Hinshaw's Honda

I've been going to Hinshaw's Honda for over 20 years--they always do a great job and keep my car running. My car's never broken down, and I've been happy with every visit. I recently visited for years--they always do a great job and keep my car running. My car's never broken down, and I've been happy with every visit. I recently visited for an oil change, and they did a great job (as always). Their quality customer service keeps me coming back. I'm treated great every time I visit. More

I must have been the easiest sale in auto history. I did the research and knew exactly what I wanted and told them to bring me the Ridgeline. I sat in the lobby while they searched for it and eventually fo the research and knew exactly what I wanted and told them to bring me the Ridgeline. I sat in the lobby while they searched for it and eventually found it. One catch, finance a canopy into it. They went with Canopy West in Auburn and it was incredibly frustrating. Nothing went right with the order and the "Internet" salesman who sold me the truck never followed up on his repeated statements to guarantee satisfaction. 80 days later and too many issues to recant, I finally requested a refund and refused to do business with Canopy West. I informed the "Internet" salesman my intent to get a refund and he said the General Manager of Hinshaws Honda was forcing me to either have them take care installing the canopy or transferring the canopy to Tukwila for installation. I choose none of the above and requested my money back because I wanted to take my business else where. At that point, the "Internet" salesman informed me that I was on my own to deal with this unprofessional company that Hinshaws Honda hooked me up with and refused the refund. Obviously, they do not care about customer satisfaction, from the top down, and I want people to know the type of service I received. I am in the service industry and would get fired for the type of service I got so I want consumers to know how Hinshaws Honda of Auburn does business. If you have the choice and can give your business to another dealership then I would highly recommend it. I wish I did, even with the free car wash with service I will never obtain since I will not take my vehicle there, EVER. More

I would absolutely recommend this dealership to anyone looking to purchase a car, especially a Honda. I recently bought a car from Tyler here, who did a great job even though he was pretty new (maybe tha looking to purchase a car, especially a Honda. I recently bought a car from Tyler here, who did a great job even though he was pretty new (maybe that's why he did a good job?). He was personable and friendly and did everything he could to make us comfortable. Following the sale, he called us to check in and make sure we were still happy with the car (we are). More

one of the worst car shopping experiences, I would never go back... pool of sharks avoid at all costs it was my first time buying car and I hoped if I go to a "brand car dealer" they would want to be rem go back... pool of sharks avoid at all costs it was my first time buying car and I hoped if I go to a "brand car dealer" they would want to be remembered for there honesty and win my business for rest of life , I was wrong, I was taken advantage off More

My mother has been taking her Honda to Hinshaw for servicing on a regular basis. She is an 85 year old who has no knowledge of mechanics and every time she has taken her vehicle for a basic oil chang servicing on a regular basis. She is an 85 year old who has no knowledge of mechanics and every time she has taken her vehicle for a basic oil change and fluids check, they have told her that she needs this or that repair. On her recent trip they charged her for a wheel alignment saying she requested one and she doesn't even know what one is. They also recommended that she replace the battery (for a cost of $135) and have the timing belt package (belt and pulleys for a cost of $850) -- on a car with only 35,000 miles! The wheel alignment cost her $60 and they changed absolutely nothing because nothing was out of alignment. I called the service manager and he did not return my call. I waited 10 days and called the franchise manager who was extremely rude and cursed at me. Every time my mother leaves their shop, she is afraid to drive her car for fear it will break down. She was so upset that we had to take the vehicle to another shop to ease her fears -- they said that the car was in excellent condition and the timing package wasn't even a consideration until 60,000 miles -- even though the manager at Hinshaw swore that it was the AGE of the car, NOT the MILEAGE that determines whether the timing package is needed. So beware of leaving your car parked in the garage, as it will certainly cause wear on your timing package and engine!--at least, it will if you take it to Hinshaw Honda for servicing!! More

Could not have been a better experience. Jessie was honest, friendly, and gave us a great deal on a great car. Highly recommended! honest, friendly, and gave us a great deal on a great car. Highly recommended! More

I bought A VTX 1300R from these guys on Nov 20th. When All was said and done, and I paid cash for my bike, I brought up their Bonus Bucks Offer. "Bonus Bucks offer is good with the purchase of new 2006 All was said and done, and I paid cash for my bike, I brought up their Bonus Bucks Offer. "Bonus Bucks offer is good with the purchase of new 2006 and prior VTX1300C/R/S models. Bonus Bucks can only be used for purchases at the dealership and must be redeemed on the date of purchase. Offer has no cash value and is not transferable. Redemption value is not to exceed $500. Check with participating Honda Dealers for complete details. Offer good through December 31, 2006." Their salesman said "I've never heard of this offer." I let him know I got the information off their dealership website. He told me he had to "talk to his manager" and he would be right back. When he returned, he said that they would not honor the offer and it had been included in the price of the bike. This was not stated in any of the paperwork or the advertising for the bike. When I let them know I was not satisfied, they let me know that there was no way they were going to honor the offer. I feel no one should buy anything from this buisness and if you do deal with them be prepared to be hustled. More

I do have a thick head most of the times. I should have done my research and read reviews about this Honda dealer. One word "HORRIBLE". They advertise a car in VEHIX that I liked and the price was reasonab done my research and read reviews about this Honda dealer. One word "HORRIBLE". They advertise a car in VEHIX that I liked and the price was reasonable. When I went in and ask for the same car they offered me a different one but same color and features so I am guessing it would be the same price right? NO, wrong. They would add an additional $500 to the price because they said that they have installed mud guards and wheel locks on all their cars. Did the customers ask for them to be installed? Why would they advertise it in VEHIX $500 less than the actual amount they would sell the car? That is false advertising. Not only that, they tricked me into signing my trade-in into a lesser value. Here's what happened. The first time I came in I bought this car and I was asking for a trade-in value for my car for $8500. Greg told me that the mud guards and wheel locks are extra and they need to charge the customers for it. I was outraged by that so I told them that I can split the price with them, which Greg complied. That brought the trading price to $8250. When signing the contract, Greg showed me that they had to show the deduction of the mud guards and locks from the current car price I was buying, but they had to deduct $500 also from my trade-in, which was fine. That showed my trade-in only for $7700, Greg said it was fine just for showing purposes only. They don't have the car in their property so I had to go home and pick it up the next day. After going home, I called Hinshaws Honda that same day and talked to Rob that I would like to exchange the car to a much upgraded one which Rob said it was fine since the car hasn't been delivered yet to me. The following day, they still chose to deliver the car that I bought to our house since I can't make it to them to pick it up and they want the loaner car right away. The next day, I tried to exchange and buy an upgraded car. John the sales guy and Rob the manager had a real change of attitude now. Since I purchase the first car and just exchanging it the next day, Rob told me that I have to follow by their rules now. First they charged me with the mud guards and locks in addition to the price advertised in VEHIX. Then Rob used my trade-in value for only $7700. He said that that was the amount I have singed on my previous contract. Now why would he use that amount when Greg previously used that amount for showing purposes only and was not the actual amount of my trade-in. My trade-in was $8250 and thats already splitting the cost of the mud guards and locks. So he charged me double on the guards and locks, taking it off from my trade-in and still adding it to the purchase contract. He won't even acknowledge that that was actually what he did or what they did was to trick me. So my total loss was $250 + $500 + 500 = $1250. It might not be a lot of money for you but it is a lot of money for me. I really liked the upgraded car so I had no choice but to play by their rules. So warning to all of you, these guys can play tricks on you. Don't get intimidated by their sales tactics, be smart always ask for a number in writing and not just by words. Or better yet, go somewhere else, these people at this dealership are trained clowns. They will amuse you at first but when you are done, they will take off that mask and show their real character which are "lying blood sucking maggots". More