual , I was getting ready to "Jump Ship" because of the lack of concern ALL of the other dealerships displayed toward me . Your dealership so far has encouraged me to stay with Honda . I can't thank you enough for the wonderful treatment and caring attitude that all your employees exhibited towards me , I felt like I had finally arrived. Sincerely Wayne A. Parent 92 Balance Rock Road Seymour Ct 06483 203-910-8454 wparent@att.net More