Hinshaw's Honda

From start to finish my experience with Devin Howell at Hinshaw's Honda was not great, it was EXCELLENT! From first contact- to signing on the bottom line- my experience was as good as you could possibly h Hinshaw's Honda was not great, it was EXCELLENT! From first contact- to signing on the bottom line- my experience was as good as you could possibly hope for! No hassles no pressure just great customer service! Knowlegable, professional and hospitible too! I love my new (well, new to me) Honda! Notice all of the exclamation marks in my comments? Well, that's because I am truely impressed by both Devin and Kevin at Hinshaws...thanx!!! More

Honda looking for a car. I'm currently a graduate student with both limited income and credit, and every other dealership I visited "booted" me as soon as they looked at my credit application. I worked with with both limited income and credit, and every other dealership I visited "booted" me as soon as they looked at my credit application. I worked with Sean at Hinshaw's, and he did a great job finding me a car that fit my specifications. Kyle, the business manager, worked hard to secure funding for my purchase. They made the effort that no other dealership I was visited was willing to make, and I really appreciated it. I would highly recommend visiting Hinshaw's Honda if you're looking to purchase a new or used car. I will definitely visit them again for my next car. More

Jim, the GM of Hinshaw's in Auburn is a pompous ass with no morals or ethics whatsoever. He's a man (and I use that term loosely) who obviously tries to wield his illegitimate power over others (especially no morals or ethics whatsoever. He's a man (and I use that term loosely) who obviously tries to wield his illegitimate power over others (especially women) in an attempt to boost is overinflated ego. Unfortunately for Jim, anyone with an IQ over 50 can see right through him. I feel sorry for any person that may unknowingly be forced to deal with him. Because of Jim, I will continue to post as many reviews as possible to forewarn anyone considering buying a vehicle at their location. This is a pity as the Salesman (Dex) and Finance contact (Kyle) were incredibly helpful. More

On Aug 12, 2011, my Wife and I went car shopping. My wife had her mind set on a “Honda Pilot”, and I wanted a “Toyota Highlander” so we started at Hinshaw’s Honda in Auburn, WA. All of the sales person wife had her mind set on a “Honda Pilot”, and I wanted a “Toyota Highlander” so we started at Hinshaw’s Honda in Auburn, WA. All of the sales personnel were busy with customers. The sales manager came and started talking with us, and in a short time we had the “Honda Pilot” that my wife wanted. We got a better deal than I had expected to get with the manager throwing in a few extras and also giving us a nice down-payment using the equity in a leased “Toyota Rav-4 which I was ready to return to the Toyota dealer in two weeks. We were very pleased with the professionalism shown by the sales and finance managers. We highly recommend Hinshaw’s Honda to anyone that wants to get the best deal for their hard earned money. Les & Lory More

I bought a Honda Civic 2010 in 2009 from Hinshaw's Honda of Auburn assuming it was NEW. It had only 9 miles on it when I had purchased it. A couple days ago I went to another dealership to trade in my Hon of Auburn assuming it was NEW. It had only 9 miles on it when I had purchased it. A couple days ago I went to another dealership to trade in my Honda Civic, during the transaction of the trade you are asked a series of questions regarding your car, like "Were you ever in an accident." Well of course I answered "No" to that question, because from my understanding from when I purchased the car was that I was buying a NEW car straight from the lot with only 9 miles. Well the dealership that I was doing the trade with did a CarFax on my VIN number on my Civic and found that my car was in an accident 7 days before I bought it!!! I was in soooo much shock! They have no code of ethics. They sold me that car knowing that it had been in an accident and did not bother to tell me about it. Moral of the story, it's a good idea to check CarFax on a USED and NEW cars because even a NEW car could have a bad car history on it. The thing that sucks THE MOST about this, is that the value of my car went waaay down because of the accident. I'm still in shock and would like everyone to know of their dishonesty. More

I've been going to Hinshaw's Honda for over 20 years--they always do a great job and keep my car running. My car's never broken down, and I've been happy with every visit. I recently visited for years--they always do a great job and keep my car running. My car's never broken down, and I've been happy with every visit. I recently visited for an oil change, and they did a great job (as always). Their quality customer service keeps me coming back. I'm treated great every time I visit. More

I must have been the easiest sale in auto history. I did the research and knew exactly what I wanted and told them to bring me the Ridgeline. I sat in the lobby while they searched for it and eventually fo the research and knew exactly what I wanted and told them to bring me the Ridgeline. I sat in the lobby while they searched for it and eventually found it. One catch, finance a canopy into it. They went with Canopy West in Auburn and it was incredibly frustrating. Nothing went right with the order and the "Internet" salesman who sold me the truck never followed up on his repeated statements to guarantee satisfaction. 80 days later and too many issues to recant, I finally requested a refund and refused to do business with Canopy West. I informed the "Internet" salesman my intent to get a refund and he said the General Manager of Hinshaws Honda was forcing me to either have them take care installing the canopy or transferring the canopy to Tukwila for installation. I choose none of the above and requested my money back because I wanted to take my business else where. At that point, the "Internet" salesman informed me that I was on my own to deal with this unprofessional company that Hinshaws Honda hooked me up with and refused the refund. Obviously, they do not care about customer satisfaction, from the top down, and I want people to know the type of service I received. I am in the service industry and would get fired for the type of service I got so I want consumers to know how Hinshaws Honda of Auburn does business. If you have the choice and can give your business to another dealership then I would highly recommend it. I wish I did, even with the free car wash with service I will never obtain since I will not take my vehicle there, EVER. More

I would absolutely recommend this dealership to anyone looking to purchase a car, especially a Honda. I recently bought a car from Tyler here, who did a great job even though he was pretty new (maybe tha looking to purchase a car, especially a Honda. I recently bought a car from Tyler here, who did a great job even though he was pretty new (maybe that's why he did a good job?). He was personable and friendly and did everything he could to make us comfortable. Following the sale, he called us to check in and make sure we were still happy with the car (we are). More

one of the worst car shopping experiences, I would never go back... pool of sharks avoid at all costs it was my first time buying car and I hoped if I go to a "brand car dealer" they would want to be rem go back... pool of sharks avoid at all costs it was my first time buying car and I hoped if I go to a "brand car dealer" they would want to be remembered for there honesty and win my business for rest of life , I was wrong, I was taken advantage off More

My mother has been taking her Honda to Hinshaw for servicing on a regular basis. She is an 85 year old who has no knowledge of mechanics and every time she has taken her vehicle for a basic oil chang servicing on a regular basis. She is an 85 year old who has no knowledge of mechanics and every time she has taken her vehicle for a basic oil change and fluids check, they have told her that she needs this or that repair. On her recent trip they charged her for a wheel alignment saying she requested one and she doesn't even know what one is. They also recommended that she replace the battery (for a cost of $135) and have the timing belt package (belt and pulleys for a cost of $850) -- on a car with only 35,000 miles! The wheel alignment cost her $60 and they changed absolutely nothing because nothing was out of alignment. I called the service manager and he did not return my call. I waited 10 days and called the franchise manager who was extremely rude and cursed at me. Every time my mother leaves their shop, she is afraid to drive her car for fear it will break down. She was so upset that we had to take the vehicle to another shop to ease her fears -- they said that the car was in excellent condition and the timing package wasn't even a consideration until 60,000 miles -- even though the manager at Hinshaw swore that it was the AGE of the car, NOT the MILEAGE that determines whether the timing package is needed. So beware of leaving your car parked in the garage, as it will certainly cause wear on your timing package and engine!--at least, it will if you take it to Hinshaw Honda for servicing!! More