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Hill Nissan
Winter Haven, FL
1,239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,239 Reviews of Hill Nissan
June 30, 2023
I came here for car servicing and I left with a new car! We had some obstacles, but the way Bernard and John got passed them and helped me get a great deal on the car that I wanted was impressive. Great atm We had some obstacles, but the way Bernard and John got passed them and helped me get a great deal on the car that I wanted was impressive. Great atmosphere and transparency. Thanks! More
by Arelis
Verified CustomerEmployees Worked With
Bernard Pruitt
June 28, 2023
Everyone was personable, knowledgeable, and professional. all questions and concerns were answered and explained. I miss Corey but Chris was very helpful. He is a nice addition to the service department. all questions and concerns were answered and explained. I miss Corey but Chris was very helpful. He is a nice addition to the service department. More
by THERESA.GARBE
Employees Worked With
Zak, Chris-Service Department
June 28, 2023
This dealership was wonderful when they were having trouble finding exactly what was causing my problem the department service manager Joe spent time with me, driving back-and-forth in the lot stopping trouble finding exactly what was causing my problem the department service manager Joe spent time with me, driving back-and-forth in the lot stopping and starting until he fully understood what the issue was I could not have had more personal concerned service from this dealership More
by RHALLFIN
Employees Worked With
Joe service department manager , Joseph Noviello
December 28, 2022
I made the mistake of not reading prior reviews before taking my Nissan GT-R to this dealership for service. After setting an appointment well in advance it still took them over 5 hours to do my oil chang taking my Nissan GT-R to this dealership for service. After setting an appointment well in advance it still took them over 5 hours to do my oil change and would have taken much longer if I didn’t stand up for myself and ask them to get it done sooner. I arrived at 10 am for my appt. After waiting an hour without my car entering the service bay they told me it would be done by 5. On top of this I asked if my airbag system was working correctly because the airbag light wasn’t illuminating as you would expect. Instead of the “certified techs” knowing how this light operated and educating me on their system I asked if I needed a diagnostic to know if it was was working and they gladly obliged to charging me $160 for a diagnostic. I spoke with August the GM and he agreed with me that they should know the Nissan safety systems and said “it was no problem and he would have my $160 refunded”. After receiving a rude call back from the service manager telling me I wasn’t getting my money back I attempted to call the GM back 3 times leaving messages to speak with him about this situation and to receive my money back. Still no call back, not a man of his word. Do yourself a favor and avoid this dealership. Their website states “Remember, Others Won’t Hill Will!” And “We'd love to give you a top-notch experience, and we look forward to giving you service that can't be beat!” Unfortunately this is far from the truth and was one of the worst dealership experiences I have ever had. Drive a little further and find a reputable company to deal with. More
by Avoid Hill Nissan
Employees Worked With
August
August 09, 2022
Staff is a joke! ! Unable to complete there daily job task. The worst customer service!!!!!!!!! Do not ever deal with anyone there!!’ Especially Robyn in service depar ! Unable to complete there daily job task. The worst customer service!!!!!!!!! Do not ever deal with anyone there!!’ Especially Robyn in service department. She can’t keep up with her customers and there appointments. At this point she doesn’t know if she’s coming or going! I drove 45 minutes for her to tell me she doesn’t remember making my appointment or having a rental I could use like she stated when scheduling my appointment almost two weeks ago.. Not only issues with today!!!! It’s every time I go there…..If you have to wait for your vehicle it might get fixed that day or it might take 2 weeks . Have had my car a little over a year and has been in and out of shop!!!! Don’t go here!!! I’m going to write a review every day!!! More
by Andrea Mabe
Employees Worked With
Robyn
