Hilbish Ford
Kannapolis, NC
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Showing 115 reviews
i was treated good by Ron and Thomas thet were very helpful and worked hard on my application for a loan i would highly tell anyone about Ron and Thomas and It was a pleasure talking to the staff at Hi helpful and worked hard on my application for a loan i would highly tell anyone about Ron and Thomas and It was a pleasure talking to the staff at Hilbish they helped me out in every way down to the service area. More
I can not put into words what a great experience I had at this dealership! We had some negative equity and were worried that we could not trade out of our vehicle. We went to Hilbish and met Ron Bricker who this dealership! We had some negative equity and were worried that we could not trade out of our vehicle. We went to Hilbish and met Ron Bricker who was very nice and seemed to genuinely care about what we were saying and what our situation was. Ron introduced us to Thomas Dunlap in Finance and I immediately felt right at home with him. Hilbish (and Thomas and Ron) treat you like a person and not a dollar sign. I was appreciateive that they were aware of my situation and worked tirelessly to make sure I got a great deal, a great car, and secured my financing. I can't think of anyone that enjoys the car shopping experience, and I was one of many people that dreaded it. Once I got to Hilbish and met Thomas and Ron I stopped dreading the process. They were not pushy at all and were respectful of my needs and wants in a new vehicle. I have been to some dealerships where you tell the salesperson/finance person what you are looking for and they nod their heads affirmatively and then bring you out a car that is completely out of your stated needs and budget. Hilbish is not guilty of that! There is a reason that dealership has been serving customers for decades, you just don't find real people and real service like that every day. If you are in doubt about your ability to escape your current car situation or just shopping for a new car I highly recommend this dealership!!! There were no false promises just honesty with me from the very beginning. Thanks to Thomas, Ron and all the staff at Hilbish who made it possible for our family to leave with a quality vehicle!! More
Jimmy Knox, the salesman with whom we dealt, and Herbie Oxendine, the sales manager, were very knowledgeable, friendly and helpful in the entire visit, test drive, and final negotiating process. Even with Oxendine, the sales manager, were very knowledgeable, friendly and helpful in the entire visit, test drive, and final negotiating process. Even with a trade in the dealings went quite smoothly. I not only highly recommend Hilbish but especially do recommend Jimmy and Herbie. Furthermore, though I have only been driving my new 2011 Lincoln MKZ Hybrid for 2 weeks I am thoroughly enjoying the car and its excellent features and handling. Congratulations Ford for a great product and Thank you Hilbish for a pleasant buying experience. I expect to see a lot of the Lincoln MKZ Hybrids on the road. FBC, Huntersville, NC More
EXECELLENT Customer Service, EXECELLENT repair service and at a reasonable price. These folks know how to take care of a customer. I have had numerous repair work done at this dealership over the past few and at a reasonable price. These folks know how to take care of a customer. I have had numerous repair work done at this dealership over the past few years and they have treated me very fairly, especially advising on occassion that certain work, which I thought was necessary was not actually required for the safe function of the vehicle. Other repair shops would have jumped at the opportunity to soak you for as much as possible. The bottom line in why I keep coming back is their honesty, integrity and trustworthiness, which starts at the top in any competent organization More
Thank you Hilbish Ford for taking the time and effort to help me make the best possible decision on buying my vehicle. I went in thinking I needed a van, but as I looked around and test drove and discussed help me make the best possible decision on buying my vehicle. I went in thinking I needed a van, but as I looked around and test drove and discussed it all with Dennis, I realized what our family really needed was a full sized SUV to haul around Boy Scouts and the (tall!)Swim Team, not to mention the loads of groceries. I cannot tell you how much we have enjoyed our vehicle and moreover the excellent customer service and integrity of this dealership. I fully recommend Hilbish to anyone reading this. If you are looking for a new or used vehicle, please give them a visit, you will not be disappointed!!!! More
I bought my lincoln navigator over 7 years ago and the first one was a lemon. With the unbelievable help of Tommy (the service manager) - Lincoln bought it back and gave me a new one. Ever since Tommy h first one was a lemon. With the unbelievable help of Tommy (the service manager) - Lincoln bought it back and gave me a new one. Ever since Tommy has serviced this vehicle and every single time I bring it into the service dept. he treats it as if it is a brand new vehicle. Needless to say, because of Tommy, we also own a 2008 mustang and it too gets great service everytime it goes to the service dept. Tommy has always been so very helpful in giving us the best price possible and takes his job above and beyond just his title. I would recommend this service department to everyone!! More
My car's transmission went out so we decided to buy a used vehicle. We stayed with the dealership because of the wonder sales and service departments. We will always return to a place that provides exc used vehicle. We stayed with the dealership because of the wonder sales and service departments. We will always return to a place that provides excellent service in every department. Have a great day. More
I found the dealership when we moved to the area and used their service departmetn to service my Explorer. They were always wonderful to work with and serviced the vehicle well and always on time. We ended their service departmetn to service my Explorer. They were always wonderful to work with and serviced the vehicle well and always on time. We ended up needing a new car and the folks at Hilbish were very good to work with. They worked to help me find the the car that fit my needs in the price range that I wanted. I will do business with them again. More
I love being on a first-name basis with my car sales/repair dealership. Even though we did not buy all of our vehicles at Hilbish, we have them all serviced there. We bought two used cars there an sales/repair dealership. Even though we did not buy all of our vehicles at Hilbish, we have them all serviced there. We bought two used cars there and have been pleased with both of them. The service department always follows through with their promises, this is high on my list. More
Bought truck here used and got great deal. Have all my service done here on truck and junk pt cruiser .Tommy has always work best price even on PT and gets rare parts needed. As for truck great purchase a service done here on truck and junk pt cruiser .Tommy has always work best price even on PT and gets rare parts needed. As for truck great purchase and always great service and prices . As for paint job needed to fix my driving errors best ever.....Marty does great detailed work in timely manner. Nice to find dealership that backs up products they sell and even products they did not. Thanks More

