Hinshaw's Honda

Love how friendly Becky was, she listened to what I wanted and she never gave up. Love how we did'nt get forced into the deal too. Hongtou was friendly also while telling us our add on options. The res wanted and she never gave up. Love how we did'nt get forced into the deal too. Hongtou was friendly also while telling us our add on options. The rest if the staff was great also, from the beginning they greeted us with a warm smile and were really down to Earth. Thanks Hinshaw's Honda in Auburn.... Awesome! Julissa P. E. More

Keep up the good work. Excellent work. Perfect service, sales dept was awesome. Quality if work was very good. I drove more than 20 miles just to be here. sales dept was awesome. Quality if work was very good. I drove more than 20 miles just to be here. More

This is my second experience with Charles fellows,buying a vehicle. he is very personable and easy to work with and in the future I will only buy my vehicle from him. a vehicle. he is very personable and easy to work with and in the future I will only buy my vehicle from him. More

This is my second time working with Charles and he has always worked with me to get what i want i would come back here to Hinshaw Honda if i where to trade in for another car always worked with me to get what i want i would come back here to Hinshaw Honda if i where to trade in for another car More

We have used Hinshaw's Honda for our service for many years, and we have have never been disappointed. The price is reasonable, they have never tried to sell unnecesary repairs and we have never had a p years, and we have have never been disappointed. The price is reasonable, they have never tried to sell unnecesary repairs and we have never had a problem with the quality of their work. And the free car wash is excellent too! More

James Battle, salesperson at Hinshaw Honda, provided me with EXCELLENT customer service while I was shopping for an either used or new car. At the end, I decided on a 2012 Honda Civic. He negotiated with with EXCELLENT customer service while I was shopping for an either used or new car. At the end, I decided on a 2012 Honda Civic. He negotiated with me patiently and I ended up getting a price that was palatable to my wallet. He, along with his assistant Orlando, painstakingly followed me to drop off my rental car and get my brand new car. Thank you, James and Orlando, for your patience and SUPERB service! More

i have bought 4 cars here. hope to keep comeing back. hinshaws has a good service dept. too. damon is a real nice persn to deal with. hinshaws has a good service dept. too. damon is a real nice persn to deal with. More

I bought a used dodge Ram on 12/22/12. The sales guy said the service department goes through all the vehicles and makes sure they are serviced and ready to go. BS!!! I just took my truck into Les scwab for the service department goes through all the vehicles and makes sure they are serviced and ready to go. BS!!! I just took my truck into Les scwab for a front and squeak and they tld me I need new struts and bushings. I went back to Hinshaw's and they said you bought it AS IS. That's CRAP. I have'nt even had the vehicle two weeks. They sold me a truck with bad struts and bushings. Very disapointed with this dealership. I would never buy from them again. Terible people!!!!!! Go to a diffrent dealership !!!!!! The struts have been bad for a long time..... More

I looked at several different small Crossover AWD vehicles and visited numerous dealerships. Hinshaw's Honda and the proven Honda CRV stuck out from the beginning. James and Charlie at Hinshaw's t vehicles and visited numerous dealerships. Hinshaw's Honda and the proven Honda CRV stuck out from the beginning. James and Charlie at Hinshaw's treated me with respect and didn't inudate me with calls and emails like all of the other dealers. When it came time to make the deal, they listened to my needs, and we quickly came to an agreement. All of the other dealers treated me like I didn't know basic math. I did alot of research on the vehicle and price and knew what would work. I have purchased several new cars from different dealers in the past and thus far my experience at Hinshaw's has been the best. I would highly reccomend Hinshaw's Honda. More

On 7/20/2012, I purchased a Civic EX-L. Because of how a sales manager Jessie handled my situation, it was by far the worst purchasing experience of my life. This was due to complete lack of compassion, h sales manager Jessie handled my situation, it was by far the worst purchasing experience of my life. This was due to complete lack of compassion, human dignity, sensitivity, and customer service Jessie displayed. In the end, I was an unsatisfied customer. In this case, the sale of the vehicle trumped customer service in a way that I have never experienced before. We had to make a quick decision because I was leaving for a 5 day business trip the next day, my wife didn't have a car, was 26 weeks pregnant, and we had just moved to the area 2 weeks prior from Ohio. In addition, we didn't have furniture due to major issue with United Van lines. We had been sleeping on an air mattress for close to 2 weeks. The delivery of my car was also delayed by 2 weeks. We had no transportation, no furniture, a weeks' worth of clothes, and my wife was pregnant. As you can imagine, we were in a highly stressful situation for a family who just moved across the country with no friends or family in the area. And to top it all off, I had to leave the next morning for a 5 day business trip, and my wife needed transportation. We settled on the EX-L without navigation even though it wasn't exactly what we wanted. My wife needed navigation as we had just moved to the area. We were not keen on using a Garmin, as they are less convenient and in many ways can be a catalyst to car burglary and break-ins. The dealership was closing for the evening, and I signed paperwork for the car but didn't take delivery of the vehicle. The vehicle had to be brought in from another dealership. The next morning, Renton Honda called us back and notified us that they in fact could meet our pricing needs for the EX-L with navigation for $25,500 out the door. My wife and I were very excited because having navigation in the dash of the car was extremely important to my wife. We came from a city where car break- ins were quite common, and we also knew that civics were commonly targeted for theft. After getting the call from Renton Honda, I called Hinshaw Honda back to see if something could be done. I informed the Sales Manager Jessie at Hinshaw of our incredibly difficult move and situation. manufacturer. I wanted to stay with Honda. Jessie informed me that it didn't I explained to Jessie that another Honda dealership was able to meet our needs and asked if he could work something out to match it. Otherwise, I wanted to get the car we wanted at the price we wanted from Honda, regardless of the dealership. He instructed me to come in and speak with him about it. I immediately drove to the dealership. Jessie was not very sympathetic or flexible over the phone. After meeting with Jessie, I explained my family's situation & struggle moving to Seattle and my timeline. Jessie provided absolutely no sympathy or care for my situation and told me that all he could do is find another vehicle and charge me the difference. He said that if he matched Renton's price he would be losing money. Jessie didn't want to lose money. I asked Jessie why something between the Honda dealerships couldn't be done? I wasn't trying to take my business to another matter that Renton was a Honda dealership. Jessie informed me that each dealership is different and in no way shape or form the same. I didn't quite understand how this could be. Jessie told me that the car I had signed paperwork for the night before should be good enough and that it was a good deal. Jessie informed me that I should be happy with the car and that Hinshaw had done "nothing wrong. Jessie didn't want to lose money. I told him that I felt like he was putting the sale of the car ahead of our unique customer needs and ahead of customer service. He had the ability to make the situation right, but he chose not to. I have never had a sales person display such a complete disregard for a customer especially given our unique circumstances. It's amazing to me that this could happen between two Honda dealerships. I wasn't trying to take my business to a competitor. My request for help was made within the Honda brand of dealerships, the Honda family of dealerships. What I have learned is that if Honda cares about customer service, not all of its dealerships are adhering to the standard set by the Corporate Honda brand. I will end with an excerpt directly from the Honda corporate website "Our products are available the world over and we take seriously the responsibility to not just meet, but to exceed the expectations of our customers and ourselves. To do this requires bright minds, close teamwork and a commitment to fulfill our dreams. Does this sound like you?' Perhaps the sales management staff should begin asking themselves those same questions More