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Hines Park Ford
New Hudson, MI
284 Reviews
Hines Park Ford is a President’s Award winning dealership for superior customer satisfaction in both sales and service. Read our reviews and see for yourself. We have been selling new and pre-owned vehicles since we opened in 1995. With the addition of our Quick Lane and Collision Center we have become a full service dealer able to provide repair for all makes and models. Come see why we are one of Oakland County’s fastest growing Ford dealerships. Hines Park Ford – “where you feel more like a friend than a customer.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 284 reviews
May 05, 2016
Really hurt My experience with Hines Park was terrible. I scheduled an appointment to test drive/purchase a 2013 Ford Taurus SEL with 77,000 miles. I spoke with My experience with Hines Park was terrible. I scheduled an appointment to test drive/purchase a 2013 Ford Taurus SEL with 77,000 miles. I spoke with the dealership several times to confirm and informed them my home was an hour away, thus I did not want to waste the trip. My wife and myself started the drive and hit construction. I called the dealership and informed them of the delay. They informed us the car was still available and take your time. When we arrived we were informed the car was sold, but they could show us a 2011 with 89,000 for the same price. Wow what a bargain! They didn't even try to up sale me to a new model. I understand that things like this happen, but the total disregard for customer service was appalling. After a long day at work for the two of us not to receive a call saying, "We're sorry for the mistake. Don't continue your drive," knocked the wind out of me. They offered a $50.00 gift card for the trouble, which I declined. I guess I'm more hurt than anything. Nothing else to say. More
by Steve Davis
Employees Worked With
April 27, 2016
Top Notch Customer Service Outstanding! Outstanding! Outstanding! I purchased a new, used Ford Edge last Thursday at Hines Park Ford and I have to say, Shawn Hardy made the who Outstanding! Outstanding! Outstanding! I purchased a new, used Ford Edge last Thursday at Hines Park Ford and I have to say, Shawn Hardy made the whole experience a breeze. Shawn is very friendly, really easy to talk to and a very informative guy. If you are in the market for a new vehicle, go check out Hines Park Ford and ask for Shawn Hardy. You will not be sorry. Thank you again Shawn! More
by Edgeguy
Employees Worked With
April 21, 2016
Great Buying Experience! I'd just like to say that my recent experience purchasing a 2016 Escape from Chris Soutar was a pleasure. It was by far the best car-buying experien I'd just like to say that my recent experience purchasing a 2016 Escape from Chris Soutar was a pleasure. It was by far the best car-buying experience I've ever had. Now our third purchase/lease from Chris at Hines Park. Chris was patient, knowledgeable, and efficient in every phase of the sales process. I can't possibly say enough good things about Chris, so I'll just finish by saying that I will definitely be referring other prospective buyers to Chris Soutar and Hines Park Ford. More
by Matthew LaViola
Employees Worked With
Chris Soutar
March 26, 2016
Outstanding Service! I can't say enough good things about Hines Park Ford! The service department always takes care of us promptly and always at a great price! This is th I can't say enough good things about Hines Park Ford! The service department always takes care of us promptly and always at a great price! This is the only dealer we will ever go to for service and sales! More
by Julieyeskie
Employees Worked With
March 20, 2016
Thank you Janet Janet has been the BEST sales person I have ever had. She made this transaction happen in NO TIME!! She knows her business thats for sure. I hope to b Janet has been the BEST sales person I have ever had. She made this transaction happen in NO TIME!! She knows her business thats for sure. I hope to buy the next 2 to 3 cars from her.... If I need one. THANK YOU again Janet. Your the BEST! More
by focushinesparkp.tr
Employees Worked With
Other Employees :
manager in credit dept. was wonderful. 5 star Dealership !!
March 09, 2016
Great Continued Customer Service After Purchase I purchased a 2015 Ford Fusion a little over a year ago. Shawn was very supportive and through the purchasing process and was very transparent. After I purchased a 2015 Ford Fusion a little over a year ago. Shawn was very supportive and through the purchasing process and was very transparent. After my purchase he continued to support with customer service by paying for my first oil change and helping maintain a third party undercoat warranty while providing free loaner car services with his demo car. More
by jwagnitz
Employees Worked With
February 29, 2016
Dolores in sales is Outstanding! Dolores really cares about her customers and makes the process very easy and stress free. She is very attentive and delivers silver platter service. Dolores really cares about her customers and makes the process very easy and stress free. She is very attentive and delivers silver platter service. We have leased 4 cars from Hines through Dolores. It is a great dealership in a beautiful building with a varied selection to choose from. More
by Maggie25
Employees Worked With
February 23, 2016
Allen was excellent to work with. Make the deal easy. Allen really went out of his way to make the sales. No pressure, looked for every possible savings. Easy to contact before the sale. He is a man of Allen really went out of his way to make the sales. No pressure, looked for every possible savings. Easy to contact before the sale. He is a man of his word and came through on all he said he would do. A very positive experience. More
by Kiczek1973
Employees Worked With
January 17, 2016
Fast, flexible and very helpful I recently purchased my daughters first vehicle and couldn't be happier with Shawn and the entire team and Hines Park Ford. Shawn was very well resea I recently purchased my daughters first vehicle and couldn't be happier with Shawn and the entire team and Hines Park Ford. Shawn was very well researched and informative about our purchase, instrumental in helping us get the right documents even on a late Friday evening. His quick grasp of my requirements enabled him to structure financing terms that met my needs perfectly. Thank you! More
by szimmerm
Employees Worked With
January 06, 2016
Great service from Shawn Hardy After talking with Shawn Hardy about the lease of my 2016 ford fusion I was confident he was the salesman for me. He was fair with all the details I After talking with Shawn Hardy about the lease of my 2016 ford fusion I was confident he was the salesman for me. He was fair with all the details I wanted to hear. I will be dealing with him on the next time I get another car from Hines Park Ford. "You should too." More
by toughman13
Employees Worked With
