Hines Park Ford

Honest Service I went for my 1st time to this dealer for the Works package, I was informed that they couldn't give me the package that included rotating my tires bec I went for my 1st time to this dealer for the Works package, I was informed that they couldn't give me the package that included rotating my tires because I had bad tread on them, they only charged me for the oil changed and even washed my car, What a surprise, they staff of: Janet, Don , Alan, and Amanda were extremely helpful, They dealership was open, bright and inviting and while waiting for my car to be done, everyone I met treated me with kindness. They shooked my hand and thanked me for my Business, The Honesty and Integrity of the service department to be commended< I will now only take my car here to be serviced from now on and should I ever be in the market for a vehicle, This is the dealership that I would choose ! More

First Time Leaser-Very Friendly Staff We are currently leasing a 2014 Ford Escape, and Derrick Young was extremely helpful. We got to look at all of the different options available, and we We are currently leasing a 2014 Ford Escape, and Derrick Young was extremely helpful. We got to look at all of the different options available, and we test drove a couple of different models. Each feature was explained thoroughly, and was very knowledgeable about all of our questions. He also explained all of the services that are provided with the lease, including the technology classes available to familiarize yourself with the advanced features. A huge thanks to Derrick for his help, and I would highly recommend asking for him. More

New car purchase My expectations were greatly exceeded. I will gladly recommend anyone to purchase a vehicle from Hines Park Ford. Allen Oxley went above and beyond My expectations were greatly exceeded. I will gladly recommend anyone to purchase a vehicle from Hines Park Ford. Allen Oxley went above and beyond in making my new car purchase an excellent experience. I'm now a life long customer. Thank you! More

First Time Buyer - Excellent Experience Allen Oxley was recommended by Conner Bosley from the body shop, and he was right! This is the first time I've bought a new car, and Allen made me fe Allen Oxley was recommended by Conner Bosley from the body shop, and he was right! This is the first time I've bought a new car, and Allen made me feel more than comfortable with the entire process. From beginning to end, I was confident that he was watching out for my best interest as he took the time to go over and explain everything. I really love my new car and would recommend Allen as well as the Hines Park Ford Team to all of my family, friends and neighbors. Thank you so much!! More

Great Experience and Customer Service! We called ahead to look at a vehicle in the dealer's inventory. When we arrived it was already ready for us, and after a quick drive we determined tha We called ahead to look at a vehicle in the dealer's inventory. When we arrived it was already ready for us, and after a quick drive we determined that it was the right car. Shawn explained the vehicle's features and outlined the process in great detail. Shawn went the extra mile and beyond to be sure we were satisfied. I would recommend Hines Park Ford to all my friends and family. More

Great personality Al knew what I wanted and after looking at a few different Escapes, gave me a great deal on one! He never pushed anything I didn't want and sat in the Al knew what I wanted and after looking at a few different Escapes, gave me a great deal on one! He never pushed anything I didn't want and sat in the car with me to make sure I knew all the new gadgets. I would recommend him to my friends & family. More

Excellent deal and service My experience with Allen Oxley couldn't have been better. I hadn't purchased a vehicle in 11 years and was apprehensive. Allen was very professional, My experience with Allen Oxley couldn't have been better. I hadn't purchased a vehicle in 11 years and was apprehensive. Allen was very professional, stayed on top of things and procured a better deal and interest rate than my credit union did. The car was clean and detailed when I picked it up. I met the mechanic, Tom Jawor, that took extra care in making sure that the vehicle was in perfect working order. I will buy another vehicle in the future from Hines Park. More

Recommend this Dealership In 40 years of buying cars, I have never dealt with such poor customer service and lack of integrity. My "certified Ford pre-owned" vehicle was unwas In 40 years of buying cars, I have never dealt with such poor customer service and lack of integrity. My "certified Ford pre-owned" vehicle was unwashed or detailed when I saw it but was assured it would be when I picked it up. 4 days later, it was driven up after signing the papers (never do that by the way) where I discovered two places where a scratch and ding had gone all the way through the paint. According to the Ford rep I talked to, that should not have passed their 172 pt. inspection and should have been fixed. The dealership refused to fix it; said I could use touch up paint if I wanted to. Used car sales Manager said he would take it to the body shop and deliver. It was delivered with touch up paint and a message that it was too expensive for them to fix it properly. Looks like mismatched nail polish dabbed on. Ford opens a "file" but doesn't stand behind that "172" point inspection by the way - tells you to deal with the dealership who just told you to take a hike. Helpful. This is my 7th Ford but first and last with this dealership. SIDENOTE - subsequent to this posting the dealership manager contacted me and offered what I felt was a sincere apology for my experience with the sales staff. He met with me and picked up the bill for having the paint scratches fixed. While the detailer was doing this he also noticed a bulge in the sidewall of a tire which could have resulted in a blow-out I took it to the service department at Hines Park where they quickly replaced it with a new one without charge. I would now advise that this dealership will stand behind its vehicles and takes care of its customers. If something doesn't seem right to you, ask for the manager. He is on top of his game! More

Great Experience This is a premier dealership with a premium sales staff. My family has purchased 3 vehicles in the past 2 years. Two new cars and one used car for my This is a premier dealership with a premium sales staff. My family has purchased 3 vehicles in the past 2 years. Two new cars and one used car for my daughter. We couldn't be any happier with our salesman Allen Oxley. He was very helpful and pleasant to work with. He answered all of our questions. Many times when you visit a car dealership you either have that salesman that follows you around from car to car never leaving your side, or just the opposite you feel invisible and no one offers to help. Allen listened to what we were interested in, showed us many different options (large on site inventory), then he left us alone to look at all the options. If we had a question or wanted to take a test drive he was always available. This was the first car buying experience, at a dealership, for or 22 year old daughter. Allen walked her through the hole experience and made sure she got a dependable and affordable vehicle. We love Hines Park Ford and our Sales associate Allen Oxley. More