Hill Country Honda

Hill Country Honda responded

We apologize for any confusion regarding the brake fluid maintenance for your 2023 Honda Odyssey. Considering San Antonio, Texas, experiences significantly more humidity than other parts of the United States, especially during the summer, we advise changing the brake fluid between 20,000 to 30,000 miles. This region-specific recommendation is a proactive measure against the hygroscopic nature of brake fluid, which absorbs moisture from the air. High-moisture environments like San Antonio can cause a lower boiling point and corrosion in the braking system, potentially resulting in a spongy brake feel and reduced braking effectiveness. While Honda's general recommendation is every 2-3 years or every 30,000-45,000 miles, our tailored advice for your area aims to maintain your vehicle's highest safety and performance standards. We appreciate your understanding and are committed to providing accurate, region-specific service recommendations.

mario.f.chavez.jr responded

I will respond the way I responded to your service advisors, can you provide me a source document from Honda or DuPont saying that this is required more frequently in ‘high moisture environments’. Because again, I do not see that in my owners manual either. And it seems to me that this should be a PM based on moisture levels and not mileage if such a thing exist. Because I’m certain you know that the moisture content is based on the percentage of water in the brake line, which is something that is easily measured with the correct tool. Which ironically I own and tested my vehicle at <1%. And I tested the accuracy of the tool myself, prior to use. Which can be I more than willing to preform at your service station, if you have 10 mins to spare.

Hill Country Honda responded

Thank you for highlighting the cleanliness of our facility and the friendliness of our staff at the desk. We are glad that our military discount made a positive impression on you. Regarding the pricing of our minivans, we strive to offer competitive rates, but we understand that they might not always meet everyone's expectations. We appreciate your continued support for our services and hope to meet your needs in the future.

Hill Country Honda responded

Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Adrian and his excellent customer service. It's great to know that his assistance was valuable to you and contributed to your overall satisfaction. We're also delighted that you love your new car! Your appreciation means a lot to us, and we'll be sure to pass your kind words to Adrian. Thank you for choosing us, and we look forward to serving you again in the future.

Hill Country Honda responded

We're delighted to hear about your great experience researching and purchasing your new vehicle with us. It's wonderful to know that you found our dealership to be fair, friendly, and informative. Your positive feedback is greatly appreciated, and we hope to continue providing you with excellent service in the future. Thank you for choosing us for your vehicle needs!

Hill Country Honda responded

Thank you for your kind words about our service! We're thrilled that you found our approach both stellar and attentive, especially in addressing your concerns. Your positive experience and intention to return mean a great deal to us, and we look forward to welcoming you back in the future.

Hill Country Honda responded

Thank you for sharing your wonderful experience with Adrian Johnson! We're delighted to hear that he provided exceptional service, contributing to your best experience in purchasing a vehicle. It's heartening to know that Adrian's assistance was greatly appreciated and that you love your new car. Your kind words mean a lot to us, and we'll make sure to convey your thanks to Adrian. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing us!

Hill Country Honda responded

Larry, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Daisy and our team, and we look forward to working with you again. Best Regards, Keith Ward General Manager

Hill Country Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hill Country Honda. Best Regards, Keith Ward General Manager

Hill Country Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Keith Ward General Manager