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Hill Country Honda
San Antonio, TX
762 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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762 Reviews of Hill Country Honda
Verified Customer
April 28, 2023
Very courteous staff and I will only do service there. Staff is trustworthy and they are the main reason I only buy my cars from there. Staff is trustworthy and they are the main reason I only buy my cars from there. More
by ZALAPA999
Employees Worked With
Aaron Soliz, Benjamin Edwards, Matt Zuniga
March 21, 2023
I recently had the pleasure of working with Hill Country Honda to purchase a new car, and it was an incredibly positive experience from start to finish. The dealership staff was highly knowledgeable, hel Honda to purchase a new car, and it was an incredibly positive experience from start to finish. The dealership staff was highly knowledgeable, helpful, and patient. They took the time to listen to my needs and preferences and showed me a wide range of vehicles that fit my requirements. I was never rushed or pressured into making a decision, and the team was always willing to answer any questions I had. Once I had selected the car I wanted, the dealership's financing team was incredibly helpful in finding me a loan that fit my budget. They walked me through all the details and ensured I understood everything clearly before signing any paperwork. The delivery process was also excellent. The staff took the time to show me all of the features of my new car and answered all of my questions. After the sale, they even followed up with me to ensure I was delighted with my purchase. Overall, I had a fantastic experience with Hill Country Honda, and I highly recommend them to anyone in the market for a new car. Their team is knowledgeable, friendly, and professional, and they go above and beyond to ensure that their customers are delighted. Thank you, Hill Country Honda, for making my car-buying experience so positive! More
by AdventureAddict
Employees Worked With
John Medelez
March 06, 2022
DO NOT BUY FROM HILL COUNTRY HONDA. I found my dream car at Hill Country Honda. The salesman was great, but after the sale process bordered on fraudulent. Throughout the process the sal I found my dream car at Hill Country Honda. The salesman was great, but after the sale process bordered on fraudulent. Throughout the process the salesman and the finance person told me the add-on packages they pressured me to buy could be canceled at anytime. After the sale, they changed their mind and blatantly told me I could not. Over $7000 in add-ons. None of which (aside from tire and wheel damage protection) was worth anything. $1870 for a protection plan that included 3 month 3000 mile powertrain warranty...and two oil changes for a 2021 car. Worthless, and uncancellable according to them. I got some $3000 finally taken off, but as of three weeks later, they have not credited the finance company to go towards principle. So they lied from the sales process , lied in the finance process and now lying about issuing credit to the finance company. This company is owned by Rene Isip and John Eagle dealerships. Please don't trust any of these dealerships. More
by holadonlewis
Employees Worked With
Ruben Flores
February 27, 2022
They tell you one price over the phone change everything when you get there don’t waste your time they wasted my time I will never get back that 4 hours of my life 9000 more than what I was told for your in when you get there don’t waste your time they wasted my time I will never get back that 4 hours of my life 9000 more than what I was told for your information I don’t waste my time with reviews either so yes I’m very upset More
by Unhappy customer
Employees Worked With
Justin
September 20, 2021
Awesome experience! Jay Prunty my salesman was awesome! He was attentive, not pushy, informative and honest. I wanted to try leasing, I told them what I could afford and that's what I am paying. Sure wh He was attentive, not pushy, informative and honest. I wanted to try leasing, I told them what I could afford and that's what I am paying. Sure when you hit the finance guy he has a few more options you can listen to and can absolutely decline. When given my keys Shawn Mallari went over every inch of the vehicle, explaining all options and apps associated with my new vehicle. Two days after my purchase Honda called me asking how things were going, did I have any questions and for me to call if I did. Thank you Hill Country Honda! PS I had and will continue to have my car serviced here as well. The service department is excellent. More
by tigger0962
Employees Worked With
Jay Prunty-5 stars, Pete Garza-5 stars, Shawn
September 09, 2021
They don't email u back to tell the price of a car they don't offer any water when I go in the showroom the sales men are totally with out a clue and just sit around talking to each other went to Gunn got don't offer any water when I go in the showroom the sales men are totally with out a clue and just sit around talking to each other went to Gunn got great service they should close the doors More
by Robby
Employees Worked With
Don't remember
August 22, 2021
Worst dealership I have ever worked with. If you purchase something from them be sure to add up all the costs before you sign you final paperwork., They tell you that the Honda advantage is somethi purchase something from them be sure to add up all the costs before you sign you final paperwork., They tell you that the Honda advantage is something you have to purchase and tell you a what it will cost. Well when you get to finance they put it on 3 different line items and charge you more than you agreed on. My fault for not adding up each line item before I signed, but once I got home and started checking, they actually charged me more. I have been trying for 3 weeks to get a refund and no luck. First they won't call you back, and then when they do you get the run around. They lie, they cheat and their customer service sucks. I had to give them 1 star otherwise I would have given them a negative star rating Really wish I would have looked up all their ratings online and with the BBB which they have a horrible rating with also More
by rhonda
Employees Worked With
I did not work with the Raunel Milian
August 18, 2021
This has to be the worst dealership I have ever dealt with, their pricing practice is horrible. The car I went in to purchase went from 24K to over 30K by the time they added the mandatory HCH and vario with, their pricing practice is horrible. The car I went in to purchase went from 24K to over 30K by the time they added the mandatory HCH and various warranties. They pretend to go in the back and take items off but when you look at the bottom line they are still there. I wish I had got up and walked away from the table. I will never purchase from them again and I would never recommend them to anyone. They also will not call you back so good luck with that! More
by Shunda
Employees Worked With
Enrique
