Herson's Kia
Rockville, MD
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Our salesperson, Ralphael Chavez, was excellent - knowledgeable, personable, and extremely helpful. But the manager who tried to sell us various protection policies was far too aggressive and had tro knowledgeable, personable, and extremely helpful. But the manager who tried to sell us various protection policies was far too aggressive and had trouble taking 'no thank you' for an answer. More
The scheduling process is fast and efficient. Staff contacted me the next business day after I submitted the request for service through app. The maintenance didn’t take long. Staff at dealership Staff contacted me the next business day after I submitted the request for service through app. The maintenance didn’t take long. Staff at dealership is quite friendly. More
I have the problem with the financial salesperson. I recieved the BuyerDocs. Zip file. I can't open it. I ask him the BuyerDocs print out. I got a few first pages I can read. The rest can not read. I I recieved the BuyerDocs. Zip file. I can't open it. I ask him the BuyerDocs print out. I got a few first pages I can read. The rest can not read. I email and message to request the second print out or another BuyerDocs without password. So I can open and print out by myself. But I got no answers. I spend 50,000 dollars for tha car. I suppose to happy with the dealer Hersons. Sorry I just give 3 stars. Thank you the dealer give me a change to tell about my problem and my feeling. More
We worked with Herson’s using the Costco buying program, but the Herson’s team was fantastic! Our salesman John Wyatt (Mr. Wyatt deserves 6 stars, not just 5), listened attentively and personally went out t but the Herson’s team was fantastic! Our salesman John Wyatt (Mr. Wyatt deserves 6 stars, not just 5), listened attentively and personally went out to get exactly the car we wanted. The finance man, Diego Del Aguila, was also super-helpful. All in all, it was a car buying experience far better than expected, and the service from the entire Herson’s team was superb! More
Start to finish, buying my new Kia from Herson's was by far the best car-purchase experience I've ever had. Special appreciation goes to Josh Detrick, the sales agent I worked with, who was unfailingly hel far the best car-purchase experience I've ever had. Special appreciation goes to Josh Detrick, the sales agent I worked with, who was unfailingly helpful, friendly, straightforward, and well-informed. Other staff were similarly easy to work with, and I never felt pressured or misled. I can't recommend Herson's highly enough. More
Clear and effective communication. Were transparent and didn’t make us feel forced. Best dealership experience we had in the search for our car. Were transparent and didn’t make us feel forced. Best dealership experience we had in the search for our car. More