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Hoffman Honda

Canton, CT

4.8
1,777 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,777 reviews

July 01, 2015

timing belt I was brought home and picked up by wonderful drivers from Hoffman.It was a 5 hr.task to replace the timing belt and I got my car back at the promised More

by SHAYTRAVERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Dery, Daniel Covalli
Jul 06, 2015 -

Hoffman Honda responded

Hello SHAYTRAVERS, Thank you for taking the time to share your feedback about a recent visit with us at Hoffman Honda. We appreciate you letting us know about the service you received from our drivers as well as our service team! It is our pleasure to ensure your vehicle is running safely so you can drive without worries as you pick up your grandchildren. Thank you for choosing Hoffman! Enjoy, and we look forward to seeing you the next time your vehicle requires maintenance. Kind regards, Susan Lane, Manager of Corporate Operations, Hoffman Auto Group. Driven by Trust.

July 01, 2015

Late arrival I dropped my car off on 6/24 at 4:00 pm for a scheduled detail service on 6/25. I was taken aback by the reception I recieved. The man seemed annoyed More

by SINISGALLIL
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't have a name
Aug 04, 2015 -

Hoffman Honda responded

Hello Laura, We sincerely apologize for your recent experience with our service department. It is always our goal to provide the highest level of customer service during every visit to our Hoffman dealerships. We value your time and know how challenging it can be making appointments around busy schedules and we apologize that you did not receive the warm welcome we all expect. The customer service you experienced is not the standard we uphold at our Honda store and this issue has been addressed internally so that it does not happen again. Thank you for sharing your feedback with us as it allows us to both resolve any concerns with you directly as well as continually improve our processes. Our Service Manager, Dwight Derry, would be happy to speak with you if you have further questions. He can be reached at (860) 651-3501. Your experience is extremely important to us at Hoffman and we look forward to providing an exceptional service experience during your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 01, 2015

Quality Service and Excellent Communication Anthony did an excellent job of managing brake repairs on my CRV; he is knowledgeable and very friendly. Also, the facility itself is impressive and c More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Jul 06, 2015 -

Hoffman Honda responded

Hello Dave, Thank you for choosing Hoffman Honda! We appreciate your feedback and are happy your CR-V is safely back on the road! We look forward to seeing you again. Enjoy our customer lounge area while you wait and even have a cup of coffee to give you a kick start to the day. Kind regards, Susan Lane, Manager of Corporate Operations, Hoffman Auto Group. Driven by Trust.

July 01, 2015

Service Professional FYI: You are very fortunate to have Melissa Colello on your service staff. She was very efficient, fast, informative and friendly! Kudos! More

by RSG44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 06, 2015 -

Hoffman Honda responded

Hi RSG44, Thank you for choosing Hoffman Honda and the nice shout out to Melissa! We agree with you that we are fortunate to have her on our team. Have a great day and we will see you again. Kind regards, Susan Lane, Manager of Corporate Operations, Hoffman Auto Group. Driven by Trust.

July 01, 2015

Ridgeline service Scheduling was easy and I received reminders confirming the visit; finished service within estimated time........car washed! Everyone was curteous and More

by JED.CONLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 06, 2015 -

Hoffman Honda responded

Hello JED.CONLEY, Thanks for choosing Hoffman Honda and sharing your thoughts about your recent visit. We are pleased to read that you are satisfied with the process (as well as the coffee). We look forward to seeing you again the next time your vehicle requires maintenance. Kind regards, Susan Lane, Manager of Corporate Operations, Hoffman Auto Group. Driven by Trust.

June 30, 2015

Treated with Respect The car buying experience can be difficult for a single woman. David Biolo treated me with respect and worked with me to get the best deal on my brand More

by hrvgal
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ezedine, David Biolo, Sam Kelly
Jul 01, 2015 -

Hoffman Honda responded

Hello hrvgal, Thank you for choosing Hoffman Honda for you recent purchase. We are dedicated to ensuring you have an exceptional visit and are always treated with respect. Thank you for your feedback on our sales consultant David. We trust you are enjoying your new HR-V and look forward to seeing you at your next maintenance! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 30, 2015

Bought new Accord This was the best car buying experience to date. Joe Tramuta and his team were personable and knowledgeable. He really listened to my preferences (i.e More

by lisahd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Tramuta
Jul 01, 2015 -

Hoffman Honda responded

Hi lisahd, Thank you for continuing to choose Hoffman Honda for your vehicle purchases. We appreciate you trusting the knowledge and commitment of our sales consultant Joe to ensure you are in the right vehicle. We value what our customers have to say and are pleased you continue to give us your trust when it comes to such a major purchase. Thank you for sharing your story! We look forward to seeing you when you vehicle needs service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 26, 2015

bought an accord Brian Singer and Joe Tramuta were exceptional! John Gallagher at UHart recommended I buy from Hoffman. I live in Long Island, New York but bought the More

by My8thHonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Singer, Joe Tramuta
Jun 26, 2015 -

Hoffman Honda responded

Hello My8thHonda, Thank you for choosing Hoffman Honda for the purchase of your new Accord. We are thrilled to read that you received tremendous service from Brian and Joe. They are a great team that is dedicated to ensuring you have a excellent experience. Thank you for making the trip from long island, we trust you are enjoying your new vehicle. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 26, 2015

Welcoming Very welcoming and all the staff there is down to earth and know what they are doing in the car business. Especially joe and Brian who I dealt with. T More

by Rc2234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Singer, Joe Tramuta
Jun 26, 2015 -

Hoffman Honda responded

Hi Rc2234, Thank you for choosing Hoffman Honda for your recent purchase. We are pleased you had a welcoming experience with Joe and Brian. Our Honda team is dedicated to ensuring you have an exceptional experience at every visit. We trust you are enjoying your new vehicle and look forward to seeing you soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 26, 2015

Brian Singer Is Awesome !!!! Hoffman Honda was Great !! I drove quite bit farther than necessary to buy my Honda and actually bought the Honda Specifically because of the Gre More

by Corvettefan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Singer, David Ezedine, Jeff Berselli
Jun 26, 2015 -

Hoffman Honda responded

Hi Corvettefan, Thank you for choosing Hoffman Honda for your recent purchase. We are thrilled that you had a five star experience with us. Thank you for your feedback on Brian and Jeff, We are dedicated to ensuring you have an exceptional experience. We trust you are loving your new vehicle. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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