
Hilbish Ford
Kannapolis, NC
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In 2004, bought a 2004 Ford Mustang GT on the internet; pricing on the car was excellent(below dealer invoice); One of the most pleasant experieces I ever had at a dealership. The main turnoff was the fina pricing on the car was excellent(below dealer invoice); One of the most pleasant experieces I ever had at a dealership. The main turnoff was the financing of the vehicle. I put down $3,000 and have excellent credit. The finance person tried to give me a very high interest rate. If I would have agreed to the term it would have been the equivalent of financing the car without a down payment!!! Beware... If it wasn't for the finance person would have rated the experience excellent. Was able to walk away with the car in 3 hours the same day!!! More
Vehicle was in for recalls/extended warranty issues several times in 2 years. This dealership NEVER alerted me to any of these; they were always found by my own research and told to the dealership by several times in 2 years. This dealership NEVER alerted me to any of these; they were always found by my own research and told to the dealership by me. Service department never communicated with me accurately or in a timely manner. They would have my car for two weeks and NEVER call me. I called them every time. They rarely knew what was going on or the status of the repairs. I will never buy a Ford again because of this experience with their service. More