Hill Country Honda

Hill Country Honda responded

Thank you for bringing this issue to our attention. We apologize for the oversight in not cleaning the battery posts after the battery replacement. It is our responsibility to ensure that all aspects of the service are completed to the highest standards, and we regret that we fell short in this instance. Please know that we take your feedback seriously and will address this matter with our team to prevent similar occurrences in the future. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. If you have further questions or concerns, please don't hesitate to contact service@hillcountryhonda.com. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

Hill Country Honda responded

We're sorry to hear about your negative experience with our staff. We apologize if there was a lack of knowledge and if you encountered any rudeness. We strive to provide excellent customer service and treat all customers with respect, regardless of the make or model of their vehicle. We appreciate your feedback and the opportunity to improve our services. Thank you for bringing this to our attention.

Hill Country Honda responded

Thank you for leaving such a positive review! We're thrilled to hear that you had an easy and quick experience with us, and that you found our prices to be great. We greatly appreciate your kind words about Aaron, who provided professional and knowledgeable service. We'll be sure to pass along your appreciation to him. Your recommendation means a lot to us, and we're honored to have earned it. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing Hill Country Honda, and we look forward to serving you with the same level of excellence!

Hill Country Honda responded

Thank you for sharing your positive feedback! We're delighted to hear that Daisy has handled your needs exceptionally, especially during your recent visit with multiple issues. Providing exceptional customer service is important to us, and we're glad that Daisy has consistently met your expectations. We appreciate your kind words and your trust in our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to continuing to serve you with the same level of care and dedication!

Hill Country Honda responded

Thank you for sharing your positive feedback! We greatly appreciate your kind words about our courteous staff. Providing trustworthy service is a core value for us, and we're delighted to know that our staff's trustworthiness is the main reason you choose to do service and buy cars from our dealership. Your loyalty means a lot to us, and we're honored to be your preferred choice. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your support, and we look forward to continuing to provide you with excellent service and trustworthy experiences!

Hill Country Honda responded

Thank you for sharing your positive feedback! We're thrilled that everyone at our dealership was attentive and courteous to your needs. Providing excellent customer service is our priority, and we're glad we met your expectations in that regard. We understand the importance of keeping you updated throughout the process and are so happy that we could do so. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you with the same level of care and attention!

Hill Country Honda responded

Thank you for taking the time to share your positive experience with Hill Country Honda. We are thrilled to hear that our knowledgeable, helpful, and patient staff made your car-buying experience so positive from start to finish. We pride ourselves on providing excellent customer service and ensuring our customers are never rushed or pressured into making decisions. We are glad that our financing team found you a loan that fits your budget and that you were satisfied with the delivery process. Our team is committed to going above and beyond for our customers, and we are happy to hear that we exceeded your expectations. Thank you for choosing Hill Country Honda, and we look forward to serving you again in the future.

Hill Country Honda responded

We are sorry to hear that you had a negative experience. We value our customers and strive to provide transparent and accurate information. We apologize for any miscommunication or inconvenience you may have experienced during your visit. If you are willing, we would appreciate the opportunity to investigate this matter further to see if we can do anything to rectify the situation. Our team would like to work with you to understand what went wrong and try to make things right. We appreciate your feedback and hope to have the chance to earn your business in the future.

Hill Country Honda responded

Thank you for sharing your positive experience with Hill Country Honda. We are thrilled that Jay Prunty provided attentive, informative, and honest service during your visit. Our team takes pride in not being pushy and ensuring customers feel comfortable throughout the process. We are glad that Shawn Mallari went over every inch of the vehicle with you and that Honda reached out to follow up after your purchase. We appreciate your business and look forward to serving you again. Thank you for choosing Hill Country Honda!