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Hoffman Honda

Canton, CT

4.8
1,777 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,777 reviews

July 15, 2015

Ease of an experience e Wait was less than expected and the servicemen are always so kind. No complaints for what can typically be a drag of an experience at other sites. More

by CASEYPSHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure of the gentleman's name but we were in Melissa's office
Jul 20, 2015 -

Hoffman Honda responded

Hi CASEYPSHAW, We appreciate your feedback on our service department and are pleased to hear that Melissa and the Honda team got you back on the road quickly. We appreciate you and thank you for choosing Hoffman Honda service! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

Takata air bag replacement recall Courteous, clear, quick service, with good explanation of time required. No waiting doing paperwork, pleasant service rep. Vehicle was ready as sche More

by DONNAMARIE14B
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Covalli
Sep 10, 2015 -

Hoffman Honda responded

Hello DONNAMARIE14B, Thank you for trusting Hoffman Honda to replace your vehicles airbag. We are pleased to hear our Honda team was able to get you back on the road quickly and efficiently. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Go See Robert for all Car Purchasing/Leasing Cannot say enough wonderful things about Robert and the entire Hoffman Honda staff! They made getting a new car a breeze! He was so wonderful to work More

by Susan G-S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Oleskewicz
Jul 20, 2015 -

Hoffman Honda responded

Hello Susan, We are thrilled to hear you cannot say enough wonderful things about our sales consultant Robert. We agree! Robert is always happy to ensure you are well informed, comfortable and happy with your new vehicle. We trust you are loving your new vehicle and look forward to seeing you at your next scheduled maintenance. Thank you for choosing Hoffman Honda! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Oil change I would have given a 5 star rating for this visit except that I had a 9:30 app't for my oil change but didn't receive my car back until 11:15. I don' More

by df714
Recommend Dealer
Yes
Employees Worked With
Sam Kelly
Sep 10, 2015 -

Hoffman Honda responded

Hi Df714, We sincerely apologize for the wait you experienced during your last visit with us. We value your time and our goal is to provide fast and efficient service — unfortunately we missed the mark this time. On the day your oil change was scheduled we were running behind with customer demand and walk-ins and we should have communicated the situation better to you ahead of time. Every customer is important to us and we take your feedback very seriously so we can continually improve our service. We look forward to helping you keep your vehicles running beautifully and providing you with a truly exceptional experience during your next visit with us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Excellent customer service I had recently purchased a Honda Civic from sales consultant David Biolo. I found Mr. Biolo to be extremely professional, courteous and knowledgeable. More

by LoriS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Biolo
Jul 20, 2015 -

Hoffman Honda responded

Hi LoriS, Thank you for choosing Hoffman Honda for your recent purchase. We appreciate the feedback on our sales consultant David. Our staff is dedicated to ensuring you have an exceptional experience with every visit. We trust you are enjoying your new Civic. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Purchased a Certified CRV Great job, great service, great follow through, great price. Maybe I should go buy another car at Hoffman. They made it a pleasure and I am very happy More

by KENT.BELVIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Gunn, David Ezedine, Simon Karikari, Jessica Andreoli
Jul 20, 2015 -

Hoffman Honda responded

Hello KENT, Thank you for your feedback on our Honda sales team. Your satisfaction is important to us and we are pleased to read you are very happy with your new certified CR-V. We are here for you any time you needs us and as you know Simon would be happy to help you find another vehicle when your ready! Thank you for choosing Hoffman Honda! We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

These guy's are on their game every time I go in. They are knowledgeable, helpful, professional and don't hesitate to knock it out of the park when it comes to exceeding your expectations. I recentl More

by RON B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Kelly
Jul 20, 2015 -

Hoffman Honda responded

Hi RON, Thank you so much for choosing Hoffman Honda service to address your transmission. Our Honda team is dedicated to ensuring you have an exceptional experience and we are pleased to read that your expectations are always exceeded with us. Melissa is always happy to help address any concerns you have with your vehicle to ensure it is running safely and efficiently. We appreciate you and look forward to seeing you soon, under better circumstances. Sincerely, Sara Scribner, Reputation Management Specialist. Hoffman Auto Group. Driven by Trust.

July 14, 2015

7/13/15 brake service Did what was expected and did it well. Unknown mechanic/technician did a superb job to remedy my issue where two previous attempts resulted in failu More

by JDYKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown mechanic - did a terrific job.....very pleased., Anthony Audia
Jul 20, 2015 -

Hoffman Honda responded

Hello JDYKI, Thank you for choosing Hoffman Honda to handle your vehicles brake service. We are thrilled to hear that third time was the charm and now your brakes are working safely and efficiently. Thank you for sharing your feedback. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2015

Trustworthy and Friendly I love bringing my car to Hoffman Honda! I trust the quality of work and the advice provided. Also, the facility is always clean and comfortable. More

by PJB326
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Pomeroy
Jul 20, 2015 -

Hoffman Honda responded

Hi PJB326, Thank you for choosing Hoffman Honda for you recent service visit. We are so pleased to hear you love bringing your car to see us. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Jul 20, 2015 -

Hoffman Honda responded

Hi PJB326, Thank you for choosing Hoffman Honda for you recent service visit. We are so pleased to hear you love bringing your car to see us. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2015

Buying new car Really satisfied with the customer service during my visit. However buying a brand new car without the cargo cover and sold separately is totally rid More

by Foxtrot Mike 74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Singer, Robert Oleskewicz
Jul 15, 2015 -

Hoffman Honda responded

Hi Foxtrot Mike 74, Thank you for choosing Hoffman Honda for your recent purchase. We are pleased you are satisfied with the customer service you experienced with us. Our team is dedicated to ensuring you have an excellent experience at every visit. We value what our customers have to say and apologize for your frustration concerning cargo covers being sold separately. Our Honda vehicles come standard per the manufacturer and unfortunately cargo covers are not considered standard. Our parts department is always happy to help complete your vehicle with the right parts for you. We trust you are loving your new Honda. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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