Hill Country Honda

Hill Country Honda responded

We apologize for the frustration and inconvenience you've experienced with your recent service visit. Your feedback is important to us, and we're sorry for any miscommunication regarding the initial diagnosis and subsequent issues. It's our goal to provide accurate and thorough assessments to address all concerns effectively. We're committed to resolving this matter and ensuring your vehicle's issues are properly diagnosed and fixed. Our team will review the situation to improve our communication and service quality. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your patience and value your business.

Hill Country Honda responded

We're delighted to hear that you had a positive experience during your visit. Our team's focus on providing fast, friendly, and efficient service is something we take great pride in. We're glad you found our facility clean and comfortable, with amenities like beverages and TV to make your wait more enjoyable. Accepting competitors' coupons is just one of the ways we strive to offer the best value to our customers. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again.

Hill Country Honda responded

We appreciate your feedback regarding your service experience. While we're glad to hear that you receive good service, we apologize for any difficulty you've faced in reaching your service representative for questions. We understand the importance of clear communication and accessibility. We're actively working to improve our communication channels to ensure that you can easily get in touch with us when needed. If you have any further questions or concerns, please don't hesitate to reach out. Your feedback helps us enhance our customer experience, and we value your business.

Hill Country Honda responded

We apologize for the inconvenience you've experienced with the back power port in your vehicle. Your feedback is important to us, and we're sorry that the previous fix did not address the issue. Our team is dedicated to resolving the problem effectively, and we appreciate your patience as we work to find a solution. If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out. We're committed to ensuring your satisfaction and making sure the issue is properly addressed.

PATTIEW responded

Since my wife has been calling over the last week and literally no one in service picking up once, and left a message to the service advisor with no response, a good start would be to contact me and set an appointment to get it repaired,

Hill Country Honda responded

We're thrilled to hear about your positive experience with our service! Providing great and friendly service is what we aim for, and we're glad to know that your visit went smoothly. It's wonderful that you didn't have to wait long and that you received an awesome deal. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to providing you with continued support and great service.

Hill Country Honda responded

Thank you for your kind words and your continued support. We're delighted to know that Hill Country Honda consistently meets your expectations with excellent customer service. We strive to provide a pleasant and efficient experience for all our customers. If you ever need anything or have further feedback, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you again whenever you need our services.

Hill Country Honda responded

Thank you for sharing your positive experience with our dealership. We are delighted to hear that our environment was clean and our staff was friendly. We are thrilled to know that the salesman who assisted you was knowledgeable and helpful in your decision-making process. If you have any questions or feedback, please do not hesitate to contact us. We are here to support you and provide exceptional service throughout your ownership journey. We appreciate your business and look forward to serving you again in the future.

Hill Country Honda responded

We're thrilled to hear that you had a positive service experience with us! Providing efficient and attentive service is a top priority, and we're glad to know that your wait time was minimal and that the technician took excellent care of your vehicle. If you have any more feedback or need assistance in the future, feel free to reach out. We appreciate your business and look forward to providing you with continued top-notch service.

Hill Country Honda responded

We deeply apologize for the unacceptable experience you encountered during your recent service visit. Your feedback is disheartening, and we're genuinely sorry for the delays, lack of communication, and the overall unsatisfactory service you received. This is not reflective of the level of customer service we aim to provide. We understand your frustration, and we're committed to addressing the issues and improving our processes to prevent similar situations in the future. Your input is invaluable to us, and we're working to ensure better communication, efficiency, and accuracy going forward. If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out. We appreciate your patience and the opportunity to make amends.

Hill Country Honda responded

We sincerely apologize for the inconvenience you experienced during your recent service visit. Your feedback is important to us, and we're sorry that the primary issue wasn't resolved and that communication fell short. We understand the frustration caused by the delay and lack of updates. We're committed to addressing these issues to improve our service quality and communication. Your input helps us make necessary improvements. If you have any further concerns or need assistance, please don't hesitate to reach out. We appreciate your patience and the opportunity to make things right.