Hill Country Honda

Hill Country Honda responded

We appreciate your feedback and understand your concerns. We apologize for any confusion or frustration caused by the "recondition fee" that you encountered. Our intention is to provide transparency and clarity in all aspects of our business, including pricing. Your feedback is valuable, and we will take it into consideration to ensure that our pricing practices are more straightforward and easy to understand. If you have any further questions or if there's anything we can do to address your concerns, please feel free to reach out. We value your input and aim to improve our services based on customer feedback.

Hill Country Honda responded

We're thrilled to hear about your awesome visit! Thank you for your positive feedback and kind words about our fast and friendly customer service. Providing you with detailed information about the necessary services is a priority for us, and we're glad that it met your expectations. If you ever need assistance again or have any questions in the future, please don't hesitate to reach out. We're here to continue providing you with exceptional service and support. Your feedback is greatly appreciated!

Hill Country Honda responded

Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience with our services and that you were greeted promptly upon arriving at the service station. We also appreciate your understanding regarding the courtesy car wash. We apologize for any inconvenience caused by the stains on the waiting room seats. Your feedback is important, and we'll work to improve this aspect of the experience for our customers. We're glad to know that overall, you felt we did a good job taking care of your car. If you have any further comments or suggestions, please feel free to reach out. We're here to continue providing you with excellent service and support. Your feedback is greatly valued!

Hill Country Honda responded

We're thrilled to hear that you had such a positive experience with our team member! Thank you for your kind words about his professionalism, friendliness, and helpfulness. We're glad to know that he provided you with the assistance you needed for your car's service. If you ever have more questions or require further help, please don't hesitate to reach out. We're here to ensure that your experience with us remains consistently positive and supportive. Your feedback is greatly appreciated!

Hill Country Honda responded

Thank you for your feedback! We're pleased to hear that you had a positive customer service experience with us. We apologize for any inconvenience caused by the inspection taking longer than expected, but we're glad to know that our clean and kid-friendly lounge helped make your wait more comfortable. We appreciate your understanding. We look forward to the opportunity to serve you again. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're here to continue providing you with excellent service and support. Your feedback is greatly appreciated!

Hill Country Honda responded

Thank you for your positive feedback! We're thrilled to hear that you had such a positive experience with Matt Zuniga, your service advisor, and Travis, the manager. We're proud to have team members who excel in customer service. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to continue providing you with excellent service and support. Your feedback is greatly valued, and we're grateful for the opportunity to serve you well!

Hill Country Honda responded

We're thrilled to hear about your positive experience! Thank you for your kind words about our friendly, competent, and professional team. We're delighted to know that you had such a positive impression of our new management under Kevin, our General Manager of Sales. It's great to hear that Pedro Sanchez and Jonathan Gonzalez also contributed to your positive experience. If you ever decide to purchase again or if you have any questions in the future, please don't hesitate to reach out. We're here to provide you with the same high-quality service and support. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

Hill Country Honda responded

We greatly appreciate your feedback! It's wonderful to hear that our team member took the time to thoroughly explain the repairs and even helped you set up your radio to connect with your phone. We're glad you found him patient and knowledgeable about the services provided. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to continue providing you with excellent service and support. Your feedback is valued and makes a difference to us!

Hill Country Honda responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Daisy provided you with exceptional assistance. It's great to know that she went out of her way to help and that you found her to be efficient, courteous, and personable. We're proud to have team members like Daisy who represent Honda well. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to continue providing you with top-notch service and support. Your feedback is greatly appreciated!

wineysandra responded

Shuttle drivers are very nice and helpful as well. Great help for customers waiting for longer repairs.

Hill Country Honda responded

We are sorry to hear about your unfortunate experience with one of our team members during your recent visit to our dealership. We understand that the wait time and the way you received your keys were not up to our usual standard of service, and we apologize for any inconvenience caused. We appreciate your feedback and take it very seriously. We will address this issue with our team to ensure that our staff is always friendly and helpful towards our customers. Your safety and satisfaction are of utmost importance to us, and we will also review our service recommendations to ensure clear and necessary communication. We truly value your loyalty and hope to have the chance to serve you better in the future. Thank you for bringing this matter to our attention.