Hoffman Honda

New Car - Great Experience I walked into Hoffman Honda after leasing or buying multiple cars at another Honda dealer in the past and Robert Oleskewicz was nothing but courteous, I walked into Hoffman Honda after leasing or buying multiple cars at another Honda dealer in the past and Robert Oleskewicz was nothing but courteous, knowledgeable and patient. Robert had a smile on his face the entire time and worked out a wonderful, cost effective deal for me with the help of Tyrrell Dabrowski, Thank you! My kids and I absolutely love our van and all of its bells and whistles and would highly recommend visiting Robert if you are interested in a new vehicle. More

Earning back my trust and respect I have given up on Honda of Watertown. This was my second visit to Hoffman for service on a vehicle I did not purchase from them. My first visit was s I have given up on Honda of Watertown. This was my second visit to Hoffman for service on a vehicle I did not purchase from them. My first visit was several years ago, and I am still angry that my in cabin air filter was brought to me with crushed leaves and pine needles on it, with a recommendation of replacement. Needless to say, I do not have great faith or trust in dealerships, especially for service. I expressed my concerns to Dan Covalli over the phone when I cancelled my first appointment because I was dreading being told that my engine and VTM-4 lights were lit because of some expensive reason. Dan reassured me that he wanted to earn back my trust, and I rescheduled my appointment for two days later. I was greeted by a very efficient Mark, who got me signed in and took me to Dan. Dan and I spoke about the truck, and I waited while it was worked on. It needed a part, so I scheduled another appointment for the next week. Dan also quoted me a good price (especially from a dealer!!) on a roof rack for my truck that was the last piece to complete my dream vehicle. My truck was washed for me when i got to it. That was very much appreciated, The next week I drove back and was greeted again by Mark, who is a fellow veteran, as well as Dan. I asked Dan if the roof rack could be installed that day too, as well as the part. There was one in stock, but the appointment was going to be longer, so my daughter and I took the shuttle home. Warren, the driver, was an exceptionally nice young man. We had a great talk on the way to my home. Due to several complications, my husband could not take me back to Hoffman, so Warren came back to pick me up. My truck was cleaned again, the part was in, and my new roof rack was installed! Who knew a roof rack could make a girl so happy?!! I am not stupid, but I do not know a lot about cars. I need and want a mechanic and/or service department that treats me like they would treat their mother, or sister, or aunt, etc. I must say that on this visit, I felt like I was treated like family. The bar has been raised! More

Professional Service Took my Fit in for scheduled service. Dan and the entire staff was very friendly and professional. I was pleasantly surprised at how inexpensive my Took my Fit in for scheduled service. Dan and the entire staff was very friendly and professional. I was pleasantly surprised at how inexpensive my bill was. Happy customer! More

Beyond what I had expected Clean facilities, knowledgeable service consultants. A painless experience. prompt and easy to schedule an appointment. I don't write more than 15 Clean facilities, knowledgeable service consultants. A painless experience. prompt and easy to schedule an appointment. I don't write more than 15 words unless it More

Service was great! Dave helped me with everything I needed, had the answers to all I needed to know. He did not rush me into a decision, and was patient with me. Dave helped me with everything I needed, had the answers to all I needed to know. He did not rush me into a decision, and was patient with me. More

Good but slow I set up an appointment on Monday afternoon for 1st thing Wed. Dropped the car off at 4:45 Tues. Got a call at 3:30 Wed with questions. Answered ques I set up an appointment on Monday afternoon for 1st thing Wed. Dropped the car off at 4:45 Tues. Got a call at 3:30 Wed with questions. Answered questions and was told the car would be done Thurs afternoon. Front brakes and an alternator took 2 full days with an appointment. Why bother with an appointment? More

Car Services Sean have very good customer service skills and if you have any question related to car he always give you the right answer. Therefore, i always recom Sean have very good customer service skills and if you have any question related to car he always give you the right answer. Therefore, i always recommend him to others. More

Great salesman, long wait Robert Oleskewicz was an excellent salesman. He was very descriptive about our choices and informative about the vehicle we chose. I believe he was tr Robert Oleskewicz was an excellent salesman. He was very descriptive about our choices and informative about the vehicle we chose. I believe he was trying to give us the best deal he could and we walked away happy. I was not happy with how long the manager took to get back to us. I know you have to "do the dance" when buying a car but it was exhausting!! Almost three hours, when we had our car picked out in the first five minutes and we did not finance it. In the end, we were both happy. I wish there was not so much heel dragging. More

Poor Quality of Work and Customer Service Unfortunately , it took 3 years to get warranty work completed on my car. When finished they had cracked the windshield and did not tell us so upon pi Unfortunately , it took 3 years to get warranty work completed on my car. When finished they had cracked the windshield and did not tell us so upon pick up I had to leave it again to be repaired. More

Advisor Dan Covalli is wonderful! He understood what was going on immediately. Also arranged to get me home and back when car was done even though it was Sa Dan Covalli is wonderful! He understood what was going on immediately. Also arranged to get me home and back when car was done even though it was Saturday and they were short staffed. Thank you Dan! More