Hilbish Ford

My wife's Freestyle was due for it's second 50,000 mile CVT transmission service. Not all dealers have the proper fluids and equipment to work on the CVT because so few were produced. Ford/ZF Friedrichsha CVT transmission service. Not all dealers have the proper fluids and equipment to work on the CVT because so few were produced. Ford/ZF Friedrichshafen stopped production of the CFT30 and CFT23 transmissions after 2007. We just happened to be in North Carolina, 750 miles from home and I figured we'd wait until we got back to Northern PA for service. After calling around and looking up dealer service records, I found no dealer closer than 100 miles from my home that could service the car properly, but right here, less than 10 miles from my son's house was a top notch dealer. I phoned to verify that Hilbish could service this transmission properly and was scheduled in the very next day. I was greeted by 2 technicians eagerly awaiting to help me. Tommy assigned Andy to perform this work. Service as well as a multi-point inspection was performed quickly while we waited. Andy said "everything looked good and there were no other service items to be performed"! Wow, no pressure to purchase any unnecessary parts or service! I love this honest dealer service department! More

I was scared to go to a big dealership like Hilbish Ford, seems like they try and force you into buying, but NOT these guys. They were so nice and pleasant the entire time. I already told people to go there seems like they try and force you into buying, but NOT these guys. They were so nice and pleasant the entire time. I already told people to go there and get their car/truck!! Eric was the nicest, honest salesman I have met yet. And Thomas in the Financial Dept, totally nice all the way!!! I give Hilbish Ford, along with Eric and Thomas,thumbs up all the way!!! More

Mr. Dunlap and his team were very helpful. I walked in just asking questions and they were able to put me in a 2003 Ford Windstar SE. I told them about my credit problems, my 2 children, 1 which is handic just asking questions and they were able to put me in a 2003 Ford Windstar SE. I told them about my credit problems, my 2 children, 1 which is handicapped and how I am in school for nursing and I am on disability. The vehicle I was driving I felt was very unsafe for my children and soon to be child due to all of the recalls I was getting letters for. Mr Dunlap assured me of the safety features, went over everything with me and even helped me as far as a discrepancy with my credit history of a bankruptcy that never occurred. He was able to be my cheerleader when I couldn't be for myself and got me the loan I needed for myself and my family so we can have a safe vehicle to drive in. If it was not for him, I don't feel I would have been able to find a suitable safe vehicle for my children. Mr Dunlap and his team went above and beyond for me and my family and for that I will forever be grateful. I would recommend Hilbish Ford to everyone I meet that needs a vehicle because of the great customer service I received and because of how they really worked for me and not just for a sale. More

We had a very good experience buying our 2011 Ford Mustang GT Premium! Our salesman, Jimmy Knox, went above and beyond to find us the exact car we wanted, and managed to handle most of our concerns t Mustang GT Premium! Our salesman, Jimmy Knox, went above and beyond to find us the exact car we wanted, and managed to handle most of our concerns the day of our visit. Thomas Dunlap did a great job going over all the details of the finance end of our deal, and in the end, ended up getting us a payment better than we expected. The only thing we were unhappy with was the detail department that was available on the weekends. They did a very quick, undetailed job, but we were sure to bring this to the dealerships attention. Overall, we are very satisfied with our purchase, and would definitely recommed it to others! More

This is my favorite service department at any dealership EVER!! They are kind and considerate, quick and honest. I recommend them to all of my co-workers and friends. Two co-workers even purchased cars h EVER!! They are kind and considerate, quick and honest. I recommend them to all of my co-workers and friends. Two co-workers even purchased cars here from my recommendation. It just doesn't get any better! More

"AWESOME EXPERIENCE" The experience I had with Hilbish "AWESOME EXPERIENCE" The experience I had with Hilbish Ford Lincoln Mercury really changed my perception of car dealerships. Often times it is so dis "AWESOME EXPERIENCE" The experience I had with Hilbish Ford Lincoln Mercury really changed my perception of car dealerships. Often times it is so discouraging when trying to purchase a vehicle. Ecspecially for those of us who have "Challenging" credit. A lot of dealers stigmatize you before you even start filling out the paper work. But I can truly say that I felt respected and valued as a customer no matter what the circumstance. The efforts and friendliness of the staff at Hilbish really made me feel like family. Thanks for all your help in getting me in a reliable vehicle and I look forward to a lasting relationship/friendship with Hilbish. Sincerely Belinda Mills More

I can't say enough about the friendly people at this dealership. Terry told me he would do his best to find me a car and he did. He listened to my needs and what I was looking for. Super service and fri dealership. Terry told me he would do his best to find me a car and he did. He listened to my needs and what I was looking for. Super service and friendly personality made a wonderfully relaxed buying experience. My credit isn't the best. It has issues. Thomas worked very hard to get me a loan I can deal with. His warm personality, customer service made me feel at ease. Everybody I came in contact with at Hilbish Ford was just so friendly. It feels like a big family. You can't find a better place to buy a car. I go there for my next car. Thanks, D.Ramseur More

After being subjected to unethical sales tactics from other Charlotte dealerships, purchasing a vehicle from Hilbish Ford was a relief. The entire staff of Hilbish Ford was courteous, honest and knowledg other Charlotte dealerships, purchasing a vehicle from Hilbish Ford was a relief. The entire staff of Hilbish Ford was courteous, honest and knowledgeable. They weren't just trying to make a sale but rather establish a future sales relationship. Ron Bricker immediately accessed a fair price for my trade, where as other dealerships quoted the value less then the Kelly Blue Book. Herbie Oxendine was very thorough and made sure I understood every aspect of the sales procedure. After purchasing my new Mustang, Terry Myers took the extra time to explain the Sync features and go over vehicle options. I could not be happier with the sales experience at Hilbish Ford and I love my car! Don't waste your time going to other dealerships. More

the service was excellent, friendly atmosphere, Terry and Thomas was very helpful in getting us in what we wanted. i would recommend the dealership to all my friends and family. they really made u feel like Thomas was very helpful in getting us in what we wanted. i would recommend the dealership to all my friends and family. they really made u feel like you where at home. in the future we will be buying our other cars from them,. the prices were great. would like to thank thomas and terry for their hard work. More

Outstanding customer service. This dealership went above and beyond to help us in the purchase of our new vehicle. I would recommend this dealership to anybody I know thats looking for a vehicle. Our new ve and beyond to help us in the purchase of our new vehicle. I would recommend this dealership to anybody I know thats looking for a vehicle. Our new vehicle was brought in for us and a complete detail was done along with another complete service check up. More