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Hines Park Ford

New Hudson, MI

4.8
284 Reviews
Hines Park Ford is a President’s Award winning dealership for superior customer satisfaction in both sales and service. Read our reviews and see for yourself. We have been selling new and pre-owned vehicles since we opened in 1995. With the addition of our Quick Lane and Collision Center we have become a full service dealer able to provide repair for all makes and models. Come see why we are one of Oakland County’s fastest growing Ford dealerships. Hines Park Ford – “where you feel more like a friend than a customer.”
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56558 Pontiac Trail

New Hudson, MI

48165

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Showing 284 reviews

January 11, 2013

I don't know why this dealership is rated so highly, are they bribing people for reviews? The service department doesn't answer the phone. I have been standing there while several employees ignore a ring More

by VibeyFocus
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
many
Jan 23, 2013 -

Hines Park Ford responded

Thank you for your feedback. We are sorry to hear you did not have a satisfactory experience with our service department. That is certainly not the type of experience we want our customers to have. Our service technicians take their job seriously and make every attempt to properly diagnose and fix a vehicle. Doing so is what creates repeat, loyal customers. Our phones should be answered timely. Having said that, perhaps you are bringing light to something that needs to be addressed. We take all reviews seriously. We will look into your concerns and address them accordingly.

January 04, 2013

Rebecca and Dolores made my buying experience so stress-free. Very kind and knowledgeable. Would definitely go back and a will refer all my friends. And LOVE the new Focus! Thank you! More

by dransley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rebecca Donehue and
December 27, 2012

Our Daughter just got her first new car. Allen helped us during the initial information gathering stage and with the final selection and purchase. Our daughter is in the Navy and only home for a short time More

by sbailo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
December 26, 2012

I wanted to order the new 2013 Escape FWD. Susan gave me a AWD trailer tow to test drive. I told her that is not what I want to order but assured me my new one would drive better. A month later I took del More

by CHainline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Susan
Jan 02, 2013 -

Hines Park Ford responded

Prior to ordering an Escape the customer test drove two Escapes we had on our lot. After taking delivery of the Escape the customer stated there was a severe vibration. The dealership has had 4 licensed, certified Ford technicians test drive the vehicle followed by a Ford engineer. Their determination is that there is nothing wrong with the vehicle. It has normal driving characteristics of an SUV. The concern of severe vibration, or bouncing, was not experienced while driving the vehicle. Hines Park Ford has done its due diligence to investigate any manufacturer’s problem with the vehicle.

November 24, 2012

After doing quite a lot of searching for the right vehicle and dealing with a number of rude, uninterested salesman, it was refreshing to meet Allen Oxley at Hines Park. Allen was extremely patient, f More

by ajhaughton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 17, 2012

Mike Tesauro is/was extremely professional and courteous with the purchase of my 2013 Ford Escape. He addressed all of my concerns (including replacing a discovered cracked mirror on the spot, thus avoiding More

by carreview2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 13, 2012

I was looking for and old gas saver, and Allen Oxley stepped up to the challenge of finding me and quality car at a FAIR price, with almost no profit to himself! This showed me that he was concerned mor More

by brandonlphillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 13, 2012

I was looking for a new F150 and was recommended to Hines Park Ford. My sales person was Allen Oxley. I've been to many different dealers and by far this was my best experience. Allen made it very comfort More

by bpachol21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 09, 2012

I ordered a New 2013 Explorer from Allen. I had decided to return to Allen because of a great 1st experience. So the return visit was an easy decision. What stood out with Allen is his ability to show al More

by colter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 02, 2012

My recent visit to HinesPark Ford was a pleasant experience. Both Allen and Joey were very polite and helpful. The ignition repair to my 2008 Van was completed within 1/2 hour thanks to the knowledg More

by Uncle Phil41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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