High Country Toyota

Horrible Customer Service When we purchased a vehicle in 2014 from High Country we witnessed another couple walking out speaking loudly of bad service. We thought they were dis When we purchased a vehicle in 2014 from High Country we witnessed another couple walking out speaking loudly of bad service. We thought they were disgruntled customers and went through with our purchase anyways. All paperwork was signed electronically - which we now know was a huge mistake. There were numerous mistakes made throughout the documents that we did not discover until said vehicle was totaled and we begun going through the process of getting insurance to pay. We had reviewed the paperwork before signing but changes were made at some point - who knows when. For example the vehicle we traded in was a Malibu. One page said Malibu while the next page had a totally different year and make vehicle - not the one we traded in. Mistakes like that were everywhere. Not only did we find that the paperwork was in disarray, we also found that customer service at High Country means nothing. There are documents we needed in order to have the vehicle paid off by our loan companies. We chatted online with a representative and were told we would receive a call from someone who could help us. That call never came. After a week we called in and spoke with a grumpy man who said he could not help us, we had to visit in person and sign paperwork. We drove 45min to be there in person (as we were told) - my husband took off a day of work to be there - turns out somehow the paperwork had already been completed and turned in (it appears it was completed and turned in after the Internet chat). Obviously the man we spoke to on the phone did not take the time to check our account when we called in and obviously they did not need us to be there in person if they did it without us. I am extremely disappointed they did not care enough about us to call and let us know. There was no apology for taking up our time. My first impression of High Country was that customers were important. Obviously we have now witnessed customers are only important when High Country is trying to get them to purchase a vehicle. We gave High Country multiple opportunities to assist us. If they had been friendly and/or helpful we likely would have made another purchase there. These recent interactions have left a bad taste now and we will definitely not be returning. Although we love Toyota vehicles we refuse to support a company that cares so little about their customers. We will be purchasing a different make to replace our Toyota. Warning - High Country will not take of you when you need them. Be cautious! More

No Accountability After Purchase High Country said they would do the same price on same car as another Toyota Dealer. After a few day s, it became obvious, the only accessory specifi High Country said they would do the same price on same car as another Toyota Dealer. After a few day s, it became obvious, the only accessory specified was the of Entune Plus audio system I received a $37 knockoff unit. Mistakes happen, but everyone from the salesmen to the general manager has turned a deaf ear after my purchase. As a 12 Toyota purchaser this sends me to another dealer in the future. Be aware of High Country Toyota Scottsboro. I did Not get what was paid for. More

Great Experience Max, Matthew and Tony made this experience painless and easy. I put in the application online, drove to the dealer, test drove the car and purchased i Max, Matthew and Tony made this experience painless and easy. I put in the application online, drove to the dealer, test drove the car and purchased it. The 2017 Toyota Camry LE is a great car. More

Service Department extremely slow This is the second service I've received from High Country Toyota this year that took over 2 hours. This morning I had a 9:00 appointment and arrived This is the second service I've received from High Country Toyota this year that took over 2 hours. This morning I had a 9:00 appointment and arrived 5 minutes early for an oil change and now 2 and a half hours later still don't have my car back. They told me they are fixing a recall and only one person can do that and he is working on another vehicle. I sat in the waiting room with a room full of people and they were all complaining about the lousy service they were getting at this dealership. More

Don't waste your time?? I talked to a salesman there he was very eager to help me with a sale he contacted me through text and emails and was very prompt until he got my cred I talked to a salesman there he was very eager to help me with a sale he contacted me through text and emails and was very prompt until he got my credit score and I'm assuming my credit wasn't good enough to even respond I tried everything in order to get a hold of him finally after a couple of days I got ahold of him on the phone he said he was busy and he would call me back which is understandable but I have yet to receive anything from him..all I needed was a yes or no if I was gonna be able to get financed...so everyone if your credit isn't great don't go here try other toyota dealerships team one Toyota sand mountain Toyota both of those dealerships will treat you with respect no matter what your credit looks like More

New Avalon Great friendly service. No haggling dealing with Renee Powell we drove about 50 miles and it was worth every mile for this excellent service. Renee is Great friendly service. No haggling dealing with Renee Powell we drove about 50 miles and it was worth every mile for this excellent service. Renee is very trust worthy, I had an issue that I discovered after the sale and Renee took care of the issue in about an hour. Thanks Renee for you honesty. More

2014 Avalon LTD Purchase Wanted a 2014 Avalon LTD with a specific color and interior. Apparently only 7 existed in the southeast network. Shane Ryan (internet sales manager) Wanted a 2014 Avalon LTD with a specific color and interior. Apparently only 7 existed in the southeast network. Shane Ryan (internet sales manager) was very helpful in locating one with the lowest price and obtaining it. This dealership is 50 miles from my location but was worth the drive as negotiated price was over $1,000 less than other dealerships within this distance were offering for a similarly equipped Avalon. Working over the internet with Shane was fast and easy. Delivery of the vehicle was a thorough and pleasant experience. No one involved at the dealership seemed rushed and took all the time necessary to explain all the documents and give me an orientation to the vehicle's functions. Overall, I am totally satisfied with my purchase. The best dealership experience I have ever had and I have purchased dozens of new cars. More

Friendly and efficient staff. Working with Wayne made my purchase of my new car the best car buying experience I have ever had. He took care of everything and made it very easy. Working with Wayne made my purchase of my new car the best car buying experience I have ever had. He took care of everything and made it very easy. More

2014 Sienna Purchase We were looking for a Salsa Red 2014 Sienna XLE with pacific features. Shane Ryan answered our request immediately and was extremely courteous to wor We were looking for a Salsa Red 2014 Sienna XLE with pacific features. Shane Ryan answered our request immediately and was extremely courteous to work with. We live in Fayette County, TN but drove to Scottsboro, AL to purchase the new Sienna. Would do it again in a heart beat as thiis is a great dealership. The Johnson's More

It's a great experience every time we buy from these guys. We have bought 5 vehicles from this dealership, and are continually impressed with the service received. Employees are polite and not pushy. These guy We have bought 5 vehicles from this dealership, and are continually impressed with the service received. Employees are polite and not pushy. These guys are trying to help out and not rushing to throw you into a vehicle. Our buying experience at High Country has always been top notches, and they have earned our repeat business. More