
Hines Park Ford
New Hudson, MI
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Second Car This is the second Ford from the dealership., and Allen Oxley. Great customer service and also a great service Dept. Thank you Mr. Oxley for being so This is the second Ford from the dealership., and Allen Oxley. Great customer service and also a great service Dept. Thank you Mr. Oxley for being so honest and not pushy like some salesmen are. More
A great experience. Mr Oxley made the leasing experience wonderful, he answered every question that was asked of him, and he is great with customer service and satisfacti Mr Oxley made the leasing experience wonderful, he answered every question that was asked of him, and he is great with customer service and satisfaction. I would recommend Hines park Ford and Mr. Oxley to present and future individuals interested in purchasing and or leasing a vehicle. Overall It was a great experience. More
Honest Service I went for my 1st time to this dealer for the Works package, I was informed that they couldn't give me the package that included rotating my tires bec I went for my 1st time to this dealer for the Works package, I was informed that they couldn't give me the package that included rotating my tires because I had bad tread on them, they only charged me for the oil changed and even washed my car, What a surprise, they staff of: Janet, Don , Alan, and Amanda were extremely helpful, They dealership was open, bright and inviting and while waiting for my car to be done, everyone I met treated me with kindness. They shooked my hand and thanked me for my Business, The Honesty and Integrity of the service department to be commended< I will now only take my car here to be serviced from now on and should I ever be in the market for a vehicle, This is the dealership that I would choose ! More
First Time Leaser-Very Friendly Staff We are currently leasing a 2014 Ford Escape, and Derrick Young was extremely helpful. We got to look at all of the different options available, and we We are currently leasing a 2014 Ford Escape, and Derrick Young was extremely helpful. We got to look at all of the different options available, and we test drove a couple of different models. Each feature was explained thoroughly, and was very knowledgeable about all of our questions. He also explained all of the services that are provided with the lease, including the technology classes available to familiarize yourself with the advanced features. A huge thanks to Derrick for his help, and I would highly recommend asking for him. More
New car purchase My expectations were greatly exceeded. I will gladly recommend anyone to purchase a vehicle from Hines Park Ford. Allen Oxley went above and beyond My expectations were greatly exceeded. I will gladly recommend anyone to purchase a vehicle from Hines Park Ford. Allen Oxley went above and beyond in making my new car purchase an excellent experience. I'm now a life long customer. Thank you! More
Service Disaster and Rude Staff This dealership wants you to believe that they are they best in the area. I've been here for serice in the past and they put up a good front. Clean This dealership wants you to believe that they are they best in the area. I've been here for serice in the past and they put up a good front. Clean and warm service write-up area. However, when it comes to following through on service I would tell any Ford owner to go elsewhere. I have had issues with how long it takes to get service accomplished in the past but today is where I draw the line. A simple "The Works" oil change and tire rotation took 2 hours! Folks this is a job that many shops around town can do in 20-30 minutes for a LOT LESS. Oh and when I asked the Service Manager (name withheld) why, he looked at me like this was no big deal. Did not even offer a simple "sorry i will look into why this happened". This arrogance will catch up to this dealership and I hope a bunch of Ford owners in this area take note. More
First Time Buyer - Excellent Experience Allen Oxley was recommended by Conner Bosley from the body shop, and he was right! This is the first time I've bought a new car, and Allen made me fe Allen Oxley was recommended by Conner Bosley from the body shop, and he was right! This is the first time I've bought a new car, and Allen made me feel more than comfortable with the entire process. From beginning to end, I was confident that he was watching out for my best interest as he took the time to go over and explain everything. I really love my new car and would recommend Allen as well as the Hines Park Ford Team to all of my family, friends and neighbors. Thank you so much!! More
Great Experience and Customer Service! We called ahead to look at a vehicle in the dealer's inventory. When we arrived it was already ready for us, and after a quick drive we determined tha We called ahead to look at a vehicle in the dealer's inventory. When we arrived it was already ready for us, and after a quick drive we determined that it was the right car. Shawn explained the vehicle's features and outlined the process in great detail. Shawn went the extra mile and beyond to be sure we were satisfied. I would recommend Hines Park Ford to all my friends and family. More
Great personality Al knew what I wanted and after looking at a few different Escapes, gave me a great deal on one! He never pushed anything I didn't want and sat in the Al knew what I wanted and after looking at a few different Escapes, gave me a great deal on one! He never pushed anything I didn't want and sat in the car with me to make sure I knew all the new gadgets. I would recommend him to my friends & family. More
Excellent deal and service My experience with Allen Oxley couldn't have been better. I hadn't purchased a vehicle in 11 years and was apprehensive. Allen was very professional, My experience with Allen Oxley couldn't have been better. I hadn't purchased a vehicle in 11 years and was apprehensive. Allen was very professional, stayed on top of things and procured a better deal and interest rate than my credit union did. The car was clean and detailed when I picked it up. I met the mechanic, Tom Jawor, that took extra care in making sure that the vehicle was in perfect working order. I will buy another vehicle in the future from Hines Park. More