Herson's Kia
Rockville, MD
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Zoe was remarkable friendly and helpful. She took excellent care of us, especially helping with iPhone set up that involved several tries. She was considerate of us regarding the hot weath She took excellent care of us, especially helping with iPhone set up that involved several tries. She was considerate of us regarding the hot weather and our unfamiliarity with “smart” care technology. This is our third Kia so we are happy customers. Do not think we met Garrick. More
Service area is organized, appreciate appointment process. FYI - waiting area is not good at all. TV on FULL blast - way too loud. Impossible to work, read, think. Ended up sitting outside in process. FYI - waiting area is not good at all. TV on FULL blast - way too loud. Impossible to work, read, think. Ended up sitting outside in heat just to get away from the noise and uncomfortable waiting area. More
I bought my new KIA Sportage Hybrid. Edwin was very pleasant, professional and extremely knowledgeable, and patient. No high-pressure sales here at Herson's KIA. As our sales rep he prov Edwin was very pleasant, professional and extremely knowledgeable, and patient. No high-pressure sales here at Herson's KIA. As our sales rep he provided us different opportunities for hands-on demos and answered our questions about all the technology features. More
I came for a routine oil change and upon returning home the oil leaked. I have a new Kia with about 15,000 miles. The oil leaked all over my driveway. I had to come back the next day and waited two hours f the oil leaked. I have a new Kia with about 15,000 miles. The oil leaked all over my driveway. I had to come back the next day and waited two hours for the car to be fixed. The front person was nice, but no apologies or compensation (like a free oil change next time) was offered. Ultimately, I was at the Kia for over 6 hours between the two days and I have had to scrip my driveway. The manager was supposed to call me to make it right. Never did. Very unfortunate. Will go elsewhere next time. More