Hoffman Honda

Hoffman Honda made right on Executive Honda's mess up Last year I took my car in to Executive Honda in Meriden to get my air conditioner fixed. They looked it over, said they fixed the problem and charged Last year I took my car in to Executive Honda in Meriden to get my air conditioner fixed. They looked it over, said they fixed the problem and charged me over $300.00. On the way home it stopped working so I drove it right back and was told it would cost about another $900.00 and they would not apply the $300.00 toward it. I would have chosen another option for the repair had I known the procedure they did might not fix the problem. They would not budge on their decision. So I basically paid $300.00 for nothing...rip off! I recently brought the car in to Hoffman in Avon and they fixed the problem and charged much less than the Executive quote. I worked with Carlos, who was so professional and eager to make it right. The entire staff was so helpful and everyone went out of their way to make me a satisfied customer.The service technician even came out to fully explain what they needed to do. I will always go back to Hoffman's for my repairs. I now have a fully operational AC unit and I am a happy customer! More

Air Bags Replacement Excellent service! It took an hour and ten minutes to get the airbag replacement. Staff was friendly. This was my first time going there for service Excellent service! It took an hour and ten minutes to get the airbag replacement. Staff was friendly. This was my first time going there for service. I would recommend it to other Honda owners. More

Thanks Dan and Hoffman Honda! After purchasing my car from a Hoffman event in December of 2013 I was excited to have a car with minimal issues! Unfortunately in May I heard a stra After purchasing my car from a Hoffman event in December of 2013 I was excited to have a car with minimal issues! Unfortunately in May I heard a strange noise and brought it into Honda. They gave me the worst possible news you could hear... Engine damage. Without hesitation Dan assured me they would reach out to Honda directly to get things resolved (car was a 2011 and had known oil consumption issues). After a tedious 2 week process Dan was able to get me a BRAND new engine FREE of charge due to My car's error... Oh and one more piece of advice- CHECK YOUR OIL! Thanks Dan! As a 24-year old girl I don't always get treated with respect when it comes to automotive but I'm glad Hoffman takes the time to care. Will never go anywhere else. More

Customer Service I made my Service Appt online for today, met my Service Advisor Daniel whom I sat with explain my car situation to him, he said don't worry I'll help I made my Service Appt online for today, met my Service Advisor Daniel whom I sat with explain my car situation to him, he said don't worry I'll help you. He came back said the problem I thought I had wasn't so. I really appreciate everything that Daniel helped me with today. Will be back in the future for service. Thank You More

Excellent review The service at Hoffman Honda was fantastic My brakes were fixed the same day and my car rides beautifully I highly recommend you guys Thanks agai The service at Hoffman Honda was fantastic My brakes were fixed the same day and my car rides beautifully I highly recommend you guys Thanks again!!!! More

Excellent dealership experience This was my most pleasant dealership transaction ever. I really felt that the people at Hoffman Honda understood my point of view and worked hard to This was my most pleasant dealership transaction ever. I really felt that the people at Hoffman Honda understood my point of view and worked hard to get me what I needed. Unlike with many other dealers, I felt like I was treated as a person and not as a sale. Thank you Hoffman Honda. More

Very nicely done Very receptive to the customer. Quickly greeted when I entered the garage and quickly seen by the service representative. My requests were taken car Very receptive to the customer. Quickly greeted when I entered the garage and quickly seen by the service representative. My requests were taken care of and I felt I received excellent treatment overall. I have been particularly pleased with the service department over the past 1-2 years - there is a noticeable difference in customer service and I appreciate the efforts made. More

The Hoffman Sales team works hard Went in looking at the new HRV model and Robert O. did a great job describing it and answering questions. The return visit was a very pleasant test r Went in looking at the new HRV model and Robert O. did a great job describing it and answering questions. The return visit was a very pleasant test ride in the Avon countryside, where Robert and the HRV itself convinced me this was a great car. When it came time to see if we could make it work with my circumstances, Jason G. worked hard to make it happen. I was ready drive it home, but of course the paperwork remained. Sarah K. worked her magic with the forms (and made it seem easy). The drive home was sweet. Thank you to all my friends at Hoffman Honda. More

Efficient, Considerate, Friendly When arriving at Hoffman Honda, the friendly service staff greeted us and were amply prepared to service our vehicle. Due to our hour long drive to ge When arriving at Hoffman Honda, the friendly service staff greeted us and were amply prepared to service our vehicle. Due to our hour long drive to get the dealership, Melissa planned for us to receive a loner vehicle for the duration of our service, which we greatly appreciate. However, upon arrival we were told that the service would not take as long as planned and we were content and appreciative of the efficiency and dependability of all staff involved in our visit. More

Lacking Customer Service The mechanic (first gentleman who greeted me in the bay) was very pleasant. He let me know what the next steps were. I was then escorted to Juan Car The mechanic (first gentleman who greeted me in the bay) was very pleasant. He let me know what the next steps were. I was then escorted to Juan Carlos in customer service. He was not very personable and didn't seem knowledgable. Plus, my information couldn't be found. He seemed confused as to what do about it. What I was most unhappy about was at the end of our transaction Juan said "Okay, you're all set. We will keep your car and I'll call you." I live in Bristol. I did not have a ride as I was unaware of the time period my car would be there. Why wasn't I offered a courtesy vehicle (or informed there weren't any) or a courtesy ride home? This was very unprofessional. I didn't receive me car until the next afternoon. More