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Hines Park Ford

New Hudson, MI

4.8
284 Reviews
Hines Park Ford is a President’s Award winning dealership for superior customer satisfaction in both sales and service. Read our reviews and see for yourself. We have been selling new and pre-owned vehicles since we opened in 1995. With the addition of our Quick Lane and Collision Center we have become a full service dealer able to provide repair for all makes and models. Come see why we are one of ...
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56558 Pontiac Trail

New Hudson, MI

48165

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Showing 284 reviews

June 15, 2023

We just picked up a new vehicle from Hines Park Ford where Kevin was our salesman. It was the best, smoothest transaction in over 30 years. He was able to find the vehicle we wanted and we were in const More

by pcrea2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Huff
June 15, 2023

We went to several dealerships when shopping for our new vehicle. At each dealership no one seemed interested in obtaining our business. While looking at the vehicle we wanted to purchase Kevin approached More

by Karenreadesigns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Galda, Kevin Huff
May 19, 2023

I’m on my third F-150 that I’ve had from Hines Park Ford since 2018. Great trucks, and I’ve been very pleased with the dealerships efforts to fulfill my requirements. More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Oberstadt
April 05, 2023

The dealership was okay… the salesman Eric Breda was awful. Thankfully Al is a competent sales person and fixed all Eric’s shortcomings… or so I thought. Eric flat out lied to me, he stated they would g More

by Parris Island Marine
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Allen Oxley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kolb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Breda
November 10, 2022

Excellent communication & customer service. Great overall service after car purchase. Would definitely continue to buy from this dealer More

by rblohm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Hardy & Joe Jenkins
November 09, 2022

Our salesman Al Oxley was great! !At Hines Park Ford!He was very professional and helpful! More

by kochmanski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Oxley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022

I have been buying from Matt at Hines Park Ford for over 20 years and always get a good price and honest answers. More

by PP4ieb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hines Park Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Monendo
May 27, 2022

Shawn Hardy was a consummate professional. He excelled in every aspect of the vehicle purchase. I would highly recommend him to anyone. More

by Glgaiser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn hardy
May 25, 2022

Sent dealership questions on a vehicle. Recieved no response, but was put on a email distribution list getting multiple mass emails a day. Would not recommend this dealership, they dont a More

by CoffeltN
Recommend Dealer
No
May 25, 2022 -

Hines Park Ford responded

Thank you so much for the feedback. We appreciate and take seriously any and all comments our customers have and are glad you took the time to review us. Our dealership's value is to be fair and just to all of our customers from service to sales. We take great pride in providing exceptional service to all. We can assure you that you have not been put on a mass email distribution list of ours. Based on the profile, the team has sent initial FQR emails in attempt to answer questions you may have, but you are not on a mass email list. If you are receiving additional emails, please let us know so we can look into this. As we hear of such an incident, we want to better understand what you are sharing. As you can see, we take pride in our approach to doing business better than the average dealership. We don't want you to feel like you're not welcome here and we'd love for you to become a regular customer. Please contact us at 248-900-0015 so we can discuss your experience, questions on this vehicle and we'll be here for you!

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May 25, 2022 -

CoffeltN responded

I have not received any personalized or specific contact, nor a response to my inquiries. The only communication I have received is numerous communications listings of other vehicles available (not even the same type as my search or inquiry) and specials. Perhaps I am not on a mass email list as you've stated, but I have been receiving marketing information in a repeated and automated fashion. I've already unsubscribed and blocked your emails given the lack of attention to my inquiry, I do not plan to call and provide you a second opportunity to provide service (or not).

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May 03, 2022

Eric's the best. He's personable and professional and he listens to my concerns and always answers my questions. He makes the process of lease renewal and new car p More

by RoseK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Wilkinson
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