Herson's Kia
Rockville, MD
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5 Stars for Arturo! and his customer service. He's very kind. I purchased 2 FOBs for programming but I have to take one of the key FOBs back because a technician put my and his customer service. He's very kind. I purchased 2 FOBs for programming but I have to take one of the key FOBs back because a technician put my damaged key back in the new FOB. (Why?) Anyway, "3 Stars" for the service technician. I hope the second key will be done by someone else. More
The actual repairs carried out on the car were good. My only complaint is that when I made the original appointment, I was told to bring the car in on a Saturday. On arrival I found that Saturday appo My only complaint is that when I made the original appointment, I was told to bring the car in on a Saturday. On arrival I found that Saturday appointments were only for oil change. I therefore had to come back on Monday for the needed diagnostics and repair. More
From start to finish, everyone I dealt with at Herson's Kia was friendly, insightful, knowledgable, professional and efficient. Excellent service from every sales person I encountered including John and Ge Kia was friendly, insightful, knowledgable, professional and efficient. Excellent service from every sales person I encountered including John and George, to Ethel in financing to Kevin, the General Services Manager. I have zero complaints and I would highly recommend Herson's Kia! More
My car was finished with recalls before the given time over the phone. They keep you up to date with everything that's going on with your vehicle. over the phone. They keep you up to date with everything that's going on with your vehicle. More
I am confident about the repairs made . Mr. Arturo is very supportive regarding the customer 's service delivery.He used the service summary sheet to explain the work that was completed on Mr. Arturo is very supportive regarding the customer 's service delivery.He used the service summary sheet to explain the work that was completed on my car. He also explained the anticipated next steps regarding the recall status. More