Hill Country Honda

Hill Country Honda responded

Thank you for your amazing review! We're delighted to hear that our team at Hill Country Honda provided you with exceptional service for your A/C maintenance. We take pride in going above and beyond for our customers, and it's wonderful to know that we were able to service your A/C without any charges or warranty claims. We understand the importance of a cool and comfortable ride, especially during the summer heat, and we're glad that your A/C is now running smoothly. Providing great customer service is our priority, and we appreciate your recognition of our service tech team. Thank you for choosing Hill Country Honda, and we look forward to serving you with the same level of excellence in the future.

Hill Country Honda responded

Thank you for your wonderful review! We are thrilled that you had a great experience with our service and found our staff friendly. We truly appreciate your loyalty as a Honda family and that this is your 10th Honda. It is an honor to serve customers like you who trust and choose Honda vehicles. We look forward to continuing to provide exceptional service and being a part of your automotive journey. Thank you for being a valued member of our Honda family!

Hill Country Honda responded

We apologize for the negative experience you had at our dealership. We aim to provide exceptional service to all our customers, and we regret that we fell short of your expectations. We would appreciate more details about your specific request so that we can address the issue and improve our services accordingly. Please feel free to contact our customer service team at service@hillcountryhonda.com so we can assist you further. We value your feedback and hope to have the opportunity to make it right.

Hill Country Honda responded

We're glad you had a positive experience with our service. Our team is dedicated to ensuring a welcoming environment and efficient service, so we're delighted to know that your oil change was completed promptly. We appreciate your suggestion of offering doughnuts in the morning, as we're always looking for ways to enhance our customer experience. Your patronage is highly valued, and we look forward to serving you again. Thank you!

Hill Country Honda responded

Thank you for your amazing review! We're thrilled you had a great experience with our dealership. Customer satisfaction is our top priority, and we're delighted that our services, atmosphere, and explanations provided met your expectations. Our team takes great pride in delivering awesome service and creating a positive customer experience. Your kind words will be shared with our employee service team, and they will be thrilled to hear about your satisfaction. We appreciate your support and look forward to continuing to serve you in the future. Thank you for choosing Hill Country Honda as your trusted car dealer!

Hill Country Honda responded

Thank you for your wonderful review! We're delighted to hear that our team was accommodating and provided you with helpful advice regarding the priorities for your vehicle. Ensuring our customers' needs are addressed is a top priority for us, and we're glad that we were able to assist you in determining the most important tasks. Your feedback is greatly appreciated, and we look forward to continuing to provide exceptional service. Thank you for choosing Hill Country Honda and for your kind words!

Hill Country Honda responded

Thank you for sharing your positive experience with us regarding your vehicle inspection at Hill Country Honda. We're thrilled to hear that our team did a great job and that you had a quick and hassle-free visit. Our goal is to provide efficient and seamless service to all our customers, and we're glad that we met your expectations. Your satisfaction is important to us, and we appreciate your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again and providing the same level of excellent service.

Hill Country Honda responded

Thank you for taking the time to share your feedback on your experience at Hill Country Honda. We're glad to hear that our team was friendly and attentive during your visit. We apologize if we were unable to address all of your requests, but we're pleased to know that you were still satisfied with the work that was completed. We strive to meet and exceed our customers' expectations, and your feedback helps us improve our services. If there's anything else we can do to further assist you, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.

Hill Country Honda responded

Thank you for sharing your positive experience with our friendly and prompt service at Hill Country Honda. We're delighted to hear that you were greeted warmly upon arrival and that our team was able to provide you with an accurate estimate of your wait time. We understand the importance of respecting our customers' time and strive to deliver efficient and timely service. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to continuing to provide you with exceptional service.

Hill Country Honda responded

We apologize for the inconvenience you experienced with the Android Auto issue and appreciate your feedback. Our technicians aim to resolve all customer concerns to the best of their abilities, and we regret that we could not resolve the problem in this instance. We're glad you found a solution using a phone cord adapter. Your resourcefulness is commendable, and we apologize for any frustration caused during the process. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

CMS responded

Thank you for the followup. I will continue to use Hill Country Honda.