Hill Country Honda

Hill Country Honda responded

We appreciate your loyalty to Honda vehicles and thank you for choosing Hill Country Honda for your recent purchase. We're sorry to hear that you felt our sales manager could have provided more assistance in terms of pricing and services. Your feedback is important to us as we continuously strive to improve our customer experience. We value your input and will use it to enhance our services. If you have any further concerns or questions, please don't hesitate to reach out. We hope to have the opportunity to better meet your expectations in the future.

Carlos responded

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Hill Country Honda responded

We're thrilled to hear about your positive experience with Aaron from our service team! Thank you for taking the time to share your feedback. We're proud to have team members like Aaron, who exemplify professionalism, courtesy, and friendliness. Your kind words are truly appreciated, and we'll pass along your compliments to him. If you ever need assistance, don't hesitate to reach out. We're here to provide you with top-notch service and support.

Hill Country Honda responded

We apologize for any frustration you experienced during your recent visit to our Tire service department. Your feedback is important to us, and we're committed to ensuring that all our staff members provide accurate and consistent information. It's disappointing to hear that your interaction didn't meet your expectations, and we apologize for any inconvenience caused by the miscommunication about pricing and procedures. We value your business and will take your comments seriously as we work to improve our internal communication and customer service. Your input will help us create a better experience for all our customers, and we hope to have the opportunity to serve you more effectively in the future.

Hill Country Honda responded

Thank you for sharing your car buying experience with us. We're glad to hear that the process was relatively quick and smooth for you. We apologize for any minor hiccups caused by the transition to different ownership that led to computer issues. Your understanding is appreciated, and we're continuously working to improve our operations. If you have any further questions or need assistance, please don't hesitate to let us know. We're here to help and ensure that you have a great ownership journey with your new vehicle.

Hill Country Honda responded

We're pleased to have been able to provide you with convenient and professional service that meets your expectations. Our team takes pride in delivering thorough and transparent explanations of the services performed. Feel free to reach out if you have any more questions or need assistance in the future. Your feedback is valuable to us, and we look forward to serving you again for any of your automotive needs.

Hill Country Honda responded

We're thrilled to hear that we could successfully repair your car and that it's running smoothly now. Providing you with a list of suggested future maintenance is part of our commitment to keeping your vehicle in great condition. It's wonderful that our team's friendliness and communication kept you well-informed throughout the process. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your vehicle's continued performance and your satisfaction as our valued customer.

Hill Country Honda responded

Thank you for sharing your experience with us. We're pleased to hear that you found our approach to pricing and time frame to be transparent and upfront. Meeting our commitments and having your van ready as promised is important to us. If you have any more feedback or need assistance in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again whenever you need our services.

Hill Country Honda responded

We're delighted that our convenient location near your home was a positive aspect of your experience. It's wonderful to hear that you found our dealership to be friendly, clean, and professional. We're dedicated to providing top-notch service and a pleasant environment for our customers. Your feedback on the quick turnaround time is greatly appreciated as well. If you have any more feedback or need assistance in the future, feel free to reach out. We're here to provide you with continued support and great service.

Hill Country Honda responded

We apologize for the frustration and inconvenience you've experienced with your recent service visit. Your feedback is important to us, and we're sorry for any miscommunication regarding the initial diagnosis and subsequent issues. It's our goal to provide accurate and thorough assessments to address all concerns effectively. We're committed to resolving this matter and ensuring your vehicle's issues are properly diagnosed and fixed. Our team will review the situation to improve our communication and service quality. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your patience and value your business.

Hill Country Honda responded

We're delighted to hear that you had a positive experience during your visit. Our team's focus on providing fast, friendly, and efficient service is something we take great pride in. We're glad you found our facility clean and comfortable, with amenities like beverages and TV to make your wait more enjoyable. Accepting competitors' coupons is just one of the ways we strive to offer the best value to our customers. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again.