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Hoffman Honda

Canton, CT

4.8
1,777 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,777 reviews

July 04, 2015

Exceptional service by Dwight Dery and the technician. Dwight Dery provided us with an excellent resolution to the eject problem with the cd player. He took the time to describe the problem in a courteo More

by Camel two alg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Dery
Jul 06, 2015 -

Hoffman Honda responded

Hi Camel! Thank you for coming to Hoffman Honda in order to fix your cd player. We are thrilled to receive your feedback about working with Dwight and his team. It is great knowing that you are completely satisfied and we look forward to seeing you again the next time your vehicle requires maintenance. Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 04, 2015

always good I am always happy to do business with Hoffmans your place is always clean people very courteous especially Juan love his office very comphy with his d More

by IRENEF0848
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 24, 2015 -

Hoffman Honda responded

Hi IRENEF0848, Thank you for choosing Hoffman Honda for your vehicle’s service needs. We are dedicated to providing the highest level of customer service every time you visit any of our Hoffman dealerships. We sincerely apologize for your frustration during your visit with us. While our service department does not require you make an appointment our assistant service manager, Carlos Olivo, determined that it would be best to schedule one after further learning what needed to be serviced on your vehicle. Because we value your time, Mr. Olivo took into account the work required and informed you it may be an all-day event. We are truly sorry that the service did not take amount of time we estimated for your vehicle. Unfortunately our parts department does not sell the specific tire needed for your vehicle which is why Mr. Olivo researched both Town Fair Tire and BJs which revealed there was one available at BJs. Mr. Olivo was under the impression you understood the reasoning behind purchasing a tire at BJs and were satisfied with the work done to your vehicle. If this is not the case, please let us know so that we may have the opportunity to correct this for you. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 03, 2015

very professional dealer Very happy with this dealer sales and service very professional. Service department the best new car sales manager very friendly and fair the best an More

by CRS3020
Customer Service
Quality Of Work
Recommend Dealer
Yes
Jul 06, 2015 -

Hoffman Honda responded

Hi CRS3020, Thanks so much for choosing Hoffman Honda for both the purchase of your vehicles as well as having us help maintain them for you. We appreciate your feedback about working with our team and we look forward to seeing you again in the future! Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 03, 2015

Great service and parts departments Hoffman Honda offers excellent customer service and good value for service. I worked with service and parts and was totally satisfied with the time sp More

by CARTER_FOLTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Morneault, Anthony Audia
Jul 06, 2015 -

Hoffman Honda responded

Hello CARTER_FOLTZ, Thank you for sharing your thoughts about the customer service you received at our dealership! We appreciate what you have to say and always strive for excellence! Thanks for choosing Hoffman Honda and we look forward to seeing you again next time. Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 03, 2015

convenient service experience it was easy and convenient to drop my car for service. I really enjoyed the one on one service representative discussion.the only feedback for the dea More

by MUGOLA2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Jul 06, 2015 -

Hoffman Honda responded

Hello MUGOLA2012, Thank you for sharing about your recent experience at our service department. We appreciate you and value your time! Thanks also for letting us know about the condition of your loaner vehicle. This will be addressed with our team to ensure the best experience for all of our customers. We look forward to seeing you again! Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 02, 2015

Excellent service We are Honda owners whose cars have been serviced at Hoffman since 1989. Over this long period of time our experiences with Hoffman service advisors More

by SUE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Jul 06, 2015 -

Hoffman Honda responded

Hello SUE3, Thank you so much for being a loyal Hoffman Honda customer for over 25 years! We appreciate your feedback and are thrilled to help keep your Fit and Civic in great condition. It is our highest goal to ensure you are well taken care of and all of your questions are fully answered. Thanks again for choosing Hoffman and here's to many more successful years ahead! Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 02, 2015

Excellent experience I stopped going to the service department where I purchased my Honda because I was not happy with the service and felt I was being taken advantage of. More

by LJAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Audia
Jul 06, 2015 -

Hoffman Honda responded

Hi LJAM, Thank you for giving Hoffman Honda the opportunity to earn your trust and loyalty. We are happy to have been able to assist with your recent air conditioning situation and it is a bonus that it was covered under your extended warranty! Gotta love that! Any time you have a question or concern please feel free to give us a call or stop by. Thanks again for choosing Hoffman! Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 02, 2015

Truth You do what you say you are going to do, and you do it well and on time. You are fortunate to have Sean O'Connor working for you More

by PFAM12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 06, 2015 -

Hoffman Honda responded

Hi PFAM12, Thanks for choosing Hoffman Honda and sharing your feedback about working with our team, especially Sean. We appreciate it and your customer loyalty! See you again. Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 02, 2015

Great experience with Hoffman Honda Hoffman offered me a very competitive rate and was very accommodating throughout the entire process. Joe went out of his way to make the process go as More

by Jmotts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ezedine, Joe Tramuta
Jul 06, 2015 -

Hoffman Honda responded

Hi Jmotts, Thank you for choosing Hoffman Honda for your recent Accord Coupe purchase. We are thrilled to have been able to secure a competitive rate for you and trust you will be loving your Coupe for many years to come. I'm somewhat biased since I drive one too! Enjoy, and we look forward to helping you keep your car running beautifully. Kind regards, Susan Lane, Manager of Corporate Reputation, Hoffman Auto Group. Driven by Trust.

July 01, 2015

Friendly and courteous The service people were friendly and helpful, answered all my questions, when wait was going to be too long suggested return visit for remainder of se More

by DNCROSS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 03, 2015 -

Hoffman Honda responded

Hello DNCROSS1, Thank you for choosing Hoffman Honda and sharing your feedback about your most recent visit! We appreciate you and value your time. Drive safely and we look forward to seeing you again the next time your vehicle requires maintenance! Kind regards, Susan Lane, Manager, Corporate Reputation, Hoffman Auto Group. Driven by Trust.

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