Great communication with the staff. Each step of the process was explained in detail. Great customer service.

I had great experience leasing my new 2025 Ford Explorer! From placing my order to delivery. Excellent communication and the best customer service! Love Hines Park!

Very nice people to work with. Friendly courtesy to be around. Knows the business well

Excellent dealer and salesman that I deal with. Shaw hardy and Rick hawk. Very good

Great service and communication regarding purchase of vehicle. All paperwork went smoothly. Entire staff friendly and eager to please.

Review for Hines Park Ford – New Hudson, MI I brought my 2024 F-150 PowerStroke Hybrid (13,000 miles) to Hines Park Ford in New Hudson, Michigan for a “Service Engine Soon” light. After keeping the truck for a full day, they reprogrammed the computer and told me the issue was resolved. It wasn’t. When I returned, the warning light remained—and a new issue had developed: a loud Auto Start/Stop noise I had never experienced before. They kept the truck for another two days, replaced a couple parts, and again said everything was resolved. But after just six hours of driving, the service light returned and the noise persisted. On the third visit, they claimed to have made a few adjustments and said the truck was good to go. However, the Auto Start/Stop noise came back after only a few hours, and it was clear they had only resolved the service light. I brought the truck in a fourth time, now solely focused on the Start/Stop issue. After keeping it for four days, they told me this noise was “typical” for the vehicle—even though it never occurred in the first 13,000 miles and only started after their initial service. I’ve been extremely patient and invested six to seven hours of my business billing time trying to give Hines Park Ford every opportunity to resolve what they created. I even had to return to drive with the service manager and demonstrate the issue. After another day and a half, I called to stress urgency and was again told it was “normal.” If this sound is truly typical, why does it occur only periodically and not consistently? And why did it take four visits? After four visits, poor communication, and no real resolution, I was told there was nothing more they could do. I left with a degraded experience and a truck that no longer performs as it did before my Hines Park service. I chose Hines Park Ford based on their reputation. Unfortunately, this experience fell far well short. If you're considering service here, document everything, ask questions, and be prepared to advocate for yourself.