Hill Country Honda

Hill Country Honda responded

Thank you for leaving such a positive review! We're thrilled to hear that you had a good experience at Hill Country Honda. Our team takes great pride in providing excellent service, and we're delighted that you found our sales team and service department to be awesome, even after the sale. Your satisfaction is our priority, and we're grateful for your kind words. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing us, and we look forward to assisting you again in the future! Enjoy your vehicle!

Hill Country Honda responded

Thank you for sharing your positive experience with us! We're delighted to hear that you had a good service visit at Hill Country Honda, and that Daisy was particularly helpful in ensuring your shuttle was aligned and that you received your car in time for your road trip. Our team at Hill Country Honda is committed to providing top-notch service and ensuring our customers' needs are met. Your satisfaction is our priority, and we're glad that we could assist you in a timely manner. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we hope you have a fantastic road trip! We look forward to serving you again in the future!

Hill Country Honda responded

Thank you for sharing your positive experience with Joseph! We're thrilled to hear that he provided excellent service and professionalism during your visit. At Hill Country Honda, we take pride in having knowledgeable and dedicated salespeople like Joseph who go above and beyond to assist our customers. Your willingness to pay more for his expertise speaks volumes about the value he brings to the car buying process. If there's anything else we can assist you with or any further questions you may have, please don't hesitate to reach out. We'll be sure to pass on your kind words to Joseph, and we look forward to serving you again in the future! Thank you for choosing us, and we appreciate your feedback.

Hill Country Honda responded

Thank you for your positive review! We're delighted to hear that Aaron has been helpful, understanding, and courteous during your visits to Hill Country Honda. Our team takes pride in providing excellent customer service and accommodating our customers' needs, especially when it comes to prioritizing work on your vehicle and respecting your budget constraints. Your satisfaction is our priority, and we appreciate your kind words. If there's anything else we can do to assist you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we look forward to continuing to provide you with top-notch service in the future! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

We apologize for the unsatisfactory experience you had during your recent visit to Hill Country Honda. Your feedback is essential to us, and we take your concerns very seriously. We understand your frustration with the lack of interaction and the issue with the side view mirror recall item. We strive to provide excellent service, and it is clear that we fell short in this instance. Regarding the follow-up text of "failed inspect" items, we apologize for any confusion caused. While Honda does require vehicle inspections, we understand that the communication could have been clearer, and we apologize for any inconvenience this may have caused. Please know that we are taking your feedback into account and will work diligently to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your loyalty as a Honda customer, and we want to ensure that we can address your concerns and regain your trust. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make things right in the future.

Hill Country Honda responded

Thank you for sharing your positive review with us! We're thrilled to hear that the entire staff at Hill Country Honda has been helpful, knowledgeable, and friendly. Our team takes great pride in delivering excellent customer service, and we're glad that it showed during your experience with us. Your kind words mean a lot to us, and we're grateful for the opportunity to serve you. If there's anything else we can do for you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we look forward to continuing to provide you with top-notch service in the future! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

Thank you for your wonderful review! We're thrilled to know that you've had positive experiences with Hill Country Honda. Providing excellent service and showing kindness and respect to our customers are values that we hold dear. Your appreciation means a lot to us, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or any further questions you may have, please don't hesitate to reach out. Thank you for choosing us, and we look forward to continuing to be good to you in the future! Your feedback is greatly appreciated, and we thank you for being a part of the Hill Country Honda family!

Hill Country Honda responded

Thank you for your wonderful review! We're thrilled to hear that our staff has consistently provided pleasant, informative, and quick service during your visits to Hill Country Honda. Your satisfaction is our priority, and we're delighted that you appreciate our recommendations as well. We take pride in delivering excellent customer service, and we're glad that it shows in your experience with us. If there's anything else we can do to assist you or any further questions you may have, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we look forward to continuing to provide you with top-notch service in the future! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

Thank you, Howard, for sharing your wonderful experience with us at Hill Country Honda! We're thrilled to hear that Chuck Marsh made your car-buying journey enjoyable and refreshing. We prioritize Providing exceptional customer service, and we're delighted that Chuck showed you and your son respect and was always ready to answer your questions promptly. We understand the importance of a positive buying experience, and we're glad that Chuck's great personality and attitude made your visit special. Congratulations on your new 2023 Honda Pilot EX-L, and we appreciate your trust in us. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we hope you continue to enjoy your new vehicle for many years to come! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Hill Country Honda responded

Thank you, Howard, for sharing your wonderful experience with us at Hill Country Honda! We're thrilled to hear that Chuck Marsh made your car-buying journey enjoyable and refreshing. We prioritize Providing exceptional customer service, and we're delighted that Chuck showed you and your son respect and was always ready to answer your questions promptly. We understand the importance of a positive buying experience, and we're glad that Chuck's great personality and attitude made your visit special. Congratulations on your new 2023 Honda Pilot EX-L, and we appreciate your trust in us. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Hill Country Honda, and we hope you continue to enjoy your new vehicle for many years to come! Your feedback is greatly appreciated, and we thank you for being a valued part of our community.

Howard Warren - it is ok to share responded

Thank you for your response, about my comments about Hill Country Honda and Chuck Marsh. My wife loves our new 2023 Honda Pilot EX-L. Thank you again, and please thank Chuck Marsh for me. “ My son and I did an internet research and called several Honda dealerships. We went to one dealership and drove a Honda Pilot Exl, but we weren't able to reach a price agreement. We then went to Hill Country Honda where we were met by Chuck Marsh when we pulled up. We spoke with Chuck Marsh and then I drove a 2023 Honda Pilot Exl. We ask Mr Marsh a number of questions about the 2023 Honda Pilot Exl which he answered immediately or quickly obtained the answer. We found Chuck Marsh showed us respect, was never short with us, and was very easy to talk with. I am 77 years old and have talked with a number of used car salesmen before, but talking with Chuck Marsh was a refreshing experience mostly because of his great personality, and the respect he demonstrated toward my son and I. I traded in my 2018 Honda Pilot EXL, and ended up purchasing the 2023 Honda Pilot EXL, and enjoyed the experience there at Hill Country Honda mostly because of Chuck Marsh and his great attitude. Howard Warren 704-942-6273 “ hsnbt@yahoo.Com