Hines Park Ford

My husband found his 2012 Explorer online. We had never dealt with Hines Park before but decided to give them a chance. The experience was positive from the beginning to the end. Allen Oxley and the othe dealt with Hines Park before but decided to give them a chance. The experience was positive from the beginning to the end. Allen Oxley and the other staff were pleasant, professional and knowledgeable. Allen was always available to answer any questions or concerns we had. Allen assured us if we had any problems in future he would be there to address them and I am sure he will. `Purchasing a car is a major move, Allen and Hines Park made it seamless. More

Allen Oxley was a pleasure to work with. He made the whole process extremely easy. My husband works long hours and Allen stayed after for us, so we could come see the vehicle...not many people would do whole process extremely easy. My husband works long hours and Allen stayed after for us, so we could come see the vehicle...not many people would do that...we appreciated it!!! We never felt the typical sales pressure from Allen, he was honest and informative and never pushy. We will use him for our next vehicle purchase and send anyone else we know his way. THANKS!!!!! More

Last week I brought my car back to the place where it was purchased last year - Hines Park Ford. I received incredible service from Allen Oxley, and I can't recommend him highly enough! My car was serviced purchased last year - Hines Park Ford. I received incredible service from Allen Oxley, and I can't recommend him highly enough! My car was serviced in a timely manner, the staff members were all very polite and friendly, and my car is now running smoothly! More

Al Oxley has sold us our last 3 vehicles. His great personality and honesty lets you know you can trust him. I would recommend the dealer and definitely Al Oxley. personality and honesty lets you know you can trust him. I would recommend the dealer and definitely Al Oxley. More

Used the internet to find the Ford Flex we purchased. Allen Oxley was the salesperson we meet with.Very open and friendly person. Before we took the car for a ride he pointed out any flaws that he knew a Allen Oxley was the salesperson we meet with.Very open and friendly person. Before we took the car for a ride he pointed out any flaws that he knew about the car. After our drive we noticed that the back brakes were a little hot by the smell. Allen promised that would be taken care of. He then explained the features that are on the Flex. We feel we made a great deal on the used car.He called us before we went back to pick up the car and let us know that their service department had taken care of the caliper that was causing the break smell. Even though it is a little drive from Lansing, we will recommend Hines Ford and Allen to anyone looking for a vechicle. Steve Benkovsky More

Allen has been great to work with before, during, and after the sale of my F-150. A true professional. I would recommend Allen and the Hines Park team as a great place to buy and service a Ford vehicle after the sale of my F-150. A true professional. I would recommend Allen and the Hines Park team as a great place to buy and service a Ford vehicle. Todd Somerville More

Hi Mike, I wanted to take a moment to thank you Hi Mike, I wanted to take a moment to thank you for the job that you did in the research and assessment of my truck purchase. This was a smoot Hi Mike, I wanted to take a moment to thank you for the job that you did in the research and assessment of my truck purchase. This was a smooth, easy and pleasant transaction, which is exactly what I seek. You did a great job!! Thank you again and We love the truck! David & Dianne More

Just bought my 2013 Ford Focus ST from Janet Kramb up at Hines Park Ford, and it was by far the best dealer experience that I have ever had. I have been to some dealerships where the business was good, no c Hines Park Ford, and it was by far the best dealer experience that I have ever had. I have been to some dealerships where the business was good, no complaints for them. And I have been to some dealerships that were just terrible trying to pressure me into a sale, and trying to only move their stock in disregard to what I wanted. Janet at Hines Park Ford was nothing like that, she worked with me to order me the car of my dreams! It was the first brand new car I ever bought so I was not sure of everything that I would have to do or how the process exactly worked and she was there the entire time to help me through it. After I signed the car I was in a hurry and had to rush out, but she invited me to come back to get a walk through on the features of it. I thought I had figured just about everything out by the next day, but I came back anyways just to see if there was something I missed. Boy am I glad I did that, she spent about a half hour to a whole hour walking me through every feature of the car and the MyFord Touch system that it came with! But it didn't even stop there, I noticed a scratch on one of the trim pieces that happened during the building of the car, she made sure that the service department took a picture and ordered the new part before I even signed for the car! I can not believe the excellent level of service that she gave me. I am for sure a customer for life with Janet, she was by far the best salesperson I have ever had the pleasure of working with. More

Al was extremely helpful in locating a 2013 Ford Explorer for me. Al made the buying experience for me very easy, I told him the vehicle and options that I was looking for and it took a little while to locat for me. Al made the buying experience for me very easy, I told him the vehicle and options that I was looking for and it took a little while to locate one but he kept in contact with me the whole time. Al is a very friendly and personable professional salesman. Al made me feel as though he was helping me buy it and not selling it to me. I have reommended Al to my friends and family and look forward to a lasting friendship wit him and Hines Park Ford. More

A great environment, a great experiance & a great staff. I have rated the dealership and my experiance there quite high, with all sincerety. Rick Hawk was my salesman and did an excelent job findi staff. I have rated the dealership and my experiance there quite high, with all sincerety. Rick Hawk was my salesman and did an excelent job finding an Explorer with the right option packages, the right color and at the right price. Both Mr. Hawk and the technical support person took the time to show me and my wife how to use all the features included on the vehical and then focused specifically on the 'Ford My Touch' system. I am impressed. For anyone in the market for a new ride, give Hines Park Ford a try. More